We are Jimmy Buffet fans and were excited to visit this hotel, we had even talked friends from the northeast into traveling down to stay the weekend with us at this hotel. The hotel looks very nice and it is located in a very good spot right on the beach within walking distance of some touristy restaurants that become nightclubs at night. We were traveling with an 18 month old child and had just assumed we would spend most of our time at the beach and the hotel since they had two places to eat and drink. Although the staff was friendly they were horrible at service. I am not sure that I can put into words how bad the service was at both the Frank & Lola's restaurant and the Landshark Landing. There was not a children's menu and one morning we asked for just a single pancake for our child as a side, they have side toast and bacon etc., we were told we would have to buy the full stack of 4 pancales for an 18 month old child, no problem, except they then missed some of the side items that were supposed to come on our plates, when we asked for the items, we were told we were wrong and had to show the waitstaff what was on the menu. The next day the waitress, which we had never seen before was about the best we had the whole weekend, she offered without hesitation to make a side pancake for our child. We soldiered on though and spent as much time around the hotel as possible. My friends and I had chose this weekend because it was opening weekend of NFL football and we thought we would watch at the Landshark Landing. We had already experienced the waitstaff standing around the two previous nights and not doing much waiting on you to get drinks and we mostly went to the bar for our drinks. When football came on sunday, there werenot many people but plenty of waitstaff, we actually sat down and waited to see if we could get service, we had planned to eat and drink most of the day, after 25 minutes with waitstaff looking past us, walking past us and for some reason thinking that we did not need service, even when we tried to flag them down, we eventually went to the bar and started ordering our drinks and our food. Hoorible experience. The hits just kept coming though with our room, we spent four nights in an executive suite, priced around $400 a night and the cleaning of that room was completely deficient. We had to ask the maids to clean better, inform the front desk of the deficiencies, go to the maids cart and get replacement goods, after they had been to the room, and we actually had to keep our own and our son's shoes on when in the room otherwise the bottom of our feet turned black from the dirt and not having been cleaned. I do admit that we may have tracked some sand in from the beach, but it was obvious that this was not all us. When we checked out I asked for a manager and it was very clear that they were not very concerned about our issues and did very little to try and get us to come back to the hotel. If we do ever go back, it will only be if they have listed themselves on one of the travel discount sites and we would not spend the money we did at the restaurants and facilities and especially not the money on the room itself. We would probably spend more time exploring the outlying restaurants near the hotel.
- Official Description (provided by the hotel):
- Inspired by the lyrics and lifestyle of Jimmy Buffett, the hotel’s sense of place and attention to detail make it the perfect setting for guests who want to escape the everyday, engage their senses and make lasting memories. Anyone who has ever dreamed of escaping to a tropical island and sipping a margarita will enjoy being immersed in the Margaritaville experience at this hotel.The Margaritaville Beach Hotel in Pensacola Beach sits on over 800 feet of gulf-front property. An additional 800 feet overlooks the bay. ... more less
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