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“Met and exceeded high expectations”
Review of Jenny Lake Lodge

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Jenny Lake Lodge
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Met and exceeded high expectations”
Reviewed March 27, 2013

Friends recommended the Jenny Lake Lodge, so my partner and I had high expectations for our late-September 2012 stay but it was even better than expected.

First, the setting cannot be beat. The lodge's front porch has a spectacular view of the Tetons; you could spend a lot of time just looking at the view. But, when there is so much hiking to be done, you won't want to sit for long. It was great to be able to walk to the trailhead for the Cascade Canyon Trail; a nice enough walk in itself, but the trail itself has to be one of the best hikes in the U.S. Bikes and horseback riding rounded out our activities; Mary Sue is a great wrangler, even for those of us who have never been on a horse. Mule deer were frequent guests on the grounds, and elk could be heard at night.

Second, the accommodations are great. While the cabins look and feel rustic, it's a very comfortable rusticity. We had a cabin with a king bed. The bed was cloud-like comfortable, maybe helped by long days of exercise. The bathroom was well appointed. The cabin had two comfortable chairs for reading, but we preferred doing so in the lodge's beautiful main cabin/lobby. We also met interesting people from all over the country during evening events before dinner. The dining room is gorgeous, with million dollar views. The artwork is just about as impressive if you're not sitting right by the windows.

Third, the food was outstanding. We were there for three dinners and breakfasts. The food itself was world-class; meats were perfectly cooked and sides and sauces were superb. Even something as simple as mustard was prepared by the kitchen and they were happy to share the recipe. Portion sizes were perfect at dinner. Breakfasts were also great, although we could never finish the dinner-plate sized pancakes; bring teenagers to help you with those. Meals were as leisurely as you want; there was no pressure to turn your table, and we appreciated having dinner reservations made well in advance of our stay.

Lastly, the service was wonderful. Everyone was warm, polite and eager to help out, from the reception staff to the wait staff to the very knowledgeable concierge.

In short, this was a splurge but worth every penny and we hope to be back in the not-too-distant future.

  • Stayed September 2012, traveled as a couple
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Helpful?
3 Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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414 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
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English first
Delray Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 26, 2013

We were there in September of 2012, and spent 2 nights there. While expensive ($650+/night), you get a great breakfast (basically anything you want) and a great dinner (I recommend the elk chops) included (except for alcohol & tips), and be sure to sign up for the horseback ride at the stables-they go fast. Take a bicycle off the rack near your cabin, and enjoy it for the day. Be aware-there are NO TV's, NO Radios, NO alarm clocks. They fill up your ice bucket twice a day, and the bathrobes are wonderful. Take the water bottle and corkscrew with you when you leave, and, if you would like the robes at home, buy a new one from the front desk-you won't find them online anywhere. Really. We looked. Honest.
BTW, don't expect to extend your stay-they NEVER have cancellations and they are always booked up.

Room Tip: They are all good.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, California
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 6, 2013

We traveled with a small group of friends and wanted a place where we could all do our "own" thing since some of us were more athletically inclined. This is a wonderful place for that. You can enjoy the whole gamut from a peaceful walk to serious climbing in the Tetons. The Tetons are indeed georgious and being in Teton National Park and well outside of Jackson is a plus. The town of Jackson is basically full of typically touristy stores and art/photo galleries and tourist restaurants. There is always a good chance to see moose and buffalo roaming nearby. The Snake river is beautiful and because it is inside the Park it is still pristine.

The Lodge has beautiful views, however, it is NOT on the lake. This is not really a problem, but one should be aware. There are beautiful easy access paths to Jenny Lake and String Lake nearby. There are vaious activities at the Lodge and they will arrange fishing excursions and the like, upon request. The staff, particularly the concierge, are quite helpful.

The rooms are cozy, and quite small, although adequately appointed, but the bathrooms are small, tight and at best adequate. Rooms seem designed more for families who want to put more than two people in a room than for couples. Two queen beds take up a lot of room, if you don't need them. The rooms with one king bed are just smaller, it seems. In general accomodations felt cramped rather than rustic. The short walks to the main lodge for meals were quite lovely, even in the rain (hotel does have conveniently placed umbrellas).

Upon our arrival we were told, that although they had been promised and confirmed, they did not have king rooms available. When pressed, they found that they actually did have king rooms available, but we had settled in (and also learned that they were similarly tight) and decided not to move. Not the end of the world, but if the hotel can't confirm certain accomodations, it should be made clear. WiF,i if you care about it, is spotty in the rooms. No TV's, no problem.

As a group we are pretty picky about food and in that regard the Lodge does not measure up. Food is expensive, and although included in hotel rate, a relatively high service charge is added based on the cost of the food you order. However, with the exception of breakfast, the food is at best OK and uneven. If food is a vital part of your enjoyment, beware. The young wait-staff was cheerful and worked hard to please.

There is no bar. The staff will make and bring you drinks in the common room, but this is slow and a bit of a proceedure, especially if you are with a group of friends. One must "reserve" a time for dinner and if we had not been having cocktails we would have had to wait every night. As it was we were OK with sitting down late.

The most annoying aspect of the dining room other than the food was that they would not let all eight of us sit together at a round table (even though we were in the late sitting). We asked every day, and only on the last evening would they permit this. It was absolutely unclear why; they were just "not able to do it" -- and then they were -- ????

