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“Good Mountain but Fails Miserably as a Vacation Resort”

Crystal Mountain Resort
Certificate of Excellence
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Attraction details
Owner description: An alpine ski resort in the Washington Cascades.
Reviewed January 4, 2013

Tried to redeem seasons passes online and in person but was stonewalled despite having all the appropriate documentation. Tried to escalate to find someone willing to listen and help but kept getting rejected without attempting to understand the problem in the first place. The guest services would blatantly deflect and tell the customer that they were at fault; even though they had a room full of people complaining of the same thing. The mountain may be good to ski but the experience was the worst I've had as a lifelong skier. Not even sure if I want my passes at this point. Extremely disappointed.

1  Thank Dean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 - 121 of 161 reviews

Reviewed November 15, 2012

If you are a skier or rider in Washington and the season has started, Crystal is THE place to go! Fantastic terrain and long runs that can challenge even the pros (Crystal is a stop on the Jr. Freeride Tour and hosts Pro snowboard comps as well), super nice Campbell Basin Lodge (also must visits; The Snorting Elk - across the foot bridge to Alpine Inn and The Summit House which is the highest elevated restaurant in Washington and has a very cool view of Mt. Rainier), fast lifts, and the state's only gondola all await those who love a great skiing/riding adventure. Even though the patrollers do the best job in the state with marking hazards and with avy control, there are plenty of cliffs and lots of tree wells so be careful. Please make sure to pay attention to the warning signs and lift area difficulty ratings - this is "no joke" terrain The lift accessed sidecountry areas are some of the best anywhere and if you are an expert the High Campbell and Northway lifts are a must. Even so, there are tamer areas for beginners and intermediates, and the groomers are well taken care of. Moreover, having the longest season of any place in Washington (late November until July when possible!) there's plenty of time to shred it up! It's an easy and beautiful drive on a road that hardly ever closes. Stop by the little town of Greenwater on the way back and get a souvenir. Can you tell I like this place? You will too, guaranteed!

Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

When you hit the weather right, the terrain and lift system reminds me of the newer back bowls at Vail. Wait for a storm and cold weather, and head there expecting great skiiing. About 3 hours from Seattle after a snowstorm if you have traction tires.

Thank Gary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

I visited this place with my family and friends but was a real disappointment as this place is only for Ski lovers that too during Snow. Other than Ski this place has nothing. I visited when there was no Snow and nothing much exciting as a Nature lover too. Good place for hiking in this time (Aug - Sep) as it was no rain, no cold, very nice weather.

Hiking lovers - Jul to Sep
Ski lovers - Nov - Mar


Overall Average as there was not much for me and my family to do here.

Thank Gandalf201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

WOW! If you really want to see Mt Ranier you need to take a ride on the new Gondola. It is a 10 minute ride to the top and costs 20 dolllars. It is worth the price! If you get a chance take the free ranger walk. Our ranger was Ian and he was fantastic and had great information!

1  Thank DonHalazon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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