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“Poor service and high prices as a pub”
Review of Unicorn Inn

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Unicorn Inn
Ranked #3 of 5 Deddington B&B and Inns
Oxford, United Kingdom
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Poor service and high prices as a pub”
Reviewed November 1, 2012

Still no full time landlord , current male rather rude, empty bar and radio one blaring in the background. I have eaten here when other staff are serving and the atmosphere and service were much better, you begin to wonder what the brewery is thinking if when they put relief managers in who seem to want the other staff to do all the work. The next time I am in the area I will go somewhere else.

  • Stayed November 2012, traveled solo
    • Value
    • Service
Helpful?
1 Thank HappyCamper36953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed September 12, 2012

After reading some reviews on this site I was a bit insecure. But after our stay we have to quash them. Under new management and a new chef who clearly knows how to cook fine food. Ok menu usually pub food but specials were fantastic a seafood rissotto which would more than match any foody place in the uk and a breakfast which was fantastic. As ffor the room nice cosy andfull off caracter not a built up holiday inn same room every time place but just like a cottage feel. And as they both charge the same this wins hand down. Free parking shop close by so ideal stay thank u and your staff.

  • Stayed September 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimbo123f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 30, 2012

Once again The Unicorn is left without a landlord. One charming young man left behind the bar to manage both food and drinks on an evening when the garden was full with customers . Such a shame as could be a really nice pace.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyCamper36953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 27, 2012 via mobile

From a warm welcome to a fond farewell this was a perfect stay. Karen the new landlady is a delight, she really did everything she could to makes us feel welcome in her establishment. We ate in the restaurant on both nights, the food was of considerably higher standard than any gastro pub I have ever eaten in before. The pricing was exceptional for the quality of the food, eating in the restaurant is a must.

The music that was played in the bar really made me relax and feel like I was enjoying my drink in a friends living room rather than sitting in a pub full of strangers. A wonderful experience all round, we will definetly stay again! Well done to the team at the Unicorn inn!! 5 stars!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert-Lewis1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerefordFoodie, Owner at Unicorn Inn, responded to this review, June 17, 2012
Thank you for your kind and generous comments. It is so much more meaningful when a good review is posted - because this is a real reflection of what happens on a daily basis.

I have spent the last 4 months developing the business and I have had a wonderful experience doing it. I have met some great people - both locals and visitors and I have made many good friends. You know who you all are!

During my time there I wanted to provide a high quality food offering - and I did - achieving a 5 star rating from Cherwell Council, That in itself proves just how much I and my team cared about what we were doing.

As a small business starting up in a Recession there are many obstacles in the way - high energy costs, high wages, NIC contributions, low profit margins, high operating costs, and the biggest problem of all - 20% VAT .But, I have always been something of an optimist.

Our Village pubs are fast disppearing and unless things change they will soon be a thing of the past. Not many will work the long hours or have the integrity and professional dedication to ensure that the food hygiene standards are met or exceeded.. I have genuine admiration for all those involved in small hospitality businesses because my 4 months at The Unicorn have been an education in just how much effort , care and integrity was required to make it all happen.

I would like to thank all those wonderful customers who came and enjoyed what I and my young team had to offer. It was a pleasure and a priviledge to have met and shared many happy times with you.

Not all bad reviews are deserved or justified - they are sometimes posted by casual whingers who just have no concept of the damage they can cause, For every bad review there may be a hundred happy and satisfied customers who have no reason at all to turn to Tripadvisor to comment.

Thanks for all the great reviews -but more importantly thanks for coming and being part of what I was trying to achieve - you made it all worthwhile!

Let's get through this recession and get back to making our village pubs the great community focal points they should be. This will only happen when they can become economically viable once again.

Sadly I just didn't have enough customs to make it work at this time.

The Unicorn will continue - and I wish it well. Deddington is a great place and I thoroughly enjoyed my time there.

Good Luck and Best Wishes to you all
Karen



Karen Baines










I




,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 20, 2012

I was close to Oxford when I was called by a colleague who suggesed we meet part way. The most obvious place was Deddington as that was near to both of us. So we decided would meet at this pub - oh why !!

The village is lovely and super people passed us by, but entering into the Unicorn (painted in a very morbid Grey for some reason) we understood.

There was some faint music, but very little else. We were, to be honest, ignored by the staff and one person who can only have been the owner for quite some time - I would add that there were only about 9 other people in the bar and they all had drinks.

To say we felt un-welcome is beside the point. I have before writing this review, read those posted previously. In every review there seems to be a valid reason for the Customer being unhappy and that does not apparently have anything to do with the management - well i would strongly advise they look in a ruddy great mirror !?

