We got to know about this hotel is through the net.From their net advertisement we can see that its no more less like a heaven on earth.But the nightmare starts when we arrived there.we have to wait for almost 10 minutes for the front office staff to realize that there is somebody standing in front of the reception desk( they were busy chatting ).
After 5 hours drive from Kuantan , I ,my wife & my 9 month daughter really need a good rest but yet there is still a shock on their way.We were given room look like non other than a barn! The room was smelly , not well maintained & it looks like it haven't been touch in a decade.
My wife then went to the reception and ask for a room change...yes they give us another room or I can say it here another 'barn'..again we went to the reception & ask for another room change & this time ( with sour face )they said all rooms are fully booked. We then asked them to return our money so that we can leave the hell & lucky after quarreling for almost 20 minutes we manage to get back our money & leave the place.
I wont recommend this place of hell to others...please look for other hotel instead
- Official Description (provided by the hotel):
- Experience a dream holiday come true at Pelangi Balau Resort, Tanjung Balau (within the vicinity of Desaru), Kota Tinggi, Johor. Desaru literally means 'Village of Casuarinas' where its sandy beaches are fringed with casuarinas trees gently swaying with the sea breeze. Mesmerize yourself within the extensive surrounding of flora and fauna, with its peaceful and serene atmosphere, Pelangi Balau Resort is the perfect getaway for a memorable holiday. ... more less
- Reservation Options:
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- Also Known As:
- Pelangi Balau Hotel Kota Tinggi
- Pelangi Balau Resort Kota Tinggi, Malaysia - Johor