This was our 2nd visit in the last year. This is a nice hotel, a little pricey, but the location, beach, pool, etc. makes it the best in the area. My issue is we went for my wife's birthday, and my daughter called and booked a in room massage on Friday morning, with us leaving on Saturday. 10 am came and went and no knock on the door. Finally at 10:15 I called the front desk and explained the situation and I was told I'd be called right back. 25 minutes later, I received the call saying they had no record of the massage. I was asked who we'd talked to, and it was Jennifer, they said "oh". They asked I'd we wanted them to see if they could get someone there later or the next day, but I told them we'd made plans, and was leaving the next morning, all the usual I'm sorry's etc but it couldn't be fixed. We went ahead with our day, and made sure my daughter hadn't been charged for the massage. When we got back to the room around 4:30, there was a envelope for my wife. There was a complimentary massage from the massage company and profuse apologies. Nothing from the hotel, it almost seemed they wanted the blame from the massage company and not from the hotel, who'd already admitted the oversight. Too bad, it really dampened an otherwise good experience. We may stay there when we go back in the fall, but will be strongly looking at other properties. Our daughter was very upset her mother didn't get her present. Overall, it is a good property, showing a little age, but other than this incident, a good time.
- Official Description (provided by the hotel):
- Inspired by the lyrics and lifestyle of Jimmy Buffett, the hotel’s sense of place and attention to detail make it the perfect setting for guests who want to escape the everyday, engage their senses and make lasting memories. Anyone who has ever dreamed of escaping to a tropical island and sipping a margarita will enjoy being immersed in the Margaritaville experience at this hotel.The Margaritaville Beach Hotel in Pensacola Beach sits on over 800 feet of gulf-front property. An additional 800 feet overlooks the bay. ... more less
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