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“Parrot head hotel”

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Margaritaville Beach Hotel
Ranked #2 of 10 Hotels in Pensacola Beach
Certificate of Excellence
1 review
“Parrot head hotel”
Reviewed September 25, 2010

New jimmy buffet hotel/restraunt. Very good service, food, beach. Everyone is friendly. A must stay in pensacola.

  • Stayed September 2010
    • Value
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    • Rooms
    • Cleanliness
    • Service
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Thank xxporschxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Houston, Texas
2 reviews
Reviewed September 16, 2010

We are Jimmy Buffet fans and were excited to visit this hotel, we had even talked friends from the northeast into traveling down to stay the weekend with us at this hotel. The hotel looks very nice and it is located in a very good spot right on the beach within walking distance of some touristy restaurants that become nightclubs at night. We were traveling with an 18 month old child and had just assumed we would spend most of our time at the beach and the hotel since they had two places to eat and drink. Although the staff was friendly they were horrible at service. I am not sure that I can put into words how bad the service was at both the Frank & Lola's restaurant and the Landshark Landing. There was not a children's menu and one morning we asked for just a single pancake for our child as a side, they have side toast and bacon etc., we were told we would have to buy the full stack of 4 pancales for an 18 month old child, no problem, except they then missed some of the side items that were supposed to come on our plates, when we asked for the items, we were told we were wrong and had to show the waitstaff what was on the menu. The next day the waitress, which we had never seen before was about the best we had the whole weekend, she offered without hesitation to make a side pancake for our child. We soldiered on though and spent as much time around the hotel as possible. My friends and I had chose this weekend because it was opening weekend of NFL football and we thought we would watch at the Landshark Landing. We had already experienced the waitstaff standing around the two previous nights and not doing much waiting on you to get drinks and we mostly went to the bar for our drinks. When football came on sunday, there werenot many people but plenty of waitstaff, we actually sat down and waited to see if we could get service, we had planned to eat and drink most of the day, after 25 minutes with waitstaff looking past us, walking past us and for some reason thinking that we did not need service, even when we tried to flag them down, we eventually went to the bar and started ordering our drinks and our food. Hoorible experience. The hits just kept coming though with our room, we spent four nights in an executive suite, priced around $400 a night and the cleaning of that room was completely deficient. We had to ask the maids to clean better, inform the front desk of the deficiencies, go to the maids cart and get replacement goods, after they had been to the room, and we actually had to keep our own and our son's shoes on when in the room otherwise the bottom of our feet turned black from the dirt and not having been cleaned. I do admit that we may have tracked some sand in from the beach, but it was obvious that this was not all us. When we checked out I asked for a manager and it was very clear that they were not very concerned about our issues and did very little to try and get us to come back to the hotel. If we do ever go back, it will only be if they have listed themselves on one of the travel discount sites and we would not spend the money we did at the restaurants and facilities and especially not the money on the room itself. We would probably spend more time exploring the outlying restaurants near the hotel.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjl107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 14, 2010

Last Friday evening 10 September 2010 6 friends went to have drinks and dinner at the restaurant at Margaritaville. These are 6 local adults of Jimmy Buffett's generation supporting our local businesses. The view, the company was gorgeous--the service was the worst I have ever experienced in an establishment of this caliber and quality. Our waiter forgot to bring napkins after repeated requests, he mixed up the orders of food, he never replenished our drinks after numerous requests, he never brought condiments as requested upon the arrival of the food and he confused the checks. Finally I went into the restaurant--we were sitting outside and found another waiter and asked to just be given a pitcher and I would serve my table as we got such horrible service. Several employees knew that we were getting horrible service and since it was not their problem they simply ignored the issue. The bar drinks that came to our table were sent back as they were not drinkable--a bloody mary was sent back and the pina colada that replaced it was not great but it was not worth the hassle to send another back. Upon arrival of the check the Bloody Mary was still on the tab after we were told it would be removed. It took 45 minutes to resolve this issue. All in all we were 6 adults who were terribly disappointed in our Margaritaville experience and in our attempt to support our local Pensacola businesses. I regret that I will have to relate this to all the locals here and not recommend eating there--

