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“Big disappointment”

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Furnace Creek Inn and Ranch Resort
CapelleaandenIjssel
Level Contributor
159 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Big disappointment”
Reviewed October 1, 2012

Looking foreward on staying in this hotel we checked in.
After bringing all the luggage to the room, there was a knock on the door. The girl from the reception who just had us checked in, asked if we could move again to another room.
There was something wrong with the ear conditioning? she said, though it was working perfectly. As we had been travelling for more than 14 hours coming up to death valley - great trip coming up - we were very tired and wanted to go for a swim.
We moved to the next building under protest. She would discuss this with the manager and get back to us to make it up to us....... Yet she did not. Checking out the next morning I confronted the lady at the check out. First she said that we had not been moved, then the manager was not on duty, so we didn't feel taken serious. This is a great way to give you guests the idea that their opinion does not matters.

Room Tip: There is another hotel nearby, go for it.
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  • Stayed August 2012, traveled with family
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Helpful?
6 Thank Anthony V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Manager at Furnace Creek Inn and Ranch Resort, responded to this review, October 3, 2012
Thank you for posting your comments to TripAdvisor. We monitor these comments because we care about the comfort of our guests and genuinely want to please you.

I was disappointed to read about your experience at Furnace Creek Inn. Relocating you to a different room sounded like it was a complete hassle and similar to situations we desperately try to avoid with guests. Please accept my sincere apologies for this inconvenience and know that we are working on ways to prevent a similar situation from happening in the future.

Again, I apologize for the issue you experienced. If you would like to discuss your situation in greater detail, and assist me with looking for ways to correct your experience, please don't hesitate to contact Furnace Creek Inn and ask for me.

Rich Jones
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,337 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Dublin, Ireland
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 1, 2012

We stayed in Furnace Creek Ranch for 2 nights and I have to say we were pleasantly surprised. Firstly, the location is just spectacular, I could not recommend a trip to Death Valley highly enough - it is just beautiful and should be on anyone's bucket list!! The hotel has free wifi, the rooms are spacious and clean and the Air Con is fabulous!!! The Ranch has a number of restaurants and really caters for everyone's needs. The staff were really friendly and helpful. By virtue of the location and the limited options for accommodation we were not quite sure what to expect.we had no issues with our stay! Well done to FCR!

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank Niamhie001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 30, 2012

My husband and I stayed at Furnace Creek Ranch for two nights on our way from Yosemite to Las Vegas. We were more than happy with our room which had queen size bed and very efficient and quiet air conditioning. The bathroom however, whilst nothing specific was wrong with it, it was rather aged in comparison to the rest of our room. Our room also had a mini fridge which was greatly appreciated and not seen in many other hotels during our 4 week stay in the USA.

We dined at the Corkscrew Saloon both nights, and contrary to other reviews, believed the price of the meals was reasonable given the remoteness of the Ranch, and the food portions more than sufficient.

Death Valley was a stunning place and we would definately visit and stay at Furnace Creek Ranch again if the opportunity arises.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank jenny_traveller76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 29, 2012

We loved our stay at furnace creek. The rooms are comfy and fit well with the ranch theme and the little rocking chairs on the balcony were a lovely addition, even though it was too hot to use them most of the time. The pool was fantastic, one of the nicest pools we've ever been in. The bars and shop are good, we loved the corkscrew saloon and thought it had a lovely atmosphere and the beer and food there were excellent. The wrangler food was nice but dinner was very expensive due the fact you cant go anywhere else in the desert. The time of year we stayed temperatures were still 45-50 degrees Celsius, so we found that even walking from our room to the bar we got very hot and we needed to pace ourselves alot. However it was a great experience, death valley is a beautiful place and we would consider coming again

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank hayla82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wallasey uk
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 28, 2012

death valley is amazing my partner found it too hot a bit overbearing.I was ok with the heat.The room was fine and there were roadrunners everywhere .Thought it was just a cartoon character lol .Nice bars shops and restaurants in a western theme setting enjoyed the stay 1 night travelling to vegas

  • Stayed May 2012, traveled as a couple
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Helpful?
Thank tonywest4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed September 25, 2012

well, we stayed at the Ranch because the upscale resort was supposed to be closed in summer (though we were surprised to see many cars parked in front of it) and the experience was really not good: noisy a/c, very old furniture but close to many awesome attractions (e.g. Zabriskie Point, Artist Drive, Badwater, Golden Canyon..). Staff was friendly.

  • Stayed August 2012, traveled as a couple
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Helpful?
Thank Losfortunatos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 25, 2012

We were traveling from Yosemite to Las Vegas and stopped for one night in Death Valley, at the Ranch in June 2012. From the reviews, I thought it would be just OK, and actually I was positively surprised. We are a family of 6 (with a young child), and we usually have to take 2 rooms, but for once, we cheated and booked only 1 room with a roll-away. We were obviously a little packed, but didn't bother. A great plus is the swimming pool. When the T° rises to 114 during the day, a dip in the pool feels really good. Even if the water is warm!
The location is also great, as most of the places you want to see on a short trip through Death Valley are not far from the Furnace. The room was air-conditioned, so it didn't feel too hot.
We'll be back!

  • Stayed June 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 41Peterpan41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Furnace Creek Inn and Ranch Resort

Property: Furnace Creek Inn and Ranch Resort
Address: Highway 190, Death Valley National Park, CA 92328
Location: United States > California > Death Valley National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Death Valley National Park
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Furnace Creek Inn and Ranch Resort 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
Furnace Creek Resort, situated in a lush oasis surrounded by the vast and arid desert of Death Valley National Park, California is just 120 miles northwest of Las Vegas, Nevada and 275 miles northeast of Los Angeles, California. This property hosts two hotels - the historic, 4-diamond, 66 room Inn at Furnace Creek and the more family oriented 224 room Ranch at Furnace Creek. The Inn at Furnace Creek offers guests elegant accommodations in the heart of Death Valley. This 4-diamond resort has operated for more than 86 years, and still pampers every guest. The Ranch at Furnace Creek has been welcoming guests since 1933 and offers a casual, family-like setting - the perfect complement to the classic elegance of the Inn at Furnace Creek. ... more   less 
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Also Known As:
Furnace Creek Inn And Ranch Hotel Death Valley National Park
Furnace Creek Resort
Furnace Creek Hotel
Furnace Creek Ranch
Furnace Creek Inn Death Valley

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