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CHEERBEARBEAR
HONG KONG

Excellent hotel with no complaint at all

5.0 of 5 bubblesReviewed Jul 13, 2019
Stayed this hotel for many times but stll performing excellent.

Although we were early check in, they kept our baggages and even put them inside our room when we went back to hotel after the dinner. I did stay at one four star hotel in Shinjuku as well but we had to take our baggages to our room by ourselves.

I was glad I stayed at Tokyu Stay this time because of the unstable weather during my 9 days trip in Tokyo. It was hot or rainy on different dates as we had to wash our clothes everyday. The washing machine inside the room was very useful.

No negative comment on this hotel at all.

I will stay there again for sure if I go to Tokyo.

Finally, the free hot coffee at lobby was nice.
Date of stay: June 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed July 7, 2019

As other reviewers have said, this is a practical and convenient hotel very close to Shinjuku's main station. My daughter and I slept comfortably even though we had only one bed (double room). The bathroom was surprisingly big for the size of the room - shower was great.
Check in was easy, check out even easier. They provided umbrellas as it was raining a lot. Toiletries were provided, as well as coffee and tea. We didn't have the $15 breakfast, just looked for a bakery instead (there are plenty!).
Location is perfect, close to everything, lots of restaurants to choose from. Not as seedy as Kabuki-cho even though it's within walking distance.

Room tip: Stay at higher floors, the area is busy.
Date of stay: July 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Denise N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2019 via mobile

We stayed 2 nights at Tokyu Stay Shinjuku. Check in process was smooth, complimentary coffee-tea by the lobby is a nice touch. The room was very small but amazingly can fit a full size washing machine - dryer inside.

Hotel location is very strategic, nearby the train station as well as restaurants, shops and bars surrounding the hotel. Would recommend the place for couples but may consider getting the bigger rooms when traveling with kids.

Date of stay: June 2019
Trip type: Traveled with friends
4  Thank sutanwen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 17, 2019

This hotel has a fantastic location. We had a large twin room with a shower over a bathtub. The room was sparkling clean and the view was brilliant. The breakfast is at a restaurant opposite the hotel - they have a large variety of food and drink including scrambled eggs, sausages, beef curry, croissants and a whole range of Japanese breakfast items. The hotel staff were very helpful and forwarded our luggage to the next hotel. This was easy and good value at around £15 for 2 suitcases. Ask for a high floor to get a good view.

Date of stay: May 2019
Trip type: Traveled as a couple
2  Thank Tors27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 14, 2019

This hotel is well located less than 10 minutes walk from the South East exit of Shinjuku station, in an area with lots of bars & restaurants nearby. I stayed here for four nights in a simply furnished "Casual Single" room - the single bed was 4ft (1.2m) wide, with a firm but comfortable mattress, and a choice of soft or firm pillows. My room was also furnished with a work desk and swivel chair, a safe that could hold up to a 14" laptop (possibly 15" if inserted at the right angle), a small quiet fridge, a kettle (free teabags available next to the lifts), and a TV with no channels in English. The free WiFi performed well, and the air conditioning unit on the wall was quiet and efficient. The walk-in shower had good pressure & temperature control. The room layout was a bit tight, with hardly any space to put an open suitcase - this is a minor problem, but it resulted in the room appearing in poor condition, where a corner of the wall had been kicked repeatedly by guests trying to squeeze past their luggage, and scuff marks on the wall where luggage had been repeatedly scraped against the it. Note that bed sheets are only changed once a week, which is fine by me and is a sensible way to help the environment. - but they will supply fresh towels each day even if you don't use them! Friendly English speaking on the reception. My room on the 12th floor did not experience any problems with noise, but your experience might be different on a lower floor. I would stay here again.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
3  Thank majikthise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 8, 2019

This hotel is located close to Shinjuku Sanchome Station(@1 min. walk) and JR Shinjuku Station(@10 min. walk), one of the best location in Shinjuku for shopping and dinning. The hotel has Casual Single(14m2, 120cm wide bed), Comfort Single and Semi Double(both 15m2, 150cm wide bed), Double(22m2, 160cm wide bed), Twin(22m2, 110cm wide bed x 2), which are good for both business persons to travelers, and has been receiving great reviews from almost everyone.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Service
1  Thank mabei0123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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