I wrote a review several moths ago about this hotel and the terrible experience my boyfriend and I had had. After the review was posted I was contacted by the general manager. She emailed me and expressed her apologies and offered us a free stay for our next trip. I explained to her that we had spent over $2000 for our airfare and wouldn't be able to do so again for quite some time. In response to that she fully refunded us for our stay. While our initial trip there was less than satisfying, I would be willing to give them another try. It was nice that she was willing and able to do that for us and it was greatly appreciated. When you go on vacation you truly hope that they get it right on the first try, but it is nice to know that in this instance they were willing to make another attempt.
- Official Description (provided by the hotel):
- At our beachfront hotel in Pensacola Beach, Florida – recently named No. 5 of all U.S. beaches by TripAdvisor – we treat every guest to an extraordinary experience, from the minute you check-in to the moment you check out your private Gulf front balcony. All of our stylish and comfortable rooms come with a view, because there’s water in every direction – whether you’re looking at the Gulf of Mexico or the Santa Rosa Sound. Even our wide-open lobby feels aquatic – decorated in shades of blue, with glass chandeliers like floating bubbles and floor-to-ceiling windows overlooking our pool deck, which leads to the beach. Which leads to the beach … there is so much to do here, whatever you like to do. Relax. Dine. Swim. Shop. Explore. Pensacola Beach and the inland City of Pensacola are home to beautiful scenery, exciting arts and culture, interesting history, boundless outdoor adventure and culinary delights to please any palate. We’re located on one of the world’s whitest beaches, in the center of everything. When you stay with us, you’re within walking distance of the most popular local restaurants and attractions. We’re also the best place on the island to host your meeting, special event or beach wedding. ... more less
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- Also Known As:
- Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
- Pensacola Hilton
- Hilton Garden Inn Beach Pensacola