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“Friendly hotel”

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Four Points By Sheraton Taipei, Zhonghe
Ranked #6 of 182 Hotels in Xinbei
Reviewed March 6, 2014

Stayed at the 4 points for a couple of nights on a business trip - it is a little out of downtown but a good choice as the staff are very frieindly and it has all you need for a short trip. There is a ATM next door in the supermarket or you can exchange at the front desk. We didnt eat in the hotel but breakfast was fine. Would stay again

  • Stayed: February 2014, traveled on business
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Thank barry2124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
webservice, Guest Relations Manager at Four Points By Sheraton Taipei, Zhonghe, responded to this reviewResponded March 8, 2014

Dear barry2124,

We are thrilled to know you enjoyed your stay in our hotel and our friendly service met your expectation. Your uplifting words definitely made our day! Look forward to serving you when you visit Fourpoints by Sheraton Taipei, Zhonghe again. We are ready here to welcome you when your next trip in Taiwan!

All the best,
Fourpoints by Sheraton Taipei, Zhonghe

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87 - 93 of 270 reviews

Reviewed February 6, 2014

My past image of Four Points is suitable for business trip. In fact, it is, friendly staff and simple lobby, room and decoration. Check the map, the location is close to the access road of highway and a little far away from MRT station. Suggest to reach by driving.
Re-visit this hotel during 2014 CNY, a little difference between this stay and my past. I didn't find any nightgown in clothes press and there is no fruit providing at SPG floor. I believe it could be neglect because CNY.
At breakfast time, most visitors are family groups(parents with several kids). The restaurant is quite crowded (90% seats are occupied). My wife wait almost 20 mins for her ordering. I realize CNY is not a good time to visit here. To compare with my last stay, I totally believe this hotel is suitable for business trip, not for leisure.

Room Tip: Suggest to choose mountain view-room, it's more quiet in the morning. There are only four parkin...
  • Stayed: February 2014, traveled as a couple
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Thank Elijah1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
webservice, Guest Relations Manager at Four Points By Sheraton Taipei, Zhonghe, responded to this reviewResponded February 9, 2014

Dear Elijah1202,

Thank you very much for staying with us again and taking time from your busy schedule to provide us your valuable comments. We are thrilled that you are satisfied with our room and our friendly service.

Please accept our sincere apology for the unpleasantness you have encountered while you were having breakfast at the hotel. This is definitely not the standard we aspire too. Your comments have been addressed to our management team for the future improvement. Thank you again for the valuable comment. We hope your feedback will allow us to continue to improve, and you will come back to see our change in the new future.

Best regards,
Fourpoints by Sheraton Taipei, Zhonghe

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Reviewed January 17, 2014

Stayed here a couple of times last year, almost a staple for all ourTaipei trips. The hotel is quite good for the price, but it quite far from the main city area.

Pros:
Well appointed rooms, clean and fairly spacious with good amenities. The staff is very helpful and always eager to please, they even allowed us to order room delivery from a pizza hut close by and got us medicines from a pharmacy some distance away on request. Rates are reasonable for an SPG property and WiFi / breakfast are included in their package mostly. The beds are comfortable with clean and fresh sheets.

Cons:
My major gripe is that this is way too far from the city and it takes a good amount of driving to get here from most of the business meetings. The area around the hotel too is quite drab with run down shops and auto repair places. Unless you stay in a mountain view room, the views too are strictly OK. The breakfast buffet is not really upto the mark, but is definitely palatable.

Would definitely recommend the hotel and it will continue to be our hotel of choice for any Taipei business trips for its cost effectiveness and the fact that its one of the cheapest hotels to earn your SPG stays in. *smile*

  • Stayed: October 2013, traveled on business
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Thank KDAS16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
webservice, Guest Relations Manager at Four Points By Sheraton Taipei, Zhonghe, responded to this reviewResponded February 1, 2014

Dear KDAS16

Thank you very much for taking time from you busy schedule to give us your comments. It is our great pleasure to learn that your stay with us was a comfortable one and our services met your satisfaction. Your compliments to our service team are highly appreciated and it is certainly the most valuable encouragement for all of us.

