The rooms are very dated and looked not maintained.
When we checked in we wanted to pay separate, but were told only one card is accepted and the whole stay needs to be charged at once.
We stayed at the cottage, which looks on the pictures cute and perfect for a family or 2 couples.
They allow pets - which is great.
However, the toilet was loose, there were holes in the walls and ceiling, the carpet spotty, air condition crusty, everything looked very dated.
We felt not comfortable and it looked not worth the money (USD 170 plus Tax a night)
We asked if we could check out a day early (staying 1 night instead of 2), but the manager of the hotel side was not cooperative.
He was telling us that they just made it through the year as the oil prices ate all up and they are taking one room at the time to renovate. - Good to know - Really
When we brought up our "complaints" he gave more excuses and tried to tell us how hard his life is in the National Park. He interrupted me many times and offered to contest the charge.
Really? A suggestion - be nice to your guests - unhappy guests will not send others - and mind you my friend and I are both in the travel business...
I understand if you just took over a business and are taking one room at a time to upgrade, but it was not worth the money.
We stayed both nights and it was clean. His wife really does do a good job circumstances allowing. The area is nice after all.
Tips to save money - do not let the air condition run on 68 degrees all day
Make sure the fridge is not on the highest level.
Ask kindly if the guests could be mindful with the lights.
Tell them the water is potable
You can shut off the generator after 10 or 11 pm
You can buy really good bedding, blankets, duvet covers, pictures at Ross.
In a National Park - styrophome cups, plates and "silverware" is a shame (as anywhere else in the world)
However - we REALLY enjoyed the restaurant. While breakfast circumstantial was ok - dinner and the beer selections was outstanding.
The server was nice and the manager was super nice - he LOVED our dog.
It looked like he was the brother of the hotel manager (3 brothers a uncle and a father seem to run the place) - he was the complete opposite of his brother.
Tip to the manager of the hotel part - when you are tired and see the guests are too - and mind you the guest/client is always right - that's how it works in the service industry - just agree to the complaints and offer to come by in the morning when everybody is rested and see if you can make amendments needed.
If you would not have interrupted us, maybe being courteous and understanding one never knows.
But you are in the service industry on your choice - act like it
- Official Description (provided by the hotel):
- Panamint Springs is a small western-style resort seated in the beautiful Panamint Valley in Death Valley National Park. Marvelous views of distant sand dunes and the soaring 11,000' Panamint Mountains complete the setting for leisure dining and relaxation. Panamint Springs offers 14 motel rooms & 1 cottage, restaurant, campgrounds, RV park, gas station, and mini-mart. Our motel rooms are very basic, but clean. Our rooms are cooled with an evaporative cooling system. Some units offer their own A/C window unit in addition to this. We are pet friendly, however additional fees apply. If you are planning on doing some exploring, you'll find that Panamint Springs makes a great base camp for neighboring ghost towns, abandoned mines, and even desert waterfalls. Great for 4-wheel drive exploring, hiking, biking, or just relaxing! ... more less
- Reservation Options:
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- Also Known As:
- Panamint Springs Hotel Death Valley National Park
- Hotel Panamint Springs