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“Perfect Position in Wulai”
Review of Full Moon Spa

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Full Moon Spa
Ranked #12 of 181 Hotels in Xinbei
Certificate of Excellence
Ballina, Australia
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Perfect Position in Wulai”
Reviewed July 1, 2013

We had a lovely night here. The staff did not speak much English, but went out of their way to be helpful. Position was great in the centre of old Wulai. Meals were good...lovely views from the deck while eating. Would recommend.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank pogpog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Any
English first
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
Reviewed May 31, 2013 via mobile

Had stayed for 1 night, we arrived early but room was not ready however the counter service lady was very friendly and informative, she gave us a map of wulai and explained where we could go and shop. Even when my friend was motion sickness from the travel she lend us a lemon grass medicated oil to apply. Thumbs up for service.
Room wise was jap fusion room but furniture was old and tv was old school. Realize some rooms was better at the main building cause managed to peek at it during their housekeeping.
The location of the resort was very accessible to lots of place, eg bus terminal nearby, shopping and eating street just at the front of the resort.
Other than that we explore the area and took mini train and cable car up the mountain . But u must be physically fit to climb their many stairs!!
overall first time there was pleasant

  • Stayed May 2013
    • Value
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    • Rooms
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Helpful?
Thank luna_yawei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed April 23, 2013

Wulai is a nice day or weekend trip out of Taipei. Full Moon Spa is a great choice. The room we had had a big wooden hot bath in the room, everything was in camphor wood, the bed was very nice, had a large flat screen tv. Its listed price was nt$6000 a night, but even on a holiday they quoted us nt$4500 a night even without us asking for a discount. Very clean, very friendly. Includes basic breakfast and dinner, dinner is a standard Taiwanese tea house biendang, not bad. Breakfast was very simple, western or chinese. The communal hot spring was spacious and uncrowded.
Going to Wulai is great if you're going for the soak, but there is very very little to do unless you want to walk up steep trails.

Room Tip: they also have hourly if u just want a nice room with a nice hot spring in the room...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank w44566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 13, 2013

V friendly service with a lovely roof terrace to have breakfast or tea in the afternoon. The rooms are simple but clean with lovely river views. The spa water feels great and the hot spring itself is run professionally. Would definitely recommend this place for a quite weekend get away - close to the food street of Wulai but elevated enough to still be relaxing.

  • Stayed March 2013, traveled as a couple
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Helpful?
3 Thank Worktravel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 7, 2013

We would have given this place 2 stars if it wasn't for the friendly service, the relaxing atmosphere coupled with the beautiful river views and the ease of getting there from the bus stop. We chose the cheapest over night stay room out of the selection, but just because it's cheap, it doesn't mean the standards we expect to drop below par. When we arrived, the room looked as though it had seen better days. The wood décor looks like something from the history books and it was shouting out for a new coat of varnish and to be modernised where possible. The pictures didn't look too bad, but be aware they don't match in real life. All the essentials were present, but the air-con wasn't working, so after calling the reception and they came to have a look, it was established that it wasn't working so we swapped rooms. The room next door was exactly the same, however the air-con was working, just about, but it didn't have a safe, So we carried the safe from the other room into the new room...NOTE: YES we STOLE the empty safe, only to find out that it didn't work after countless attempts from the receptionist herself!! We gave up eventually and after 1hr of just sorting things out, we had lost most of the daylight in which we could have used to take quality pictures at the waterfall. So, a disappointing start!

It doesn't end here I'm afraid, the dinner which we could not opt out of online was not too pleasing either. There were 2 or 3 choices from the list including refreshments. I chose the teriyaki fish and milk tea for mine, however the milk tea was absolutely awful. The food was edible but not very tasty. Given a choice, I would have gone elsewhere seriously, and having overheard a conversation at reception it seems that you can omit the meals with a bit of haggling, and you can get the room at a reduced price. There wasn't an option online to remove it, so maybe one would have to either email or ring them.

OK, it gets better now. The in room bath was excellent though. A ring to reception will make the pumps work faster at pumping the water out and within about 5-10 mins. the bath was filled, and it automatically stops as well, however, the temperature of the water was way TOO hot. I had experienced some very hot onsens in Japan, but this was just too much. We had to release water to add cold water which wasn't very economic, but hey it's not our water to waste.
The bath room had sliding doors that opens out to the balcony so you can bring a bit of ventilation in, but please bear in mind that there are no partitions separating your room and the rooms next door. Although the balcony is quite tiny outside, someone can quite easily walk to your room without too much difficulty so there was a bit of a security issue here. You just have to make sure these doors are locked before bed time because lets face it, you can't really count on the safe to protect your valuables.

Overall, it was a pretty comfortable stay, Perhaps the other rooms are better than this one, I don't know, but we probably won't be staying here again to find out. It just so happens to be situated by the river edge, convenient to get and the pretty good reviews that made us choose this place.
Suggestions to improve would be: pay attention to the tiny details, for example the hair drier was so dusty inside, it put me off using it. The milk tea? Seriously??...and the wood needs a new lick of varnish if not replaced completely.

Room Tip: Maybe try one of the more expensive rooms? They are located on higher grounds as well which would b...
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Roseycup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 4, 2013

This hotel is well situated in Wulai old street. It is surrounded by many small shops that sell food and souvenirs.All hotel rooms are either in the second or third floor as the hotel was built on the slope of a hill.The room given to us was spacious and clean,with big wooden bathtub that supply hotspring water attached to each room.There are also big communal spa provided for men and women in second floor.We were given breakfast and yummy dinner sets for the two days we stayed and the staff were friendly and helpful.The only setback is that we needed to climb a few steps from the lobby and walk through the open air to our room .

Room Tip: Choose rooms that face the hill and river
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  • Stayed July 2012, traveled with family
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Helpful?
1 Thank Lan1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 12, 2012

Landscaping of the hotel blends well with the lush greeneries of Wulai, and its location on Wulai Old Street was very convenient with rows of Atayal restaurants and snack stalls beckoning. The deluxe triple room was very spacious, and the wooden tub was large enough for 2 adults and a kid to enjoy family time together.

The reception staff were always smiling and willing to help, and requests for hotspring water via the phone were always met instantaneously.

The breakfast and dinner that came with the room were just average, especially given the choices available along the Old Street.

We are already looking forward to a return to this hotel to enjoy hotspring in chilly winter.

  • Stayed December 2012, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Chikku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Full Moon Spa

Property: Full Moon Spa
Address: No.1, Lane 85, Wulai Street, Wulai District, Xinbei 233, Taiwan (Formerly Sun Moon Bed& Breakfast)
Location: Taiwan > Xinbei
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Xinbei
#4 Romantic Hotel in Xinbei
#15 Best Value Hotel in Xinbei
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Full Moon Spa 3*
Reservation Options:
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Also Known As:
Full Moon Spa Taiwan/Xinbei

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