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All reviews takashimaya department store train station kansai airport the executive lounge namba parks excellent location convenient location direct access nespresso machine pillow menu top floor shopping mall hotel lobby within walking distance namba area perfect hotel buffet breakfast
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Reviewed 4 weeks ago

Price on the very high bracket especially for Friday & Saturday. Excellent location. Easy access to sight seeing places, shopping, restaurant & connection to airport. Food varieties for breakfast were very good.

Date of stay: April 2019
Trip type: Traveled as a couple
Review collected in partnership with swissotel.com
Thank DanielS22266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Osaka_Mgt, Director of Quality at Swissotel Nankai Osaka, responded to this reviewResponded 4 weeks ago

Dear DanielS22266,

Thank you very much for taking the time to share your experience with us and I am glad to read that you have a great impression on the hotel location and the breakfast. As for the room rate, may we kindly recommend to contact our reservation the next time you would like to reserve a room. Pricing levels are indeed based on the season as well as the supply and demand (Osaka has been facing a tight hotel supply), nevertheless we will ensure that you can get the best possible offer. It is our endeavor at all times to deliver the highest level of satisfaction to our guests so we value a lot your feedback and we would be glad to welcome you to the hotel again whenever your travel brings you back to Osaka!

Kind Regards,

Christophe Arts
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Junior Suite room is perfect for family with kids. However, the Executive Twin room where it said can occupied by 3 adults & 1 kid is way too small and they stay uncomfortably. Inaccurate information.

Date of stay: April 2019
Trip type: Traveled with family
Review collected in partnership with swissotel.com
Thank Pioneer46484621065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Osaka_Mgt, Director of Quality at Swissotel Nankai Osaka, responded to this reviewResponded 4 weeks ago

Dear Pioneer46484621065,

Thank you very much for taking the time to share your experience with us and I am glad to read that you have a great impression on the Junior Suite room. On the other hand, we regret to read that your room was not properly arranged upon your arrival due to an internal miscommunication and we would like to sincerely apologize for the disappointment. Your comments have been immediately shared to the related teams and may we suggest that the next time you would like to reserve a room with us, please contact us directly. We offer different sizes, layout, design and bed configurations within the same room category and we will recommend the ones the most adapted for a family stay since it can be confusing sometimes to know which rooms to book especially when there are more than 3 guests per room. We have few rooms (i.e. connecting room) perfect for family but there are very popular, therefore our reservation team members will be happy to assist your reservation personally.

We always look forward receiving satisfaction surveys from our guests as this telling us exactly what we need to improve and we would hope to have another opportunity of welcoming you back.

Kind Regards,

Christophe Arts
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

It was my first time visiting Osaka. I was really torn between other highly rated hotels near Umeda station or Swissotel right off Namba station. I am so glad I picked Swissotel. The location is excellent. Right off the JR train (easy to/from the airport or day trip) and the subway. Also within walking distance to EVERYTHING. It's perfect.

The hotel itself and the amenities are also excellent. We were lucky to get an upgrade to a suite, which is spacious... and therefore I cannot speak for some travelers' complaints about small rooms. The executive lounge offers all day snacks and refreshments, which we greatly appreciated after walking around all day. Everything is clean and neat. The staff is courteous and helpful. We were very happy with our stay.

I highly recommend this hotel.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank tb0ntb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2019

Wonderful stay at the hotel for 3 nights, high floor, nice room with great view of Osaka city. Friendly and helpful staff at the concierge who to direct us how to walk. Good location, direct train from airport to hotel, and the famous walking streets of Osaka are just downstair of the hotel. Will definitely stay at this hotel again.

Date of stay: March 2019
Trip type: Traveled as a couple
Review collected in partnership with swissotel.com
Thank Sunshine19782645024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2019

Wonderful Hotel to stay in Japan. The location is perfect, hotel with malls, near the subways and rapi;t station going to/from Kansai Airport, near Dotonburi. The hotel is awesome, the staff, the hotel, the rooms etc.

Date of stay: April 2019
Trip type: Traveled as a couple
Review collected in partnership with swissotel.com
Thank JosephAaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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