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“Reasonable price - average to poor quality”

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Furnace Creek Inn and Ranch Resort
Bloomington, Minnesota
Level Contributor
100 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Reasonable price - average to poor quality”
3 of 5 bubbles Reviewed March 7, 2011

There are few options for lodging in Death Valley. We stayed at Furnace Creek Ranch. After the Senior Discount, our rate was $128 per night...a bit on the high side but given that there are two options at Furnace Creek, the over $300 per night Furnace Creek Inn and the Ranch, that price looked very good.

The rooms were adequate, two queen beds and a balcony with two chairs. Furnace Creek Ranch is a complex of accommodations, two restaurants, a bar, general store and post office. It is a short walk from the hotel rooms to the restaurants. Be prepared for long waits in either of the restaurants at normal meal times. We ate breakfast after 9:00 and a second meal around 3:00 to avoid waiting. The food was good but the place seemed understaffed. After a long wait at the steakhouse, there were a number of available tables when we were seated. Apparently, they simply couldn't handle the volume.

This is not a place for nightlife. There is a bar there but that's it. The most exciting night time option is the ranger led hike in the Mesquite Dunes when the moon is full. The good thing about that is that the place was quiet and afforded a good night's sleep. The Ranch does have an 18 hole, par 70 golf course for those interested in spending time on the links.

There were housekeeping issues in our room. When we arrived, we found that there was a big glob of hair on the side of the bathtub. I called it to the attention of the housekeeping staff and when we returned from our day out it was gone. When I turned on the water to take a shower, hair came up from the drain. It was disgusting. We stayed six nights at the Ranch. After three nights, we put the "Save the Planet" card on our bed. According to the card, doing so would cause our linens to be changed. When we returned to the room at the end of the day, the card was put away but the linens had not been changed. Another day, we returned to our room to find that it had not been made up. I called the front desk and they sent someone to remedy the problem.

Overall, we were satisfied with the Ranch. It was certainly convenient. It was quiet and we slept well. We adjusted to the waits at the restaurants and we learned to live with the poor housekeeping.

  • Stayed March 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MN_Fernando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, General Manager at Furnace Creek Inn and Ranch Resort, responded to this review, March 11, 2011
Thank you for your candid feedback regarding the poor housekeeping issues. I apologize for any inconvenience you experienced during your stay, including our staff not changing your bed linens as requested. Housekeeping staff and inspectors are going through extensive re-training so we can prevent any reoccurrences of this nature. We remain committed to creating positive memorable guest experiences.

General Manager/Furnace Creek Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,350 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Michigan
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed February 25, 2011

The rooms are fine, our 800 building had new bathroom tile and the room was clean. With 3 kids this was the only option. The pool was large, warm and well kept and the 49er cafe was good. I could not find other options in death valley....the inn prices were $$$$. So stay here and spend your time seeing this one of a kind park.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichiganPartyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Guest Relations Manager at Furnace Creek Inn and Ranch Resort, responded to this review, March 4, 2011
Thanks for sharing your review of your family getaway to Furnace Creek. We're pleased to hear you had a comfortable and enjoyable stay. The outdoor pool is always a hit with families. Thank you for choosing to stay with us.

-Dianne R.
Guest Relations Manager/Furnace Creek Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed February 24, 2011

We had a great time at the Ranch. We were in the 700 block of rooms. Our room was clean and comfortable - the bed especially.

We very much enjoyed the grounds and our walk to and from the general store for coffee in the morning, the pool, 49er cafe and date grove in the evenings. We used the fridge for our breakfasts and packed our lunches, so we only ate dinner in the 49er cafe and it was fun and good. There was a long wait, but we didn't have any other expectation considering where we were (in the middle of the desert with only a few dinner options). We actually enjoyed our wait and sat in the rockers or at the fire pits - very nice atmosphere.

Loved being able to swim after dinner! And if we played tennis, we’d have appreciated the courts being open at night too.

Our expectations were high, but not unreasonable (repeat – you are in the middle of the desert and there aren’t a lot of services). Considering this, we were amazed at the high quality and value of our stay. I’m not sure how they do such a good job with everything!

Overall, Death Valley is a jewel and the Furnace Creek Ranch is the perfect place to begin and end each day of exploring.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjkoen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed February 21, 2011

We stayed at the ranch. We arrived at 5pm, noting the very late check in time of 4pm. We had two rooms adjacent to each other. One was still not ready. We heard that being said three times while we waited. But by the time check in was completed, and it took a long time due their inability to operate a computer, the room became ready.

