I arrived at the Shinjuku prince 24hrs after the disastrous earthquake struck in March. Subways were shut down, businesses were closed, but everything in the hotel was running so smoothly, it was like the chaos outside didn't even exist. Room service was excellent, and everything that we asked for was accommodated. Rooms were extremely clean and well kept. I especially liked the robes, slippers, and Japanese green tea that made you feel right at home. The rooms were very small, but considering the fact that we didn't spend much time in the room anyways, it didn't make a difference to us.
We had paid for our trip in advance and it was non-refundable. But due to rising fears of radiation, we had to cut our trip short. The staff at the front desk were more than helpful in booking our flight back to the US. What's even more, the hotel refunded us for our unused nights due to unforeseen circumstances. My husband and I had a very memorable stay in Japan, and we thank the Shinjuku Prince hotel for all that they have done.More
- Free Wifi