My Mum gave my husband and I a night away at Ballathie as part of our Christmas via a 5pm deal. We arrived and had to wait a while to check in as the receptionist was on the phone dealing with a booking enquiry, which was fair enough. We were then directed to our room, which was absolutely gorgeous! I even commented to my husband that this was an amazing room considering it was a website offer.
We had dinner in the hotel which, although very tasty and well presented, was a bit hard to swallow at £100 for dinner, one glass of wine and one pint of lager.
We knew we would have the balance of £100 to pay on check out the next day. However, what we were not expecting was to be charged £50 for the room upgrade we had apparently requested when booking our night away!! I can assure you, we did not ask for a room upgrade, but of course that did explain our surprise at the room! After some `negotiation` they agreed to remove the £ 50 charge.
I do not mind paying for quality, but I highly object to an attempted rip off and then to be told it was because we asked for it! At no point during check in was it confirmed that we were in an upgraded room, not sure why they thought we would just stay quiet and pay the charge.
Would not stay or eat here again.
I would like to confirm that my score for service purely relates to our experience at checkout. All the restaurant staff were fantastic and could not be faulted.
- Official Description (provided by the hotel):
- Ballathie Country House Hotel is a 4 star Country House Hotel located on the banks of the River Tay in Perthshire, Scotland. We have an award winning 2 Rosette restaurant in which we provide a tranquil setting to enjoy the wonderful food that our kitchen brigade create with locally sourced produce. Awarded Best Rural Restaurant of the Year at the 2010 Hotel of the Year Awards and Country Weddings Award at the 2011 Hotel of the Year Awards. ... more less
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- Also Known As:
- Ballathie Hotel Perth
- Ballathie House Hotel Stanley, Scotland