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“I wouldn't go here again!”

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Zion Ponderosa Ranch Resort
Certificate of Excellence
Ivins
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“I wouldn't go here again!”
2 of 5 bubbles Reviewed April 9, 2009

Sooooo disappointing for us, especially after spending well over $1,000 for 2 nights. The food was way below par, the activities were not as advertised, and the outdoor jacuzzi we shared with another cabin had a strong odor of urine. There are far better choices in the park than this one.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marlajr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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858 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
SLC, UT
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 4, 2009

5 sets of parents, 11 girl scouts....5 cabins...No complaints!!!!
Would I stay there again? Absolutely!!!

to address previous concerns mentioned by others.
* we did NOT notice a sewage smell at all
* Yes it is dusty there! It's Southern Utah!!!! It's dusty !
* No T.V. correct. Hallelujah!!! Get out! Enjoy the countryside - the national park
(There is a tv in the Rec barn.)
* staff - very accommodating!!! Friendly, wonderful people!

As a troop leader we loved the availability of all the items to keep the girls busy. The rec barn has pool table, Foosball, ping pong, TV area to hang out up stairs. There's tennis & basket ball courts. The incredible swimming pool with two levels and two water slides. There's towels for use by the pool and lounge chairs like you would expect.

Paid activities range from horse back riding (see Zion from the TOP of the Canyon!!!!), ATVing, golf cart/race track, bungee jump, and zip line, and renting a golf cart to cruise around the resort on.

My husband celebrated his 50th by going down the zipline!
http://theaubreys.com/2008/10/19/robs-50th/

Only downfall...No cell service. which I should have expected. Bring a prepaid call card. (You can buy one there too.)

  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GS_Leader_SLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 2, 2009

Stayed for a week in RV site. Very dusty with very poor roads. Constant (24hr/day sewer
smell from new sewage pond right below ALL of the RV sites. Prevailing breeze brought
smell into campsite non-stop. Food quality poor and seriously overpriced. Wi-Fi non-existent even in office area. My wife and I would' not stay again if we were given a site for free! We spent 3 1/2 months on the road and covered 12,000 miles and this was the worst !

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tucker88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 8, 2009

Stayed in a cowboy cabin and was more than impressed with what it was when we arrived! Very cute, very comfortable and very clean! Loads of space for 2 people and great views right from the front door! It was perfect for what we wanted. We were travelling from overseas and wanted to explore all the national parks but obviousy bringing camping stuff on a plane is not the easiset. These cabins were very cheap for what you got and the bathrooms very close and very clean. There were laundry facilites and the pool and hot utbs were a welcome relief after a hard day of hiking in the park! Not sure why other reviews do not reflect this but I know I have already recommended this place to friends and families and would go back in a heart beat!
32 Female Scotland

  • Liked — Comfort
  • Disliked — Loved it all!
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ScotlandSarah32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pittsgrove, nj
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed September 27, 2008

We were Tent Camping here. Some of the Camp sites are in a bad location away from the rest of the resort. And you can't park at your campsite - you have to walk/carry your stuff about 100 ft atleast. Also, no fires allowed here. We went off season (Sept) and the restaurant was shutting down, so only got to eat there one night (our first) and we only got salads. There was only a cook and a waiter. The young man who was our waiter tried to be helpful, but the cook chewed him out right in front of us - saying we needed reservations (there was only 2 other couples there!). An earlier review said that this place is confused, unsure if it wants to be a campground or luxury resort. That is the feel we got. The cabins seemed nice. There is also a group camp area, and a group of high school kids came for one night. They were noisy into the wee hours of the morning, and we couldn't find anyone running security to tell them to be quiet - so we had to do it. The pool plays loud music all the time - quite annoying - but realize that is a personal preference. The staff are friendly and try to be helpful for the most part. The location is quite out of the way as well - have to go 4 miles up the side of a mountain out of the way. The food in the cafeteria was adequate and reasonable - and since there isn't much around there in the way of restaurants (with the exception of a great place called the Buffalo Grill - a few miles down the road going towards Mt. Carmel) that is a good thing. Only problem is the hours - they are very limited. We did alot of hiking, and by the time we would get back, clean up, the restaurant would be closed. Oh, and beware - if camping - it gets VERY cold there at night. This was mid September, and it got down into the low 40's at night most nights!

