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Reviewed July 9, 2019

The hotels of the Grand Hyatt brand are usually the average level for its price, and most of the facilities are old, as far as my travel experience in many cities.
But I think this is a new and good hotel. It can't be the same GrandHyatt as Grand Hyatt NYC.

The location is wonderful and very convenient.
Japanese restaurants are good, you can taste it at Rokuroku (Sushi) and Shunbou (Japanese casual cuisine), they are not the best, but more than average.
Overall this is a very useful hotel for both sightseeing and business. The restaurants and cafes outside around this area is a bit noisy and crowded, so I would recommend the room with the lounge access.

The hotel has a lot of overseas customers, so they know how to support foreign visitors.
This point is valuable for visitors from overseas. On the contrary, one thing that disappointed me a lot is that staffs are a bit careless for Japanese customers indeed.

Room tip: Room with lounge access
Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
2  Thank travelersfromnowhere
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandHyattTokyo, Manager at Grand Hyatt Tokyo, responded to this reviewResponded July 30, 2019

Dear travelersfromnowhere,

Warm greetings from Grand Hyatt Tokyo.

We are glad that your stay with us was a pleasant surprise and you were benefited from our convenient location to the subway and major attractions in the city as well as our quality of service. We are also glad that you enjoyed dining at our Japanese restaurants. Like you said, we offer an abundance of options when it comes to dining offers and our guests can enjoy the exclusive Grand Club lounge when booking a club room category or higher.

We pride ourselves on offering top-quality service to our guests so we will be sure to share your concerns regarding the service to guests from Japan with our team if you could kindly provide more details about it to our email below:

tyogh-review@hyatt.com

Thank you once again for your feedback and we hope to have an opportunity to welcome you back in the near future.

Best regards,

Grand Hyatt Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2019

The room is very comfortable and the location is very near to the shops and activities in Roppongi. Very convenient. The Maduro bar is also a very nice place to have a drink and chill out. Staffs are very helpful and tentative.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Departure48234121933
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandHyattTokyo, Manager at Grand Hyatt Tokyo, responded to this reviewResponded July 30, 2019

Dear Departure48234121933,

Warm greetings from Grand Hyatt Tokyo.

We are so glad to hear that you enjoyed your accommodation, the convenient location of our hotel and the experience at Maduro, one of the top spots of jazz lounge with live music in town. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.

Once again, thank you for taking the time to share your feedback with us and we are looking forward to welcoming you back in the near future.

Best regards,

Grand Hyatt Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2019

Grand Hyatt Tokyo has everything you can ask for.

In a city like Tokyo, where taxis are expensive, good location of the hotel becomes crucial. Hyatt gets 10 out of 5 on this front. It is 2mins walk away from Roppongi Tube station, Roppongi Party street, High street, Shibuya is nearby, Harajuku is nearby and so is Nishi Azabu (Gonpachi restaurant is here which is well-known as Kill Bill shooting location). You can go conveniently anywhere and everywhere from this spot.

Rooms are very comfortable, washroom is good and wardrobe area is super functional. Special mention - the blanket! it was very soft & light. Felt like I a holding cloud.

We had Grand Club access where we went for breakfast and evening snacks. It definitely added to our experience.

Overall, I and my husband had a fantastic time at Grand Hyatt and we will again stay here in our next Japan visit.

Highly Recommend!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Som-spice-ya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GH_Tokyo_Marcom_MH, マネージャー at Grand Hyatt Tokyo, responded to this reviewResponded July 29, 2019

Dear Som-spice-ya,

Warm greetings from Grand Hyatt Tokyo.

Thank you for choosing to stay at Grand Hyatt Tokyo and for taking the time to share your warm comments on TripAdvisor. We are happy to hear that you and your husband had a pleasant stay in your room with Grand Club access, especially the comfortable blanket and the breakfast and evening snacks.

As you mentioned, our hotel is surrounded by many popular tourist spots, offering a perfect location for exploring Tokyo. We hope that you are able to enjoy many more attractions in Tokyo the next time you visit.

Once again, thank you for taking the time to share your kind comments and we look forward to serving you again at Grand Hyatt Tokyo.

Best regards,

Grand Hyatt Tokyo

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Reviewed July 2, 2019

One of my go to hotel when in japan, perfect location and professional staff. Will be booking again soon. Perfect for meeting clients and has lot of conveinient restaurants and shops near by, also a fan of the Grand Hyatt in Manila.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Companion43704047213
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2019 via mobile

We are leaving today from here but in all the hotels we have stayed in I have never experienced this level of service .everyone goes out of there way to help in a place that could be different to navigate if you do not speak the language
The rooms were comfortable bathroom was nice
Spa is amazing!!!!
Buffet also wonderful

Date of stay: July 2019
Trip type: Traveled as a couple
Thank nikki532
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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