After a far less than good start to our evening, and I fine meal at a pub that only sold pies, we ended our evening in the market square in the red lion where we seemed to meet all the locals who would not frequent the Unicorn. Rather strange as the Unicorn is a super buillding with a garden yet the locals avoided it - there is the reason why !
Lack of welcome

distinct lack of service

very overpriced food for pub food - not that we ate but expensive because we didnt get that far !
expensive beer !

one other pub in deddington was selling the same bitter for 70 pence a pint less - why ? !

great village/town - avoid this place unless there is a significant change or you are not all discenring and have money to burn

Room Tip: Totally out of their depth = and I have been very polite for the service i received. When in a ma...
See more room tips
  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank baldricksvalet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Deddington hotels

devon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 17, 2012

I have been visiting this delightful pub for the last ten years with my family. Are most recent visit was a real shame as the property has been taken over by new management whom, have not got a clue. The food offering was abysmal as was the customer service. There was always a warm welcome but our experience this time was decidedly frosty.

How can an award winning pub & restaurant go down hill so quickly? What a crying shame!!

Will not be returning in a hurry

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank rgfDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerefordFoodie, Owner at Unicorn Inn, responded to this review, May 22, 2012
A surprising review as all the guests that stayed in May so far have been an absolute delight to serve After redecorating upstairs we have had nothing but compliments on the comfort, character and cleanliness of the rooms. Everyone I spoke to said they would stay with us again. Indeed we have just been awarded 5 stars for cleanliness after a surprise inspection by Cherwell Council.

I'm always amazed that if these complaints are genuine why are they not brought to our attention at the time?

The reviewer might like to know that when he stayed here last year under the previous Owner's Regime - the rooms andespecially the kitchen were far from award-winning as they had only 1 star for cleanliness from the Environmental Health Officer. The photographs of mould and neglect on this page are from that era. Not mine.

We take great pride in what we do here and our customers appreciate it .We will always try to correct any errors - we want our customers to come back and bring their friends.

However, don't expect Michelin style service - just very good food at reasonable prices, and always carefully prepared by hardworking honest people.


Our homemade Burger with cheese and chorizo is a real winner as are our regular specials. We are currently serving a South African Potjie Stew of Springbok and Kudu meat which has been a big hit .

On 7th June we are having a French Bistro Night- three courses for £25 with live Gypsy Jazz music - call us and book a table - we would love to see you : 01869 338838
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Ireland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 16, 2012

We stayed at this Inn for one night and I found the place to be full of Character. The owner was there to meet us and was very friendly. Room was great and quiet and overlooked the square. Breakfast was not too large which in my opinion is a good thing. Would definately stay here again

Nick

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerefordFoodie, Owner at Unicorn Inn, responded to this review, April 21, 2012
Many thanks for the good review. It is a real pleasure to hear that our guests have enjoyed their visit and have taken time to post a review for us. The photos on this page are from last year - before I took over the business. We have spent £51 000 on repairs and refurbishments since !st February and the Unicorn is a very different place now. It is a great shame that these old photographs remain - they are impossible to remove and cause so much unnecessary damage to this new business.
The Unicorn is a really friendly place with helpful staff and young enthusiastic chefs creating exciting new dishes full of flavour. We have Tapas as starters - calamari, koftas, whitebait,delicious sticky ribs, olives, hummus, chilli chicken wings - all great for sharing with friends and family.
On 8th May we have a South African Food Night - £20 for three courses. The villagers are really looking forward to- trying out Tempura Crocodile, Springbok Potjie and Bobotie to mention just few of the dishes. We are always trying to make a visit to the Unicorn special so that our guests return.
We are friendly and unpretentious - so are the locals. Deddington is a warm and friendlyvillage and The Unicorn is a relaxed and comfortableplace to meet. Come and try it for yourselves - we would love to welcome you. Karen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Unicorn Inn

Property: Unicorn Inn
Address: The Unicorn Market Place, Deddington, Banbury OX15 0SE, England
Location: United Kingdom > England > Oxfordshire > Banbury > Deddington
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #3 of 5 B&Bs / Inns in Deddington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Unicorn Inn 3*
Number of rooms: 6
Official Description (provided by the hotel):
Welcome to the newly refurbished Unicorn Inn in Deddington. The Unicorn is a stunning 17th century country inn oozing with character that has an incredibly diverse offering. Not only does the Unicorn have a charming bar area and snug both complete with open fire places, it also has a contemporary restaurant, large garden, function room, relaxing coffee area and six mythical bedrooms. Johnny Parke (head chef and co proprietor) has assembled an exciting menu combining the best of traditional English and European cuisine with modern cooking techniques. All the food is locally sourced where possible and everything prepared onsite. Chris Brewster (manager and co proprietor) prides himself on his well-kept cellar. Providing great quality traditional ales and bespoke international lagers. The wine list has been assembled to cater for those who like the odd glass in the evening and for those foodies who like to match wine with their favorite dish. The Unicorn aspires to bounce back at the heart of the local community and be a warm and welcoming public house catering for families, couples and corporate trade alike. Chris, Johnny and the team look forward to welcoming you here at the Unicorn soon. Within easy distance of historic England's Oxford, Stratford-upon-Avon and Warwick as well as the Cotswolds, Bicester Village and Silverstone. Advanced bookings are recommended. ... more   less 
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Also Known As:
Unicorn Hotel Deddington
Unicorn Inn Deddington, Oxfordshire

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