My little sister got married here at the hotel on Sunday 28th and yes, things can and do go wrong with arrangements (like forgetting a room for the brides parents - which had been booked over a year before!)
However, this disaster could have been "saved" had hotel staff done more to "put a smile back on my parents face" as we asked, Instead they made token gestures and merely didnt charge for the room that they were due to be in and for our room, (as we swaped with them to give them the garden room they were expecting). that I expected as a given, when the brides mother was reduced to tears. I genuinely believe you can turn round a "mistake" by your response to and this hotel sadly really didnt seem to care. Evertime I saw the managers he ran away from me and promised he would come and talk to me in 5 mins (after he had done this or that) and yet he never did, not once......this level of service is poor for a hotel whose main business is weddings. My recommendation is find another hotel!
- Official Description (provided by the hotel):
- Luxurious Spa Resort - 20 minutes from Liverpool and Chester. Free high speed Wifi throughout the hotel, including all bedrooms, Smart TV's now in every bedroom offering a huge selection of channels and interactive services including Sky Sports 1,2 & 3, free car parking. Nestled in the Wirral Countryside and conveniently located for Manchester, Merseyside & North Wales. Our luxurious four star hotel offers state of the art conference facilities for up to 650 delegates & event management along with one of the finest Spas in the North West, offering an amazing array of spa treatments and spa packages to suit everyone, both Holistic and Clinical treatments. 20 metre pool, outdoor Hydro Spa Pools, Gym, Sauna, Steam Room, Tranquility Suite and New Rasul Room, makeup styling Suite and additional dual treatment room. Plus Golf Breaks playing at Heswall Golf Club one of the finest courses in the region. Delighted to be Headquarter hotel to the R&A Open Golf Championship 2014. ... more less
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- Also Known As:
- Thornton Hall Hotel And Spa
- Thornton Hall Hotel Thornton Hough
- Hotel Thornton Hall
- Thornton Hall Hotel & Spa Thornton Hough, Wirral