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“Ziplines fun, staff uninterested”

Skyline Eco-Adventures Zipline Tours
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Ka'anapali Zipline Adventure on Maui
Certificate of Excellence
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Recommended length of visit: 2-3 hours
Owner description: Skyline Eco-Adventures was Voted the #1 Zipline Company in Hawaii by Hawaii Magazine's Best of the Best Readers Choice Awards 2017 Skyline Eco-Adventures thrills guests on zipline adventures in Hawaii on Maui, Kauai, and on the Big Island. Since 2002, when Skyline opened the original Maui zipline adventure, over two million customer zipline crossings have been conducted, more than any other U.S. zipline company. Skyline's Ka'anapali Maui Zipline Tour was named the #1 Zipline Tour in Hawaii and Skyline's Maui Haleakala and Ka'anapali Tours along with Skyline Akaka Falls Tour on the Big Island have been Awarded the TripAdvisor Certificate of Excellence Awards for 2016. Throughout our tours guests learn about the unique environment and culture of the place; and a portion of all sales are donated back to protecting those irreplaceable things. Whether you plan to visit Maui, Kauai, or the Big Island of Hawaii you will find unmatched fun and adventure on one of our Award Winning Zipline Tours!
Reviewed January 18, 2013

This was our first of two zipline experiences and we much preferred our 2nd experience with Flyin' Hawaiian. Skyline isn't totally terrible, its just not great. The scenery, well there really wasn't any which was disappointing. The ziplines were kind of short/low and lame. Disappointing IMO but might be good for younger kids or those really fearful of zipping.

From the start of our experience, we noticed that the staff were less than excited about their jobs. Our impression? They do this several times a day, several days a week, several weeks a year....you get the picture. One staff member even showed some contempt toward the group. And on the last zipline, when some people in the group were asking him where a good place to have lunch would be. He told them, there is nothing good up here on Haelakala. We'd read great things about Kula Lodge which is right on Haelakala so I asked him about that place. His said it was really horrible and would not recommend it! His attitude was so offputting throughout our experience, we decided to ignore his advice. And as we were walking into the restaurant, guess who showed up? That's right, that guy that told us we should go elsewhere! By the way, the food & views there were fantastic and I made a point to say "wouldn't come here huh?" Very unprofessional attitude and a bit of a jerk for trying to steer people away from that place.

Would I try Skiline again? No.

1  Thank BeachBum2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline E, General Manager at Skyline Eco-Adventures Zipline Tours, responded to this reviewResponded January 30, 2013

Thank you for providing feedback from your zipline tour on Jan. 19th. Skyline Eco-Adventures strives to create the safest, most thrilling zipline adventures possible, so we are so very sorry to hear that your experience fell short of expectations. We pride ourselves on hiring and training guides who are safe and knowledgeable, who have a remarkable ability to put our guests at ease, and are also FUN and engaging! Hearing about your experience is not something that we take lightly, and we intend to do everything we can to continue making improvements. We know we are not perfect and are always trying to grow as a company. Getting feedback such as yours, while it is not something we strive for, is appreciated so that we can be aware of when we are falling short of providing the experience that we intend. Again, we apologize and say "Mahalo" for giving us the opportunity to improve! -Erik M., General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,367 - 1,371 of 1,723 reviews

Reviewed January 17, 2013

I haven't been on any other ziplines, so I can't compare this to the others in Maui. However, after looking at the costs and other ziplines in Maui, I have to say this is a great choice. It's in the trees and the property is really nice. What makes the tours so fun is the staff. They are so funny, but also make sure everyone is safe. We took our kids ages 10 and 13 and they LOVED it. It's also nice to have the option of purchasing a CD with pictures at the end, but there's no pressure if you don't want to. We booked a tour at 10am and it was perfect because we were able to get lunch after at Kula Lodge and restaurant and then drive up to the crater after. What a great day!

Thank Fabs730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

Family of 4 had great time with Joe and Johnny, despite mild anxiety. Both guide very reassuring, as well as knowledgeable about environment.

Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

We zipped on January 2, 2013. It really was a first class operation, very professional. The equipment was all in good condition, and didn't appear unsafe in any way. The guides were informative and humerous, which helped relieve the tension. A short, easy hike to the first zipline and they get progressively longer and faster. The whole family enjoyed it immensely. A good time for sure.

Thank SurfDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 30, 2012

First off, the drive. Getting to this location takes a bit of planning and time, so you need to plan for the trip. It took us almost 50 minutes to get there from Maui Coast Hotel in Kihei. The office has no GPS address for those of you addicted to GPS like I am. The instructions I got were to drive to Kulu Lodge Restaurant (15200 Haleakala Highway) go a little further and then turn left on Crater Road, or 378, go another 2.5 miles.

Once getting there, after you check in, it is a five minute hike through some rough terrain.

Unlike the first zipline we took last year at the Maui Zipline Co., this zipline adventure would not be good for for small children or older people or unfit people. There is a bit of hiking and physical exertion and a minimal level of physical fitness is needed to get through the course.

And what a blast it turned out to be! There is a zipline where you walk across a shaky narrow wooden bridge less than a foot across, with a plunging ravine below you. The last zipline swings you back and forth at high speed and is the best thrill of the day.

The scenery is awesome, and the guides were fantastic!

Thank GGreyhame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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