I've stayed at many Hampton Inn hotels over the past 20 years. At one time their guarantee of satisfaction or you don't pay was real. In Arkansas when the check out person asked how my stay was I told her that it was fine except for being awakened at 6 am by the maids talking outside our door. She immediate said "then there is no charge and I'm very sorry that happened. We'll speak to the staff and make sure that doesn't happen again." I told her it was no big deal, but she insisted that the policy was that the guest had to be satisfied or they don't pay. Well, that is no longer true, at least at the Hampton Inn at Pensacola Beach in Florida. I was surprised and disappointed that this Hampton Inn was not all non-smoking. But, I was told, only the rooms not facing the ocean were smoking rooms. We went to our room on the 4th floor and we literally ran to our room because the hall was so smokey. My wife is very allergic to cigarette smoke. Fortunately the room was not smokey. When I mentioned to the front desk that we were not happy about the smokey hallway he said since they allow smoking in the rooms that don't face the ocean there was nothing he could do about it. The day we left I mentioned it to the front desk clerk (not seen before) and she said "oh, only the 4th floor has any smoking allowed and that's only in the rooms not facing the ocean." I asked why we weren't told that before, that we would have asked to be moved. She said "I don't know." No apology, no offer of a refund. I have filled out the survey Hampton Inn sent and complained, but I got no response. I sent an email complaining and haven't received even so much as acknowlegment of the email.
I will never stay in a Hampton Inn again.
- Official Description (provided by the hotel):
- At the Hampton Inn Pensacola Beach hotel, we want to help you make memories. Whether you're here alone or with a loved one, for business or for pleasure, for a night or for a week - we promise to give you our all. We're located right on the beach in some of the whitest sand you'll ever see. That's right. Take off your shoes. Sink your toes into it. Walk a few steps, and dip them in the warm waters of the Gulf of Mexico. We know that all travelers are different, and everyone wants something unique from their stay. Children's activities? We've got 'em. Poolside lounge chairs? We've got those, too. But more than towels and room service, we've got a team ready to share real deal, true blue local flavor with you and yours. All you have to do is ask. We're right in the center of everything this beachside town has to offer, within walking distance of the best restaurants and activities. When you stay with us, you're just minutes away from a fresh fish dinner, parasailing adventure, shopping or spa treatments. We want to help you 'live like a local,' with recommendations for whatever suits your vacation or business needs. Ready to explore? We're just a short drive to Gulf Coast attractions including the National Naval Aviation Museum, Gulf Islands National Seashore and Fort Pickens, Historic Downtown Pensacola, Pensacola Lighthouse, Blue Wahoos Baseball Stadium, Veterans Memorial Park, Pensacola Bay Center and the Saenger Theater. So whatever you want to do during your stay, we can help you get there. Just ask one of our Hampton Inn Pensacola Beach hotel team members to share their local knowledge. Our commitment to extraordinary hospitality makes us mindful of the little things - because we know the little things add up to one big, memorable experience. Make the Hampton Inn hotel your home on Pensacola Beach, FL, where friendly service and exceptional amenities are the foundation of our 100% Satisfaction Guarantee. ... more less
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- Also Known As:
- Hampton Inn Pensacola Beach Hotel Pensacola Beach
- Hampton Beach Hotel
- Pensacola Hampton Inn