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Reviewed November 30, 2012 via mobile

Amazing stay at the PHT. Service was professional. Room and views were amazing. New York Bar is a must for drinks. We even had an earthquake during our stay and the staff were do professional and genuinely seemed to care for their guests. The gym is top notch. The only negative is location. Not a long walk to Shinjiku station, but long enough.

Date of stay: November 2012
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1  Thank Shuji123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

This hotel is really nice - great service and great rooms. I would give it 5 stars for it if it were not for the location. It is really not near many sights and is in the middle of a business district locally.

I think the view is amazing and the food is excellent.

Date of stay: November 2012
  • Trip type: Traveled as a couple
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1  Thank mdbasile
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

The lobby is on the 45 floor. It is a complete view of Tokyo. You leave the hotel and you miss the impressive view.

The service is attentious. The area has a nice shopping center with many restaurants and design shops. There is also an area for a short jogging near a Design museum. Good breakfast.

Date of stay: November 2012
  • Trip type: Traveled on business
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2  Thank augusto53
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

This is one of the best Hyatt's that I have ever stayed at. I have stayed in some of the best hotels in the world including the Four Seasons and Peninsula hotels and this hotel is leading the pack. Well worth the money and I definitely recommend this hotel for either a leisure stay or a business stay in Tokyo. Overall Grade: 9.8/10

Location: The hotel is in a great location near the Shinjuku station and the hotel provides a complimentary shuttle that leaves every twenty minutes. The hotel's location provides amazing views of all of Tokyo and Mt. Fuji. Depending which side of the hotel you stay, you will experience unmatched views. The city side is great because you see all the lite up buildings at night which is very fun to gaze out into over a glass of wine. Taxi's are also plentiful. Make sure to get a taxi card from the hotel which explains the location of the hotel to the driver on your return in Japanese. Tip: Take a picture with your phone of where the driver let's you off so you can find it when you return. Shinjuku station is so big and a bit confusing.

Rooms: I have stayed in both the park twin and the park deluxe twin. It is definitely worth splurging a little extra for the deluxe room. The room is twice as big, has better views, has a walk-in closet and is more luxurious. Typically it is only a hundred or so more -- definitely worth the extra dollars. Going from the deluxe to the twin after returning from Kyoto was disappointing. I would recommend the city side as Mt Fuji is often hard to see. There is a sound track on the TV that has some of the most relaxing music I have ever listened to at any hotel with a great sound system. There is always hot water ready in the room, ice and tea pots for tea. Plush slippers and robes are also in every room. The amenities are really great and sturdy - combs, razors, shaving creme, tooth brush, lotions, etc. The Aesop bath amenities smell amazing. There is also nightly turn down service. Housekeeping puts a water and cup on the nightstand and lightly refreshes the room. The hotel will also provide you with a complimentary cell phone for your stay in Tokyo. Umbrellas in the closet for a rainy day. Room keys are presented on a Tiffany's silver key chain which is a nice touch. They have anticipated almost every need. Check in and check out is a breeze and is done in the room for Hyatt elite members, very similar to other high end hotels. Tip: Book deluxe room not standard room.

Service: The staff is impeccably trained and delivers unmatched customer service. Typically you are welcomed by name and staff can often anticipate your next request. Very professional. Tip: take advantage of the concierge, they have great tips about things to see and do and can even reserve it all for you for little extra cost.

Food: Ordered room service breakfast and ate breakfast in the restaurant. Both were very good. The breakfast buffet is probably better because there is more selection, including cheeses, vegetables, eggs (cooked to order), bacon, fruit, yogurt, juices (mixed berry is the best), etc. Well worth the price and a good value. There is also a deli on the ground floor which we tried -- which is great for a snack or a quick bite. Had a drink and snacks at the New York Bar -- which has a great atmosphere for a quiet night in. Tip: order the salmon salad from deli, absolutely delicious and only about 10 dollars and don't miss a night at the New York bar.

Pool/Spa: Make sure to try out the pool. The temperature is perfect, not too hot and not too cold. Pool staff will give you a fluffy robe and towel upon arrival and even goggles. The pool is on the 45th level so there are amazing views of Tokyo. The Spa is also great. Impeccably clean and relaxing after walking the town all day. Very relaxing green motif. Tip: Purchase a service because it includes entrance to the Spa.

Flaws: There are really only 3 minor flaws which come to mind. First, the sheets are a little rough for such a high end hotel. The Hilton down the street which I have stayed at has much softer sheets (kinda surprising). Second, no chocolate on pillow at turn down. Some hotels I have stayed at even offer like little wooden puzzle sets, a flower or night time relax picture cards instead of a chocolate. But nothing, was kinda surprising for such a great hotel because everyone likes a chocolate. Third, the afternoon tea was subpar. I suggest they see what's going on at the Peninsula to bring it up to that standard. Not enough food selection and two sparse food (I think I got 2 finger sandwiches, 2 scones and like 4 tiny deserts). Tweeks to this three minor items, would make this a perfect 10 hotel.

Date of stay: November 2012
  • Trip type: Traveled with family
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6  Thank Brandon016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

I love this hotel in Tokyo, yes its expensive and you will find cheaper in the neighborhood but if you feel like spending money then this is the place to do it. It boasts gorgeous rooms, with mesmerizing views, large bathrooms and luxurious bathtubs, there is a great atmosphere around the hotel. My only two complaints are 1/ The staff didn't like my shoes one morning when I went down for breakfast and asked me to change them, which I guess is fair enough if they have a shoe policy and 2/ The upstairs bar was packed, we couldn't get a seat even though we were residents of the hotel so we had to go elsewhere. Also watch out if you're visiting in late December/early January all the shops/restaurants near by are closed and the area is very very quiet. I would definitely stay here again (tho I better start saving my Yen now)

Date of stay: December 2011
  • Trip type: Traveled on business
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2  Thank Vincejd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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