  • Stayed September 2010, traveled with friends
    • Service
Helpful?
6 Thank loissmock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro Tennessee
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 11, 2010

My husband and I stayed in the Margaritaville Hotel for five nights,
Sept. 4 through Sept. 9th. We stayed in a room with a king size bed
overlooking the ocean. The room was $229 a night plus a 14% tax, which
all hotels charge in this area. The $229 was a special rate offered on
their reservation site. The only way at this time to get reservations is
to use their own site. Right now, none of the hotel booking sites
service this hotel. Since it was almost the same rate as the Holiday Inn
next door, we decided to try it. We go to this beach every year. I hope
this review and the pictures helps to give you a good view of the hotel.

Beach condition

For the first few days we say absolutely no signs of oil or tarballs on
the beach. The water was clear and due to the Labor Day holiday, the
beach was absolutely packed. On the third day, we saw some tarballs --
maybe one about every 20 feet. The water was murky and we saw some signs
of oil on the surf. However, it was quite minimal. After the holiday
weekend, the beach and surrounding areas were like a ghost town.


Why doesn't it feel like a Jimmy Buffet establishment?

The hotel was to be an Indigo Hotel. As it neared construction
completion, there was financial distress. The woman who owns the Holiday
Inn (used to be the Dunes Hotel) next door contacted Jimmy Buffet, who
was a friend, and asked him to buy into the hotel with her. They put the
name Margaritaville on it, but it doesn't pull off the parrothead
atmosphere because it was not originally designed to be a Jimmy Buffet
establishment. It was designed to be an Indigo Hotel. Jimmy owns half of
the Margaritaville Hotel. One of the other reviewers side that it looked
like it could be any hotel with "Margaritaville" stamped on it. That's
because that is exactly what it is!


Rooms

The rooms are beautiful and clean. I posted some pics of the room and an
up close picture of the sink that everyone is talking about. We found
the bed comfortable. Be sure to ask for a room without an adjoining
door. The first night we were there the noise from the next room was
quite loud. There are some nice little extras: two complimentary bottles
of water (first night only), two coupons for free beers from Land
Sharking Landing, a Keurig coffee maker with six pods each day of
delicious coffee, nicely sized shampoo, conditioner, body wash in the
bathroom. Keep in mind that there is no bath tub in the rooms, just a
large shower. The rooms are really nice. We were next to an ice maker,
but it really wasn't too much inconvenience. Take some bottled water to
use in the coffee machine. There is also free coffee is the lobby, but
the coffee from the Keurig machine is so much better and you have
wonderful selections to choose from (tea, caffeinated, decaffeinated,
jet fuel).


Balcony

Our balcony overlooked the beach. It was plenty big for two of us. The
only odd part is that the architect decided that to divide one balcony
from another by putting a glass wall between them which makes your voice
bounce and provides little separation/privacy from the guests in the
next room. If you like the party scene and loud music, get a room with a
balcony facing the pool over the weekend. If you like quiet, get a room
high and on a different side of the hotel than the pool.


Beach Access

Here is where they really missed the boat and it could be so easily
corrected by altering the design. There are three ways to get to the
beach. If you exit the lobby door beach side, you walk down 18 steps,
turn 180 degrees, climb back up 18 steps, turn 90 degrees and climb 16
steps. Then, you walk across the boardwalk. If you take the elevator
down to the second floor (P2) of the garage, you walk about 15 steps
through the garage, climb 18 steps, turn 90 degrees and climb 16 more
steps, then cross the boardwalk to the beach. If you exit the elevator
on the first floor of the parking garage (P1), you walk about 15 steps
across the garage, climb a total of 52 steps and cross the boardwalk.
This was extremely poor planning. There is no reason for the hotel to
have handicapped accessible rooms because there is no way a physically
challenged person could ever access the beach. (If this is a deal
breaker for you, stay in the Holiday Inn about 1/4 miles down the road.
Beach access is very easy and you can easily get to the beach from their
pool, too.) If you are not physically challenged, keep in mind that if
you are toting ice chests, umbrellas, chairs, youngsters, all of these
have to make this treck, too! I have included pics. They should rework
this immediately, and it would be easy to fix. This is their #1 issue as
far as I am concerned, and I am not disabled.