The front desk was slow, unhelpful and did not volunteer any information unless asked. On check out we noted many guests being given a welcome pack which we were not privileged to receive.

The service in the restaurants and the shop are geared towards the many guests who arrive by bus. If you are not part of this group expect long waits... For a table, for a drink, for the food.

The rooms are okay, what you expect from the website. The children's playground is okay, the pool okay.

Do not bother with the horse drawn wagon rides. All you get is a very slow ride around the golf course.

Death Valley was however very impressive.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ausmale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed February 21, 2011

just returned from a 5 day/night stay at the Furnace Creek Ranch in Death Valley. Everything was just right. The rooms were very clean, very comfortable and the staff was very helpful. Of course, like everyone else has stated, the restaurants on site are overpriced but the food is good. The Ranch is very peaceful even when full. Death Valley is truly an amazing site to see. There is so much to explore, so many trails to hike and many wonderful sites to see. The Ranch is centrally located to everything and a gem in the middle of a desert.

Stayed February 2011, traveled as a couple
Helpful?
Thank justretired09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 13, 2011

We arrived, checked-in to a room that was clean and otherwise acceptable, only to receive a phone call about a family emergency requiring us to return home immediately. We were supposed to stay for three nights, and I was very pleased that the management worked with us regarding the sudden cancellation. I felt that we were not only treated fairly, but also very considerately. They'll definitely get my business when I return!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank comedor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Guest Relations Manager at Furnace Creek Inn and Ranch Resort, responded to this review, February 15, 2011
We're pleased that our managers successfully worked out a solution with you when you had an unexpected change in plans and needed to cancel your reservation. We look forward to welcoming you back to Furnace Creek!

-Dianne R.
Guest Relations Manager/Furnace Creek Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 12, 2011

We booked a cabin for two nights and got a 20% discount, so very pleased --until I stepped in the shower and saw a piece of dental floss hanging off the wall and live mold EVERYWHERE --on shower door, tiles, etc. Bathroom was filthy --clearly not cleaned in weeks. However, called the staff, nicely informed the manager, and he upgraded me to a king bed near the pool. Unfortunately, ALL the king beds are "adjoining rooms" so sound was horrific: heard the guy next door snoring, farting, burping, talking on his cell phone. Awful. To the hotel's credit, they moved me again and the last room was nice, slept well, and, based on management, gave it four stars.

HOWEVER, what is the deal with people playing tennis at 10:00 o'clock at night? Don't they have better things to do, like appreciate the stunning beauty of the natural surroundings? The tennis lights were SO BRIGHT --it really was an abomination. They should limit it to daytime tennis. There are PLENTY of ways to get exercise in Death Valley, eg, do what we did: take a 9-mile hike to a snow-covered peak; hike canyons, visit the wilderness. Death Valley itself is fantastic.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Mendobabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Operations Director at Furnace Creek Inn and Ranch Resort, responded to this review, February 15, 2011
Thank you for sharing your review. Please accept my apology for the condition of your cabin room. It is our goal to provide clean and comfortable rooms for our guests. I have contacted our rooms director and housekeeping department to revisit our inspection procedures and preventative maintenance procedures. I am pleased that the on-site managers were attentive and took quick action to resolve your concerns. We appreciate your comments regarding our sports court operating hours; we try to be sensitive to our guests’ expectations.

Operations Director / Furnace Creek Resort
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Additional Information about Furnace Creek Inn and Ranch Resort

Property: Furnace Creek Inn and Ranch Resort
Address: Highway 190, Death Valley National Park, CA 92328
Location: United States > California > Death Valley National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Death Valley National Park
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Furnace Creek Inn and Ranch Resort 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
Furnace Creek Resort, situated in a lush oasis surrounded by the vast and arid desert of Death Valley National Park, California is just 120 miles northwest of Las Vegas, Nevada and 275 miles northeast of Los Angeles, California. This property hosts two hotels - the historic, 4-diamond, 66 room Inn at Furnace Creek and the more family oriented 224 room Ranch at Furnace Creek. The Inn at Furnace Creek offers guests elegant accommodations in the heart of Death Valley. This 4-diamond resort has operated for more than 86 years, and still pampers every guest. The Ranch at Furnace Creek has been welcoming guests since 1933 and offers a casual, family-like setting - the perfect complement to the classic elegance of the Inn at Furnace Creek. ... more   less 
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Also Known As:
Furnace Creek Inn And Ranch Hotel Death Valley National Park
Furnace Creek Resort
Furnace Creek Hotel
Furnace Creek Ranch
Furnace Creek Inn Death Valley

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