Helpful?
1 Thank emplpn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north kansas city
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 30, 2008

I just spent eight days in heaven!!! The Zion Ponderosa Ranch and Resort is awesome! If you are looking for room service meals and to be waited on hand and foot, this is not the place for you, but if you are looking for a rustic, down home feel with friendly and caring folks, this is where you should visit.

We were checked in by Tracy and Cody who both bent over backward to let us know the activities and amenities available to us. They made clear the times that meals were served, the pool hours, and when the rec barn office was open. They made a quick check with housekeeping to be sure that our cabin was ready for us to check into as we had arrived early. It was, and we were painlessly checked in and provided with a map and a list of activities available to us. There was also a board posted outside the office/gift shop advising us of other activities planned for the week. They even have a free of charge rodeo!!!

Members of my party participated in several activities while we were there. And none of them had a single complaint! They did things like horseback riding and were impressed with Guy, Kenny, and Maron; zip line and rock climbing; paint balling; ATV touring; played tennis; and even went on a dutch oven cookout in a horse drawn wagon.

Activities that I personally participated in were: a massage by an amazing little lady named Christen, she has hands that perform magic, she is awesome and if you can arrange it, you should have her work you over!; I attended the rodeo which was announced by Ian and was great fun! There was pole racing, barrel racing, goat tieing, a children's shoe race, an opening ceremony with two flags carried around the arena, a competition to see who could take a horse out of the trailer, saddle him, ride him around the arena and re-trailer him the most quickly; one fellow even rode a mule! The rodeo riders were composed of all ages, from adults to an adorable little girl named Charlee Alred. In fact there seemed to be a whole family of Alred girls who participated in the festivities and did beautifully. It was great fun and after the rodeo there was a barn dance. Once again, Ian was the announcer and DJ and very patiently taught the group several dances and spread himself thin dancing with lots of the attendees. Actually, he is one of the folks that mastermind the impromptu activities and he is quite personable and friendly, which makes him ideal in his job! After my massage I spent some time in one of the two hot tubs available for public use. It is heated by solar panels and was wonderful! Their pool is a two level with a lovely waterfall between, and my family loved the waterslide. The pool is clean and well maintained, as was the rest of the facility.

Meals are at specific times and you can pay for them by the meal or purchase a days worth of meals all at once. I was particularly impressed with the lady that manned the cash register for the meals I took there, her name was Brynn. She greated each customer with a smile and was sunny and caring. The food is fine if you remember that it is cafeteria food. These folks are serving around 300 people three times a day. There is a salad bar and several entree choices at each meal. We decided to splurge and go to the Blue Belly Cafe that is attached to the main building. The first night we tried to dine there, we were advised that they were unable to accomodate us even though there were only three tables occupied. Later in the week, we made reservations and dined there. The food is outstanding. While quite expensive, it is worth it.......if you don't have to deal with the fellow that runs the place.....his name is Tom and he is an amazing cook, but he is not much as a human being and has no people skills. In fact, he is the only negative that we encountered during our stay.

The housekeeping staff was lovely, thorough, prompt, enthusiastic and friendly. Any problem was attended to within minutes of it's being reported.

There is lots of walking at the facility, but if that is a problem for you, there are golf carts available for rental by the day. The scenery is amazing and if you are a hiker, there are trails everywhere.

The facility is beautifully laid out with plans for the future and of course, the scenery getting to the resort is amazing.....you approach from the west by going through Zion National Park.

We had a wonderful time and will be returning, and I can highly recommend it.