Parking

There was valet parking over the holiday weekend. After that, I saw
none. We didn't use valet parking, but were charged on our hotel bill
for it. I had them remove it. There is covered parking (two levels) and
parking outside the hotel in the parking lot.


Frank and Lola's Cafe

We ate there one time. It was a Sunday morning for breakfast. After we
ordered we waited an hour and 20 minutes for our breakfast. With tip it
was $30 for breakfast. The manager came by and apologized for the delay,
but offerred no compensation for our patience. The waitress told us that
since it was not meant to be a Margaritaville hotel, that the gift shop
and kitchen were altered/added after construction had completed and that
the kitchen is simply not large enough to handle a heavy load. The
manager told us that on the Saturday night before the hotel was full and
they had ordered in extra waitresses but forgot to get extra cooks. It
was quite clear that they are new. We didn't eat there again. I did have
a couple of frozen drinks from the bar later. They were fine. With a $1
tip, they were about $8 a drink. (Margarita and a frozen daquari.) My
advice is that if the place is full, pass it by. It there are only a few
tables with guests, go ahead. The food was fine and the waitress was
friendly.



Gift shop

It is just inside the entrance to the hotel in the lobby. It is an open
air gift shop with clothes and shoes, not much more. It was added on
after the hotel construction was complete and is again a poor choice in
that they cannot close it up in any way, so they are having problems
with their merchandise being stolen. When they added it on, they did not
consider how difficult they would make arrival for their guests since
they put it between the entrance door and the elevators. We purchased a
tshirt and hat. We also bought the Margaritaville bucket that was
actually in our room since the gift shop was out of them.


Pool

This is a long, narrow saltwater pool with a small amount of chlorine.
It gets about 5 feet deep. There is a bar at one end, but it was never
open except for Saturday night and at that time, the pool was absolutely
packed. We spend a day at the pool and really enjoyed it. I have posted
several pictures. After five hours poolside, we had not been approached
to see if we wanted anything from inside the bar or the cafe. There is a
restroom just inside the pool door, next to the kitchen. To access the
beach, walk down the hall, cross the lobby, walk down 18 steps, up 34
steps and across the boardwalk. Very poor design.



Land Sharks Landing

I'll do a separate review for this, but it is about 50 steps from the
hotel to Land Sharks Landing. They give you two coupons for free beer.
Be careful, because we used one of the coupons but we were charged for
the beer anyway. Since they don't give you a receipt at Land Shark
Landing, we didn't catch it until we were checking out and it was not
worth hassling over at that point.


Party Scene

When we arrived on a Saturday, we had to wear wristbands (not kidding)
because people who are not guests are allowed into the inside and
outside bar. They can also use the lounge chairs at poolside, but cannot
get into the pool. On Saturday night the hotel was absolutely packed due
to the fact that it was a holiday and they serve liquor. Land Sharks
Landing is very close, too, so guests and nonguests alike can jump
between the two establishments. Due to all of this, there was an
altercation in the Margaritaville parking lot and some guests were also
evicted from their hotel rooms due to conduct. The funny thing is that
starting just a day later, the hotel, beach and parking garage were like
a ghost town. It was quiet and quite lovely. Keep this in mind if you
are bringing small children to this establishment. I did not see any
security, but there could have been some.



Ongoing construction/plans

Next year, they plan to build an actual Margaritaville restaurant. In a
couple of years, they plan to add on a water park (inside and outside
park) just across the street. While we were there, they are still
painting things like directions to the beach and there were constractors
working to resolve issues with the outside tile not adhering.


