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Reviewed August 18, 2016

Although booked and paid for well in advance, I was unable to change the booking when flights changed. When I tried to change the booking to reduce my stay by two days, a refund was refused. The reason given was that I had paid in advance. Problem is when booking my only option was to pay the account when I booked online

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank 728johnhenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2016 via mobile

The location of this hotel is only minutes from the West Shinjuku station entrance. Surrounded by shopping, eating and transportation galore, you simply can't beat their location. The added side is that it's a chain hotel with great service. Everything was seamless from check in to check out. For those who aren't accustomed to Japanese sized hotels, don't be shocked by its minimalist size. Besides, the only time you should be doing in your room is sleeping. The other time should be exploring the city. I've stayed here a few times before and the staff have always been caring.

Date of stay: August 2016
Trip type: Traveled as a couple
2  Thank lord-irvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2016 via mobile

I'm Le club member and looking an Accor hotel in Tokyo to collect point and remain my status.
Ibis Shinjuku is the best choice if you are looking for location instead of high quality hotel in Accor.
Only 10 mins walk from west exit from JR Shinjuku station. A lot of restaurant, department store around you!
I stay in a single room while my parents stay in twins room. For single room, the space only allow you to place a 29' suitcase and bed. If you wanna walk from the bed to toilet, please walk over your suitcase. A bit noisy if someone walk over your door Coz you can clearly hear the voice from the bottom of the door. I do recommend you put a towel at the bottom of the door to less the noisy.
Staff are friendly and speak English very well. Don't have to worry about the communication problem.

Date of stay: August 2016
Trip type: Traveled with family
Thank Ronnie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2016 via mobile

Asides from the location do not expect too much. Friendly staff will support you with any your english requests and even provide electric adaptors. The room we stayed in was tiny and the bathroom from the early 90s; nevertheless tidy and clean with aircon, tv and free wifi. Quite a good deal but avoid booking this hotel for a honeymoon

Date of stay: August 2016
Trip type: Traveled with friends
Thank NB203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2016

A valuable Ibis hotel in the hearth of the interesting Shinjuku quartier. The room was a little bit small but enough for two persons. The bathroom was full accessorized. The staff was kind. From the airport you can take the limousine bus #3, that will stop 400 mt away from the hotel.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
3  Thank totuccio83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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