My wife and I had picked this hotel for a one night stay on the 7th June, as it was the right distance on our drive from Pahrump to Lee Vining to split the journey up nicely. We made the booking in advance, and after a lot of research.
I would like to say that I realise the facilities are offered in an inhospitable part of the world, and in difficult circumstances, and I thought about that before writing this review. Before I wrote this review I had emailed the hotel manager with my complaints, to give her a fair chance to reply. She has neither acknowledged my mail, nor replied, so her lack of courtesy further adds to my disatisfaction with this hotel.
My comments really centre around the lack of quality in the accomodation provided, the cost and the terrible food offered in the restaurant. When we checked in the gentleman who checked us in suggested that we should upgrade the room to one with air conditioning, as it would be needed. It cost us another $20 approximately, but we did it. When we got into the room we couldn't believe the state of it. We were in number 10. The front door doesn't shut or lock properly. It was dirty, the bedding smelt musty, the toilet was dirty and the walls are so thin you can hear everything from the room next door.
The room was boiling hot, understandably, so we put the air conditioner on. This unit is absolutely filthy, and the noise it made was so terrible that it made it impossible to sleep. We had to have it on just to make the room temperature bearable, I don't know what it would have been like if we had not taken the upgrade. I went to reception after an hour or so to complain, but was advised that there was no other room available, so we had to put up with. After unpacking we went to the 'restaurant', and the choice and quality of the food is very poor and limited. We had to have something to eat, so we did.
As the evening got dark it is true that the night sky view is fantastic and we really enjoyed that. However we had a terrible night, with virtually no sleep. The shower in the morning kept going cold and when we came to buy a few bits for our onward journey there was virtually nothing in the shop. As I have said I realise the conditions are difficult, but the price charged is extortionate for the terrible quality of accomodation offered. There is no excuse for a dirty room, with insufficient facilities and even the most basic level of equipment. The lack of courtesy in dealing with my email demonstrates the terrible attitude to customer service. We had also considered staying at Stovepipe Wells, but that wasn't quite as far on as we wanted to get to. I wish we had stayed there.
I would not recommend this hotel to anyone, either stop short of there at Stovepipe Wells, or plan to carry on past it and drive further to a better hotel. Overall a terrible experience
- Official Description (provided by the hotel):
- Panamint Springs is a small western-style resort seated in the beautiful Panamint Valley in Death Valley National Park. Marvelous views of distant sand dunes and the soaring 11,000' Panamint Mountains complete the setting for leisure dining and relaxation. Panamint Springs offers 14 motel rooms & 1 cottage, restaurant, campgrounds, RV park, gas station, and mini-mart. Our motel rooms are very basic, but clean. Our rooms are cooled with an evaporative cooling system. Some units offer their own A/C window unit in addition to this. We are pet friendly, however additional fees apply. If you are planning on doing some exploring, you'll find that Panamint Springs makes a great base camp for neighboring ghost towns, abandoned mines, and even desert waterfalls. Great for 4-wheel drive exploring, hiking, biking, or just relaxing! ... more less
- Also Known As:
- Panamint Springs Hotel Death Valley National Park
- Hotel Panamint Springs