For a hotel within the perimiters of a fantastic national park, the Jenny Lake Lodge is convenient and really very good; but -- it depends what you are looking for. Were we to go back, I think we would seek out a slightly more upscale hotel.

  • Stayed September 2012, traveled with friends
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Helpful?
7 Thank MCSCarmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holmesville, Ohio
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 19, 2012

This is THE place to stay if you can afford it , great location , just a short walk to nice trails , stable on premise with good horses, very fitting given the history of the Lodge. Great staff in in Lodge , everyone here seemed to know my name after check-in . Meals were great , best I have ever had in a National park . Tip of the hat to Scott & Mary Sue .

Room Tip: Don,t miss the trail ride it is truly a different view of the trail , Mary Sue picks you a good ride...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Rod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Jenny Lake Lodge, responded to this review, December 5, 2012
Dear Rod S,

Thank you for taking the time to post a review on your visit to Jenny Lake Lodge. I'm glad to hear that you found Jenny Lake Lodge to be "The" place to stay. As you noted, the trail rides are spectacular around Jenny Lake Lodge and Mary Sue does an amazing job of making our guests feel safe and comfortable regardless of their experience level. I'm also glad to hear that you find our staff to be personable and the meals superior to any other you have had in a National Park. We hope to see you again soon!

Best regards,
Scott Greene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 12, 2012

It's touch to describe how beautiful this setting is. Though pricy, I drove all over the park and through Jackson Hole and I really don't think you could be situated in a better place if you have the money to spend. Though it doesn't feel like a 5 star hotel room, it does feel that someone has thought of every little thing in the lodge and the accommodations fit the environment perfectly.

  • Stayed July 2012, traveled with family
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Helpful?
Thank lyviabmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Jenny Lake Lodge, responded to this review, December 5, 2012
Dear Lyviabmore,

Thank you for taking the time to write a review of your stay at Jenny Lake Lodge. I couldn't agree more that the location of Jenny Lake Lodge is second to none in Jackson Hole. If you are coming to Jackson Hole to experience Grand Teton National Park, Jenny Lake Lodge is the premier location. The view of the mountains, the natural beauty of the surroundings and the proximity to the most spectacular trails in the park as well as three beautiful lakes make this location ideal. I am glad to hear that you thought the accommodations were fitting for the environment. We are committed to keeping our lodge and cabins true to their historic origins while making them comfortable for modern day travelers with luxurious linens, recently renovated bathrooms and WiFi. We look forward to seeing you again next time you visit the Tetons.

Best regards,
Scott Greene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sea Cliff, New York
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 3, 2012

You might easily drive by this small lodge (we did). It sits unobtrusively in a spectacular natural setting. Our stay here was delightful, almost zen like in its serenity. At once rustic and luxurious, our adjacent cabins included top quality linens and comfortable bathrooms. Just sitting on our porch, we could take in the mountainscape, and commune with birds, beavers, and badgers. Make no mistake about it, this is wilderness. A field mouse visited inside our cabins each night and one afternoon a bear prowled around the lodge, chomping on berries.
Speaking of meals, breakfast and dinner are included but drinks and gratuity are not. Be prepared to pay a considerable tip because these meals would be astronomically expensive if not included with board. That said, they are delectable meals indeed and should not be missed under any circumstances. Men should wear a blazer. I did not and felt a bit out of place.
Bicycles are free of charge but we found it impossible to find four in good repair. Guests seize bicycles as soon as they arrive and hold onto them throughout their stay, creating scarcity.
The lodge includes a nice gift shop where my wife purchased a fine piece of Native American jewelry. Bring your wallet!

  • Stayed August 2012, traveled with family
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Helpful?
1 Thank vastjourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Jenny Lake Lodge, responded to this review, December 5, 2012
Dear Vastjourney,

Thank you for taking the time to post a review on your visit to Jenny Lake Lodge. I'm glad to hear that you found your stay to be delightful and serene. That is the experience we strive to provide for our guests. The amazing location, unique well appointed log cabins and fine dining meals play a large part in achieving that. I am sorry to hear that you were not able to find four bicycles in good repair. That is not up to our standards and I will make sure we do a better job of keeping them adequately stocked and maintained in the future. We hope to see you and your family again soon!

Best regards,
Scott Greene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Alabama
1 review
Reviewed October 30, 2012

We were there with my sister and her husband at the end of September through early October (6 nights). We could not have asked for more! The weather was perfect. The dining was exceptional. Our cabin full of history and just Wonderful! Paul headed up an outstanding staff who was always responsive to our needs.

Will return.

Room Tip: Ask for the original cabin
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawoodard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jenny Lake Lodge

Property: Jenny Lake Lodge
Address: N Jenny Lake Jct., Grand Teton National Park, WY 83013
Location: United States > Wyoming > Grand Teton National Park
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 13 Specialty Lodging in Grand Teton National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Jenny Lake Lodge 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
37 rustic log cabins located on park-service land that are both popular and expensive. ... more   less 
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Also Known As:
Jenny Lake Hotel Grand Teton National Park
Jenny Lake Lodge Grand Teton National Park, Wyoming

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