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5 - 10 of 356 reviews
Reviewed July 7, 2019

I'm 1.75m, not tall at all and yet the toilet seat with bidet was way too small for me to use properly, tried sitting further back but no use, did not help at all. Though convenient as the hotel is only a 5min walk from the station, coming back at night can be a hassle with the large number of aggressive restaurants and bar touts smoking along the entire way from the station to the hotel. As you approach the hotel, they are a few more girls from the massage parlours and bars facing the hotel, soliciting for business. Generally not a nice area to be staying in. Because the hotel allows smoking in some rooms, you do get a stale smoking smell on the non smoking floors and rooms. Not enough is being done to remove the smoking smell.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Jona_Seah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Destination739129, フロント オフィス マネージャー at Sotetsu Fresa Inn Tokyo Kamata, responded to this reviewResponded December 31, 2019

We are sorry for the late answer to your feedback.
Thank you very much for having stayed at our hotel this time.
Also, thank you again for having posted a review despite being busy.
Just as you said, there is also a Red light district here.
So It's little bit noisy and the atmosphere is not good in the night.
I'm sorry to hear that you felt uncomfartable around here.
And we are also so sorry to hear the inconvenience for what you have experienced with the room.
There is an air purifier in a room. So we could have suggested to use it to get you clean air.
We would appreciate if you allow us another opportunity to make it right.

Sotetsu Fresa Inn Tokyo Kamata: Front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2019

The hotel is a typical Japanese business hotel in the heart of the Kamata business and entertainment district just a minute walk from the JR Kamata. Good for business and budget travelers. It has a very good Italian restaurant (not belonging to the hotel itself) service good food and wide selection of wines. Rooms are Japanese size ans bathrooms are small but good enough for single traveler or not demanding pair.

Room tip: Take a corner room that is bigger than other.
Date of stay: March 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 756jerzy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Destination739129, フロント オフィス マネージャー at Sotetsu Fresa Inn Tokyo Kamata, responded to this reviewResponded January 2, 2020

we are sorry for the late answer to your feedback.
Thank you very much for having stayed at our hotel.
We are glad to hear that you have enjoyed staying with us.
It is our pleasure to realize that you were satisfied with a restaurant in our hotel.
We are sorry to hear that you felt the room was too small.
We also offer some other types of rooms and could have suggested upgrade upon your request.
We hope to have an opportunity to welcome you back on your future travel to Tokyo.

Sotetsu Fresa Inn Tokyo Kamata: Front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2019

Every time I come to stay in Kamata, I don't seem to get the luck of staying here.
Finally got the chance to stay here. It looked and the way it has been reviewed by others was pretty much bang on. Thank you, to all the other people that has reviewed this place.

The staff here are friendly, courteous, and very helpful. Their knowledge of the English language was pretty good.
The hotel is literally a five minute walk away from Kamata station. It is a very nice hotel, with a nice Italian restaurant, at an affordable price to stay.
I had the smoking room. People have complained about the smell in the halls and their rooms, and I can fully understand, what people are talking about. But I did not experience that, while I was here. I usually crack open the window a bit, when I have a cigarette in my room anyways. There is also a bottle of spray to help deodorize your room to help cut down on the smell.

The layout of the room was nice and enough room for my bags and clothes to hang.
The bathroom is a standard size for Japan standards and it worked fine for me. The shower has an adjustable handle for height. It didn't go high enough for me, but it went up high enough, so it wasn't an inconvenience. I stand at 6'-2" (188cm) and there was enough ceiling space for me to stand.
The bed was comfortable and the room has all the amenities that you need, for your stay. You can also get a few items from the lobby. Different bath gels, skin creams, tea, coffee, to take up to your room. The cleaning staff do a good job on making sure your room is ready, after you get back from your day trekking around Japan.

There is a neat arcade/ bowling alley/ batting cages, across the street from the hotel.
Also in the area are a lot of food place, bars, pubs to enjoy some food and drink at a reasonable price. You may find at night, that ladies will walk up to you and ask if you would like a massage. They are not in front of the hotel but just down the street. You just politely decline and they will leave you alone. If you're in a group or as a couple, they will not ask. This is not a problem to be honest but just letting you know. The area is very safe.

Checkout time is for 10am and you can pay $20 dollars extra, to check out for 11am.
To me it was worth it. Give you more time to sleep and get things ready, before you have to leave. The staff, at the front desk, was even nice enough, to hold onto my bags, at no cost, so I can get some errands done, before I had to depart to the airport.

I stayed here for over a week and I really enjoyed my stay here.
I would like to stay here again, if I get the opportunity to do so.

Date of stay: December 2018
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
Thank dutchiedonuts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Destination739129, フロント at Sotetsu Fresa Inn Tokyo Kamata, responded to this reviewResponded March 28, 2019

Thank you for staying And Word of mouth to Sotetsu Fresa Inn To-kyo Kamata .

It seemed like I was satisfied staying on our hotel The state. So , I'm happy .
And , Thank you for your many compliments.

late check-out is per hour ¥1000 yen . Always , you can also late check-out
Always , you can modifaction to late check-out .
It is posible longest 14 am .

We can your luggage keep but that day only .
If you there reservation in 7 days , we can keep your luggage max 7 days .

I hope you will be come to the our hotel agein .

Sotetsu Fresa Inn To-kyo Kamata / Front desk : Oosawa

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Reviewed March 9, 2019 via mobile

It’s nicely located. Couple of minutes walk to mall. Restaurants surrounded. Train station near. Coffee shops. 7/11 across. Our room was very small but clean. They provide pajamas to wear & slippers to use in the room.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Janjust16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Destination739129, フロント オフィス マネージャー at Sotetsu Fresa Inn Tokyo Kamata, responded to this reviewResponded January 2, 2020

we are sorry for the late answer to your feedback.
Thank you very much for having stayed at our hotel.
We are glad to hear that you have enjoyed staying with us.
It is our pleasure to realize that you were satisfied with amenities and our location.
We will continue our effort to provide the best service for our guests.
We are very much looking forward to welcoming you again.

Sotetsu Fresa Inn Tokyo Kamata: Front desk

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Reviewed January 7, 2019

Stayed at Sotetsu Fresa Inn Kamata for more than a week. Liked it because of its location, it's 5 minutes walk to JR Kamata Station and Granduo Shopping Center. There were a lot of eateries, cafes, convenient stores near the hotel. My room was made and it was clean and comfortable. Staff nice, helpful and efficient. Recommended.

Date of stay: December 2018
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Quack H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Destination739129, Front desk at Sotetsu Fresa Inn Tokyo Kamata, responded to this reviewResponded January 9, 2019

Thank you very much for stayed our hotel was.
I happy you was all satisfaction .

The location of the hotel is convenient as you say.
In addition, thank you very much for praising the quality of the rooms and staff.

We will continue to make every effort to satisfy you.

I will be waiting for you again.

Sotetsu Fresa Inn To-kyo Kamata.

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