We booked our stay directly through Portofino reservations. We were in tower one unit 1801, we arrived on 8/22 and checked out on 8/30. I specifically picked our condo online due to the bedding situation in the condo, and I was told at the time that it had been completely redone. Upon check in we found our unit to be very dirty. Grease all over the microwave and refrigerator. Hairs underneath the glass piece over the dining table. Partially used sample bottles of shampoo, a leak that had bubbled the wall in one of the closets, a light out in the laundry room, hairs on the sheets and an overall musty smell. Needless to say we were extremely unhappy about the situation. We went down to the front desk to be told my the girl at the counter that she would speak to her manager Stephanie. While she was in the back with Stephanie the gentleman at the counter said that they would possibly move us to another unit, and have someone from maintenance help with our luggage and groceries that we had purchased. After a few minutes the girl came back and said that they didn't have any of the same bedding in any of the other towers, and that if they were to move us that they would charge us an additional cleaning fee! I told her I didn't think so, that the unit we paid for was supposed to be clean and that we would not pay for another cleaning fee. She said she would send housekeeping back to the unit, to correct the situation. This of course took time from our vacation. The housekeeping lady was very nice but spoke very little english. She was unable to move the glass piece over the table and my husband had to lift it for her to clean. They also sent a gentleman to spray fabreeze all over. The housekeeper said that the unit had not been rented in a while so it gets dirty. The next day we had maintenance back to repair the light in the laundry room and to check the mold on the shower curtains and the leak in the closet. He said that the closet wasn't leaking and that it was old damage, and he would see about them sending up new liners for the showers. We never received new liners, the following day they had two more women come and bleach the shower curtains. When you pay this kind of money for a unit, you at the very least expect it to be clean, not to mention this took time away from our precious vacation. We have always loved Portofino as a resort, but the management company is not overseeing the facility as it once did. There are suppose to be specific areas for owners with animals to walk them. We found dog feces in common areas that small children may have walked through. There was broken glass in a parking area, the dumpsters where we parked in the enclosed garage smelled horribly. We were also grossly misinformed regarding the operation of Portofino I the boat at the resort. I was told upon booking that the boat would be operating daily for not only dolphin cruises but for trips back and forth to the boardwalk. When we stayed here years ago the boat would operate in the evening as well as during the day so that you could go over and have dinner and come back. This was not the case. The first day of the dolphin cruise we were told upon our arrival that it had been cancelled due to weather. The boat didn't run again for at least three days. So we only got to go out on the boat one time our whole trip even though we had paid for this package. I also thought that the pools were dirty and not maintained the way that they should be. I also requested a phone call from Stephanie the very first day we checked in and never received one. I had to call her myself to speak with her directly and for all of the trouble she provided us with a voucher for three pizza's. I will say that the one thing that this resort still has going for it is most of its employees. Everyone we dealt with from adventure cove, to the kayaks, to the beach chairs and umbrellas, to the staff on the dolphin cruise were awesome! They were always very friendly and wanted to know how our day was and when they would see us again. These employees should be applauded for their customer service skills. The resort is still one of the most beautiful places we have visited and it's in a fabulous location but they seem to be skipping some very important details! Sadly, I think that falls onto the management staff and they need to make an effort to make sure that things are being taken care of.