Beach chairs/umbrellas

They provide pool side chairs and umbrellas and are quite nice. Loni,
the same vendor as at the Holdiay Inn, will rent you a beach chair and
umbrella. Rental rates this year were $8 hour, $28 for a day, or $70 for
three days. We took our own beach chairs and umbrella this time. We
bought a very nice umbrella a few weeks ago with an SPF 50 rating for
$35. The umbrellas they sell locally are cheap and flimsy. Loni sets up
the chairs at about 9 - 10 a.m. and closes up at about 5 p.m. We feel
that the best times of the day for sitting on the beach are lost with
this schedule. Given this and the fact that he will not allow you to
move your umbrella to provide more shade yourself, we just took our own
this year and were the happier for it. (He is afraid that the wind will
catch the umbrella, pull it up and impale someone. It's valid, but
inconvenient to call him over every time you need to adjust for shade.)

Workout Room

It is quite nice. It has a couple of treadmills, flat screen, water,
sweat towels, cross trainer, free weights and a universal machine (sort
of). It requires guest key access, which is good due to it's location
next to the pool. The only issue is that the machines all face away from
the television. The view is the parking lot/trash.



Internet Access

There are three wired flat screens near the lobby with free Internet
access. I believe I saw a fax machine and printer, too. In room, we used
wireless access on our laptop and I also accessed the Internet on my 3G
iPhone. There are no instructions, though, in the room on how to make
the connection. However, it was FREE!


Room for improvement

As I said, beach access is ridiculous. In addition, the hotel is so new
that they just don't "get it" yet. All the little things that scream
service are missing. They need towel service to the beach (not just the
pool). They need to store luggage carts at the P1 and P2 elevators so
guests don't have to pull a luggage cart across the lobby, past the gift
shop, in front of the restaruant and down the hall to the elevators.
They have no way to review your bill on the television or to check out
via the television. They seriously overlook their ability to generate
income by not asking guests at poolside or on the beach if they would
care for a drink from the bar or food from the cafe. The workout room
has all of the exercise equipment facing away from the television. Don't
think that it faces the beach either -- the view is the parking lot and
trash. What are they thinking? In the room, there is no "booklet" that
discusses the hotel, what it offers, how to access the free Internet,
etc. They provide you with two bottles or water on your first day, but
don't tell you they are complimentary. They absolutely cannot handle a
load of guests anywhere. They run out of towels, keep you waiting on
food and bar service far too long, etc. They are just in infancy at this
point.



Would we stay again?

Maybe. It will all boil down to price. If the Holiday Inn is cheaper (it
includes breakfast), we will stay there. If we want something from the
Margaritaville Hotel such as the cafe or bar, we can make the short walk
walk over to it from the Holiday Inn. After all, it is open to the
public. Everything is priced the same as it is for the guests. If
Margaritaville is cheaper, we will stay there. It is a very nice hotel
and is new. I expect it will get better as it matures, too. I have more pictures, but they only allow 10 on each review.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JunkMagnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 8, 2010

A new hotel that was fun, good beach and pool but no carpet or noise canceling in rooms so it echoed. Heard everyone walking down the halls and a fight in next room to find out they were evicted. Had fun and a relaxing day but a bad night sleep!! Talked to person at desk and she told us about the problem guests on our floor that were evicted. Told her that it wsa the worst night I spent in a hotel and she just said sorry!! Talked with a manager that was more understanding and compensated us for the bad experience. If I stay here again, I would bring a white noise making device to drown out all the noise at night ..

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winetrav_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 7, 2010

I did not stay at the hotel, but I did dine at the Frank & Lola Love Pensacola Restaurant....

Myself, my boyfriend, and another couple went to dinner here this past Sunday night (Labor Day weekend). I am originally from Pensacola, and my family owns a condo on the beach that we are constantly visiting from Georgia and always bringing friends. I heard that the hotel was just average and the food at this particular restaurant was decent, but my company insisted we try it.

The actual restaurant is IN the lobby, which makes it seem very laid back, but it is also a burden when you are distracted by people checking in, meeting in the lobby, children crying, etc.