Regarding the transportation concern, hotel provides the car service to the nearest MRT station at 11:00 and 18:00 daily. You can contact the Front Desk/ Service center if you need the car service during the stay.

We are thankful for your valuable comments and we shall look forward to welcoming you back in the future.

Best regards,
Fourpoints by Sheraton Taipei, Zhonghe

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Reviewed January 8, 2014

The hotel is a bit far from downtown but since it is located just next to the highway, access to all attractions is easy.I was very impressed by the friendliness and professionalism of the whole team. Breakfast is good and has a menu to choose from, including american breakfast, waffles, french toast, etc. The rooms are not big, but still very comfortable. Good value for money.

  • Stayed: December 2013, traveled with family
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Thank tina679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
webservice, Guest Relations Manager at Four Points By Sheraton Taipei, Zhonghe, responded to this reviewResponded January 11, 2014

Dear tina679,

We are thrilled that you are satisfied with our service and our hotel. Regarding the service experience you have mentioned, we have forwarded to all the team members in the hotel.

Once again, thank you very much for your comments. We shall look forward to welcoming you again in the future.

Best regards,
Fourpoints by Sheraton Taipei, Zhonghe

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Reviewed January 1, 2014

This is my first time travelling in Taipei and staying at this hotel too.

Pros:
1. The hotel room is clean.
2. Very friendly and helpful staff.
3. Nearby convenience stores.
4. Free shuttle service to the nearest Metro station at 11:00 & 18:00.
5. The bed is so comfortable.

Cons:
1. Far away from Metro station.
2. Quite far from the local food stalls.
3. The hotel building, the room and the lift is quite small.
4. The hotel car park is full when event happens.

Suggestions:
1. The hotel management should know the hotel is quite far from Metro station and the guests could reach to it by only taking bus or cab, so the shuttle service is very important. I suggest the hotel to have it own transport like small van or MPV so they can provide more frequent service to/from the Metro station.

  • Stayed: December 2013, traveled with friends
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Thank Derrickee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
webservice, Guest Relations Manager at Four Points By Sheraton Taipei, Zhonghe, responded to this reviewResponded January 11, 2014

Dear Derrickee,

We are thrilled that you are satisfied with our service and our hotel. Your uplifting words definitely made our day!
Thank you very much for taking time from you busy schedule to give us your suggestion, we have forwarded to the management team for future improvement.
Look forward to serving you when you visit Fourpoints by Sheraton Taipei, Zhonghe again.

Best regards,
Fourpoints by Sheraton Taipei, Zhonghe

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Reviewed December 31, 2013

This hotel is an honest one. It doesn't try to hide that it is far from the city and does its best to accommodate its guests with free taxi service to nearby train station etc.

That being said staying here for 4 days or so made me realized that it gets pretty inconvenient. The buffet restaurant is mediocre and I would have preferred if they had a simple restaurant AND a higher-end one. Unfortunately not. Nearby there are many small but un-impressive eateries, something which can be seen as very "un-taiwan" like which is famous for its small yummy stalls. The nearby dumpling place definitely impressed us though.

The property is aged and SPG Plat recognition is good here other than the fact that the entire hotel has only 2 suites. Forget about getting upgraded other than to the "SPG floor" which provided free apples.

The service staff is very friendly and helpful.

The hotel is very strict on visitors because when we tried to have a nearby legitimate spa (which the Hotel partners with) send its masseuse's over the hotel declined. We had to make our way there instead (a 12min walk).

Will definitely try other properties with a better location. However for the price it provides good value for money.

Room Tip: They have narrow walkways where the lift is situated at one end of the hotel (not the middle) so hav...
  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BryanHuangPFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
webservice, Guest Relations Manager at Four Points By Sheraton Taipei, Zhonghe, responded to this reviewResponded January 11, 2014

Dear BrassBryan,

Thanks for your recent stay at Fourpoints by Sheraton Taipei, Zhonghe.

Regarding the buffet breakfast restaurant experience you have mentioned, we have forwarded to the Food & Beverage Dept. for future improvement. It will be an honor for our Chef and his team to prepare your daily breakfast to your preference if you do not mind sharing with us your preferred breakfast menus.