  • Liked — Friendliness and helpfullness of the staff
  • Disliked — The chef
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank awesmbl94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 28, 2008

Zion Ponderosa is located in the vicinity of Zion National Park in Southern Utah. The drive off the main road is winding and takes about fifteen minutes to drive. Do not expect to be a hop and skip from the park and you might appreciate what the resort has to offer if you can get past the considerable drawbacks. Our stay was in a cabin suite, chosen because it accomodates six people. The cabins are new and in good repair. Septic design in the area is questionable as we noticed an odor with many accomodations, this one included. Fortunately, it was confined to the front porch and the cabin itself was fine. The rooms were clean and spacious enough for 2 adults and four children given the limited amount of time we spent there. The drawbacks to this resort came in two areas. The first was the staff. The four people we dealt with at the front desk were untrained and unprofessional. The simplest problem threw them into a quandary. There was not an unwillingness to help, but a complete lack of even the most rudimentary problem solving skills. We were provided the first example on our first day. Driving down from up north, we decided to contact the property to see if the cabin might be ready early. We hoped to drop off the luggage we had tied to the top of the rental car before visiting a local forest area. I was assured teh cabin was ready as it had not been used the night before. We drove an hour out of our way to check in and drop off luggage only to be informed that the room was not ready. In A call to housekeeping, the front desk cleark failed to mention that the room was not used the night before. She did apologetically ask if they might be able to speed up the cleaning process since the guests were there, even though check-in was not until 3:00, putting the fault on use for being early. Deciding to put it aside, we asked if there was a place to keep the luggage. The desk clerk offered us a place in a corner of the gift shop, out of sight of any employee where anyone could rifle through our belongings. She assured us that would never happen, owing only to her strong faith in humanity. When we declined this offer, she decided we could leave our luggage on her front porch. Like I said, there was not an unwillingness to help, just a lack of problem solving skills. Perhaps a call to housekeeping with full details of the situation would have been more beneficial. When suggested, she seemed to feel that she had done all she could do by asking them if they could inconvenience themselves enough to speed up the process . On our way back to the car, we witnessed the proffessional quality of the housekeeping staff as they careened around a corner on a golf cart, spilling fresh linens onto the pavement ,and all this despite the attempts of the teenager laying across them to hold them in. Perhaps this is why, after six hours of hiking trails in the National park, I returned to the cabin late at night and retired to a bed of dirty sheets. There was sand at the bottom and hair all over that could not have belonged to me since I had just gotten into bed. This was the case on two of the beds in the cabin. There is no way to contact housekeeping because there are no phones in the cabin. The reception lodge was dark and looked vacant so I didn't venture out to see if there was a desk clerk who might have given me clean sheets, most likely to put on the beds myself. There are two things I look for in a hotel. One is a clean room. The other are clean linens. If an accomodation can't provide these, in my opinion, they don't deserve the price tag this establishment charges. I've stayed at budget motels that have provided better.

  • Liked — Cabins accomodate a family of six.
  • Disliked — Dirty sheets, poorly trained staff
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2goldenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zion Ponderosa Ranch Resort

Property: Zion Ponderosa Ranch Resort
Address: Twin Knolls Road, PO Box 5547, Zion National Park, UT 84755
Phone Number:
Location: United States > Utah > Zion National Park
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Zion National Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Zion Ponderosa Ranch Resort 2.5*
Number of rooms: 7
Official Description (provided by the hotel):
Located on the top of Zion National Park amidst a forest of Ponderosa pine trees, Zion Ponderosa Ranch Resort offers great lodging options; Vacation Homes, Cabins Suites, Cowboy Cabins, Western Wagons, and RV / Tent Campground. We offer excellent dining services at our Blue Belly Grill and Gus & Rosey's restaurants. We offer more activities on-property than any resort in the region, including horseback riding, jeep tours, zip line, climbing wall, canyoneering / hiking excursions, ATV tours, miniature golf, paint ball, and more. ... more   less 
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Also Known As:
Zion Ponderosa Ranch Hotel Zion National Park
Zion Ponderosa Hotel
Zion Ponderosa Resort

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