Tried to redeem seasons passes online and in person but was stonewalled despite having all the appropriate documentation. Tried to escalate to find someone willing to listen and help but kept getting rejected without attempting to understand the problem in the first place. The guest services would blatantly deflect and tell the customer that they were at fault; even though they had a room full of people complaining of the same thing. The mountain may be good to ski but the experience was the worst I've had as a lifelong skier. Not even sure if I want my passes at this point. Extremely disappointed.
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