My wife reserved a Buffalo Vista Honeymoon Suite as a surprise for my birthday. Unfortunately, the surprise wasn't one of joy after spending a night in this overpriced time-worn sloppily managed facility. Both of us envisioned some degree of sophistication based on the professional photos and embellished descriptions of the resort. We were sorely disappointed. In fact,my wife woke up crying knowing she wasted almost three days' pay to vacation here.
I travel a lot and don't mind overlooking minor aesthetic deficiencies in lodging, but when you pay over $200 a night, you don't expect 1) the hot tub to not fill up with enough hot water to even sit in, due to an undersized water heater, 2) clay-like debris to stream from the hot tub jets, 3) loose nails in the outdoor deck, 4) light fixtures with no covers 5) broken window screens, 6) a broken TV remote control, 7) broken door handles on both exterior doors, 8) the constant noise of plastic blowing in the wind from underneath the deck and 9) overall poor grounds maintenance around the cabin (parking barriers falling over, no landscaping, and loose chickens coming into the cabin seeking food).
Oh, it gets even worse: We were told to make reservations at the resort's restaurant, which we did for 7:30 pm. Upon arrival we were told a large party had come in and that service was behind. We said it was OK, and would just have some drinks until they were ready. They could not accommodate us so we left and came back at 8:00 pm. We asked the hostess for a window table but she declined saying it was for a party of five. She sat us next to a door that was blowing open and closed from the wind and promptly sat a party of two at the table we asked for. By 8:20 pm we had been staring reluctantly at the menu with $42 steaks and $30 bottles of bottom shelf wine, and still hadn't even been given water. So we walked out and drove to a pizzeria west of the lodge for dinner. Ironically, the owner of ZMR also owns this place and found out about our awful restaurant experience and kindly paid for our pizza.
The front desk personnel are on par with postal service workers - aloof, indifferent, and uncaring. We brought up the hot tub situation with them and they said just to wait until there was more hot water. On checkout, neither of the staff asked how our stay was. My wife expressed her disappointment and the young woman replied "OK." This was about the time I was ready to have her call the owner, but I felt this review would be more appropriate.
I generally like to say something nice about any place I stay so here goes: The housekeeper was courteous and smiled, which could be a lesson to the remainder of the staff.
A final note: The name is a misnomer - although it is a ranch, it is about 5 miles east of Zion's boundaries on a windy plain where silhouettes of Zion's mountains can be seen in the distance, but don't expect to see any red rock.
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- Also Known As:
- Zion Mountain Ranch Hotel Zion National Park