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12 - 17 of 310 reviews
Reviewed May 11, 2019 via mobile

You will have to use JR pass so that will make life easier to get to the hotel from the busy part of Ueno

As the weather was still good so not so difficult to walk to the hotel but as we got little one was a bit torture for him

Room is spacious and enough for us and luggage - bigger than the standard size in Tokyo

Bathroom size is standard and great toiletries as you usually found in Japanese hotels —- this 3-star got better in 5-star in bangkok

Clean and attentive housekeeping

Speaking English staff available

As mentioned so difficult find something to eat at night... but location is very peaceful not so busy as on the other side

Date of stay: March 2019
Trip type: Traveled with family
1  Thank PriorFam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adventurer806162, 支配人 at Ueno Hotel, responded to this reviewResponded May 26, 2019

Thank you for stayed UenoHotel.
We are appreciate for your feedback!
We are looking forward to see you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019

We stayed here for five nights in April. The place is clean and the rooms are Japanese sized. Bathroom was a fair size about half the size of the room. Shower was good and bed comfortable. Our room was part outside (no roof covering from the main door), so you do get daylight come into your room as the curtain isn't a blackout one. Reception was helpful with the queries we had. The area around the hotel, there isn't much there except a convenient shop over the road, so you'll need to walk at least 15-20 mins walk to where there is an array of restaurants. Ueno station is about 5 minutes walk.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank JTspurs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adventurer806162, マネージャー at Ueno Hotel, responded to this reviewResponded May 26, 2019

Thank you for stayed UenoHotel.
We are appreciate for your feedback!
We are looking forward to see you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019

Practical location near Ueno station. Busy hotel that feels cramped and hectic. Staff friendly but stressed. Room clean and fine but the corridors are horrible (cold, noisy, dirty due to the open design - feels like a car park). Breakfast cramped on a few tables in the lobby area with people coming and going.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sab J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
予約担当者 上野ホテル, 支配人 at Ueno Hotel, responded to this reviewResponded March 24, 2020

Thanks for staying with us. We appreciate your feedback!

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Reviewed March 28, 2019

Told the hotel staff that we wanted to stay as a family of 3 in the room but as their hotel do not have any triple room and I told them we do not mind squeezing in one room but they strongly refused our request. I have traveled around the world and this is the first time i encountered this. After arguing more than half an hour and telling them that I need to take care of my daughter who is sick then they relented but they still want to charge me 6000 yen per day for 4 nights stay. So money minded! I will definitely NOT be returning to this hotel again. HORRIBLE EXPERIENCE. Please avoid this place and go and stay at other hotels.

Date of stay: March 2019
1  Thank Yew Mun L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
予約担当者 上野ホテル, 支配人 at Ueno Hotel, responded to this reviewResponded March 24, 2020

Thanks for staying with us. We appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2019

We needed a bed for a night in Tokyo on the last night of our trip and this place was just what was needed. Very small room, which didn't matter at all since we weren't unpacking much. Clean, well laid out, comfortable bed and a tasty, well priced breakfast. Bathroom was good and staff were friendly, no problems with leaving bags there till the evening while we did a cycle tour. Walking distance to Ueno and Kensei Ueno stations, which meant we were able to come in on the Shinkansen and catch the Skyline to Narita.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Jonathan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adventurer806162, マネージャー at Ueno Hotel, responded to this reviewResponded May 26, 2019

Thank you for stayed UenoHotel.
We are appreciate for your feedback!
We are looking forward to see you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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