I walked in first to see what the wait time was, and there was a man in front of me. We had to wait at least 3-4 minutes to even see about the ACTUAL wait. He of course, had special requests and was trying to get sat immediately, building up the line behind me, and with only one hostess, she was very overwhelmed. She informed him nothing could be done considering it was a holiday weekend, and quoted me a time of 30-40 minutes. My friends and I sat at the bar to wait and ordered drinks. We did notice several tables actually open, but very few servers to attend to them. There was Landshark Lager on draft, and in bottle, and a pretty good selection of martini's and daiquiri's. Drink prices were pretty standard and the bar service was decent. We took our drinks and went to the lobby to wait on the couches provided.

Our buzzer went off much earlier than expected and we were sat at 8:35. At 8:45 we still had not been greeted. At 8:47 a young man came to the table, incredibly shy and timid and no apologies for the wait. We requested waters and he brought them to us about 8 minutes later. Then, we ordered 2 appetizers, the spinach and artichoke dip and the smoked fish dip. The appetizers came out about 15 minutes after we ordered them and the spinach and artichoke dip was delicious! Hot, with warm crusty bread to dip. The smoked fish dip? Not so much. This dip looked and tasted like paste, and the cuban crackers that were supposed to be served with it? Merely saltines, literally.

We ordered our entrees with the appetizers and my friends all ordered the roasted chicken with mashed potatoes and requested the creamed spinach instead of the vegetables. I ordered coconut shrimp with vegetables and mashed potatoes.

It literally took over 30 minutes AFTER the appetizers were eaten for these to come to the table. And again, the restaurant WAS NOT crowded. Before they arrived, a manager did come to the table and tell us there was a "mishap" in the kitchen but did not go into detail. He said that 2 desserts would be on him. We weren't planning on dessert, we were thinking more of the cocktail after meal, but hey, if he was offering, we would accept. So yes, after the 30 minute wait, the food came and looked great. I got 6 large shrimp that were hot and crunchy, my mashed potatoes were warm and delicious. My poor friends who ordered the creamed spinach were all upset with the cold spinach that sat on their plates.

We ate half of the meal and when the server came to check on us we ordered dessert immediately thinking it would take just as long. I got the Junior Mint milkshake, my friends ordered the apple crisp. Desserts actually came out pretty fast but they were nothing exciting. My milkshake was thick and creamy, but lacked the burst of mint flavor I was hoping for. The apple crisp was good, served with vanilla ice cream.

By the time the meal was finished we were all exhausted and full and changed our plans of heading straight to the Landshark Landing. We were all upset about the service we received and agreed that Frank & Lola Love Pensacola Cafe would be a one time experience for all of us.

So again, as an original local who now lives out of state, I would not recommend this restaurant as one of my beach favorites mainly based on terrible service alone.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hhendrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Mary, FL
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 3, 2010

My friends and I had the best time on our recent girls trip weekend. We were going to stay in a condo, but when we learned that Margaritaville had opened a hotel on the beach we just had to go. We had the best time hanging out by the pool and then ending up at the hotel's beach bar at the end of the day - the Pina Coladas were awesome and they even had a live band. The rooms were nicely decorated and the beds were sooooo comfortable. We ate at the hotel restaurant one of the nights and for breakfast, it was very good. I had such a great time I am going to bring my husband back for a romantic weekend!
PS - One day we drove over to the Floribama (can't believe it is still there) and then to Lulu's in Gulf Shores for lunch before hitting the Outlet Mall in Foley...it was a great outing and had no idea it was so close!

  • Stayed August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Margaritaville Beach Hotel

Property: Margaritaville Beach Hotel
Address: 165 Fort Pickens Road, Pensacola Beach, FL 32561-2007
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Pensacola Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Margaritaville Beach Hotel 4*
Number of rooms: 162
Official Description (provided by the hotel):
Inspired by the lyrics and lifestyle of Jimmy Buffett, the hotel’s sense of place and attention to detail make it the perfect setting for guests who want to escape the everyday, engage their senses and make lasting memories. Anyone who has ever dreamed of escaping to a tropical island and sipping a margarita will enjoy being immersed in the Margaritaville experience at this hotel.The Margaritaville Beach Hotel in Pensacola Beach sits on over 800 feet of gulf-front property. An additional 800 feet overlooks the bay. ... more   less 
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