We gave it another shot. In the past we have visited Crystal 8-10 times a season. After having a series of bad experiences last year, we thought we 'd give them one more shot before giving up.
Simply put... We should have quit while we were ahead. I'm not sure what has happened to Crystal, but it's just not holding it together well. The staff seems to be in a state of panic (watch out in the lodges- they might shoot you if you do something wrong). While the terrain is great, the customer service is in the toilet. Guest service, and especially the food service is headed downhill fast. Too bad for a resort that seemed to be on the uptick only 3-4 years ago.
Perhaps too much change too fast. Time to go back to it's roots. We'll head back to Stevens for our fun this season.
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