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“Still slipping downhill”

Crystal Mountain Resort
Certificate of Excellence
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Attraction details
Owner description: An alpine ski resort in the Washington Cascades.
Reviewed January 17, 2013

We gave it another shot. In the past we have visited Crystal 8-10 times a season. After having a series of bad experiences last year, we thought we 'd give them one more shot before giving up.


Simply put... We should have quit while we were ahead. I'm not sure what has happened to Crystal, but it's just not holding it together well. The staff seems to be in a state of panic (watch out in the lodges- they might shoot you if you do something wrong). While the terrain is great, the customer service is in the toilet. Guest service, and especially the food service is headed downhill fast. Too bad for a resort that seemed to be on the uptick only 3-4 years ago.

Perhaps too much change too fast. Time to go back to it's roots. We'll head back to Stevens for our fun this season.

Thank Nlholdem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"gondola ride"
in 24 reviews
"ski resort"
in 15 reviews
"summit house"
in 13 reviews
"lift tickets"
in 4 reviews
"snorting elk"
in 4 reviews
"season pass"
in 4 reviews
"expert terrain"
in 3 reviews
"mt rainier"
in 17 reviews
"ski shop"
in 3 reviews
"snow quality"
in 3 reviews
"lunch dinner"
in 2 reviews
"dining experience"
in 2 reviews
"degree panorama"
in 2 reviews
"ski runs"
in 3 reviews
"great snow"
in 4 reviews
"excellent view"
in 3 reviews
"washington state"
in 6 reviews
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126 - 130 of 172 reviews

Reviewed January 12, 2013

This is not a resort - it is a ski area - a day trip from the Seattle area (took me 90 minutes from the SEATAC airport - follow directions on the ski area website - NOT google maps directions, they are wrong - roads were well kept, no issues with ice/snow). And it is a great ski area. The skiing and the scenery are awesome. There is a ton of terrain for the experts, and some good stuff for us non-experts - I never got bored. I sprung for the gondola ticket and it was well worth it - but certainly not necessary. The day I went (thursday non-holiday) I arrived about 0830, one of the first in the parking lot, through the rental counter in about 10 minutes, and onto the gondola before 0900. Rental counter employees were very helpful and the equipment was top notch (better than I own at home). If you get there early all the groomed runs are untouched which made for a great start to the day. I ate lunch at the top of the mountain - Summit House - pricey, yes ($18 hamburger and a $6 beer) but the food was very tasty and not just typical grub. Given the location and the great service it was not outrageous - this was more of a "dining experience" kind of place rather than a cafeteria (which you can find at the Campbell Basin Lodge or at the bottom of the mountain). There were no lift lines the entire day making it quite easy to wear yourself out early. If I lived in the Seattle area, I would have a season pass here.

Thank lapradem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Tried to redeem seasons passes online and in person but was stonewalled despite having all the appropriate documentation. Tried to escalate to find someone willing to listen and help but kept getting rejected without attempting to understand the problem in the first place. The guest services would blatantly deflect and tell the customer that they were at fault; even though they had a room full of people complaining of the same thing. The mountain may be good to ski but the experience was the worst I've had as a lifelong skier. Not even sure if I want my passes at this point. Extremely disappointed.

1  Thank Dean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

If you are a skier or rider in Washington and the season has started, Crystal is THE place to go! Fantastic terrain and long runs that can challenge even the pros (Crystal is a stop on the Jr. Freeride Tour and hosts Pro snowboard comps as well), super nice Campbell Basin Lodge (also must visits; The Snorting Elk - across the foot bridge to Alpine Inn and The Summit House which is the highest elevated restaurant in Washington and has a very cool view of Mt. Rainier), fast lifts, and the state's only gondola all await those who love a great skiing/riding adventure. Even though the patrollers do the best job in the state with marking hazards and with avy control, there are plenty of cliffs and lots of tree wells so be careful. Please make sure to pay attention to the warning signs and lift area difficulty ratings - this is "no joke" terrain The lift accessed sidecountry areas are some of the best anywhere and if you are an expert the High Campbell and Northway lifts are a must. Even so, there are tamer areas for beginners and intermediates, and the groomers are well taken care of. Moreover, having the longest season of any place in Washington (late November until July when possible!) there's plenty of time to shred it up! It's an easy and beautiful drive on a road that hardly ever closes. Stop by the little town of Greenwater on the way back and get a souvenir. Can you tell I like this place? You will too, guaranteed!

Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 3, 2012

When you hit the weather right, the terrain and lift system reminds me of the newer back bowls at Vail. Wait for a storm and cold weather, and head there expecting great skiiing. About 3 hours from Seattle after a snowstorm if you have traction tires.

Thank Gary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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