We sincerely hope that our team will have the opportunity to provide service to you and meet your expectation. All of us shall make all the efforts to make your stay more comfortable. With

Best regards,
Fourpoints by Sheraton Taipei, Zhonghe

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Reviewed December 31, 2013 via mobile

If you stay here and will spend most of your time in Taipei city; its a long commute. No walking distance Metro station, 10 mins by taxi.

There is nothing nearby the hotel. Except convenient stores.

Otherwise its clean and decent. Havent had any meals here so cant comment.

We stayed here with SPG points , and this property is the best deal compared with other expensive options of Starwood in Taipei.


Stayed: December 2013
Thank Orbito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
webservice, Guest Relations Manager at Four Points By Sheraton Taipei, Zhonghe, responded to this reviewResponded January 11, 2014

Dear Orbito,

Thank you very much for taking time from you busy schedule to give us your comments.
Regarding the location concern, hotel provides complimentary taxi service to nearest MRT station at 11:00 and 18:00 daily. It takes about 5 minute to arrive MRT station. We appreciate your feedback and would look forward to having you again at our hotel.

Best regards,
Fourpoints by Sheraton Taipei, Zhonghe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points By Sheraton Taipei, Zhonghe

Address: 631, Zhongzheng Road, Zhonghe Dist, Xinbei 235, Taiwan
Location: Taiwan > Xinbei > Banqiao / Zhonghe / Yonghe District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#5 Luxury Hotel in Xinbei
#17 Best Value Hotel in Xinbei
Price Range: $120 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points By Sheraton Taipei, Zhonghe 4*
Number of rooms: 126
Official Description (provided by the hotel):
Four Points by Sheraton Taipei, Zhonghe is located in the city center of Zhonghe, next to the ramp to the second northern highway that offers fast and direct access to Tao Yuan (CKS) International Airport and Taipei city center. It only takes 20 minutes between downtown and hotel. For transport into Taipei city by MRT, Ching An station is less than 10 minutes by car. Because the hotel is built in the newly developed eastern business district of Taipei, closed to industrial and commercial areas, it’s the best alternative for discerning business travelers.Stylish and fresh, Four Points by Sheraton Taipei, Zhonghe has 126 beautifully appointed rooms, some with spectacular views over Taipei and in a variety of room styles and sizes. It has many more features to meet the expectations of those business travelers requiring short or extended stays in Taipei.Food & Beverage Lobby, restaurant and meeting rooms are equipped with Cisco Wireless Local Area Network to allow Internet access in all public areas for those who like to work from their notebook computers.The BarThe elegant and lively Bar with adjacent terrace offers a relaxing ambience in the bustling business district of Zhonghe. Meet in the afternoon over a selection of home made cakes from the Deli counter, coffee and tea, or fresh fruit juices. After work, The Bar offers the perfect setting to unwind with light snacks, set menu, beers, mix drinks or a cocktail.The RedThe contemporary and elegantly designed RED at the second floor features exotic Chinese cuisine. Sumptuous choices of east and west dishes in all you can eat style are offered to satisfy various desires.The BallroomMeetings, presentations, parties and banquets are the business of our professional catering team. Divisible into four rooms of different sizes, the ballroom can be set for any occasion from six to 360 persons. Complete technical equipment and a large choice of Asian and western menus are designed to make any event a success.The Health CenterFor hotel guests only, the Health Center includes a gym to allow a complete workout at your own pace, and separate male and female Spa with Jacuzzi, Steam Room and Sauna.The Business CenterThe Business Center offers the convenience of a fully equipped temporary office for the business traveler.TransportationZhonghe District is linked by Mass Rapid Transit system extending in all directions. As Zhonghe City expands fast, it is one of the designated technology industry parks in Taipei catering to the manufacturing, electronics and information technology industries. Getting around is easy with the Mass Rapid Transit system and the second northern highway adjacent to the hotel. Taxi calling service is provided and bus stations are also close by. Hotel underground parking is available. Valet parking is provided upon request. Should you require car rental service, all of us would be happy to assist. ... more   less 
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Also Known As:
Four Points Chung Ho Hotel Xinbei
4 Points Chung Ho
Four Points Taipei County
Sheraton Taipei County
Taipei Four Points
Four Points By Sheraton Taipei, Zhonghe Taiwan/Xinbei

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