We opted for the full matinee program, which consisted of two plays: a one-act comedy, and a 3-act tragedy, totalling 4 hr and 40 min including 55 minutes of intermissions. We didn't have reserved seats; instead, we arrived at the theater around 10:30 am. (You can check seat availability online at the official kabuki website.) The box office is in the second basement, which is part of the Hibiya Line Higashi Ginza station. We were able to use a credit card to pay for the tickets. You can also buy box lunches or snacks here (although some bentos and a lot of snacks were also available in the theater as well). English audio is not available, but for 1000 yen plus picture ID, you can get an English caption reader, which shows the dialogue as the play proceeds. The reader is available on the ground floor. I recommend it; you can share between two people. For the full program, seats ran from 4000 yen (upper third tier) to 20,000 yen (box seats). We opted for the lower third tier, center, at 6000 yen per person. We are small people so the seats fit us pretty well, but someone with longer legs might have some trouble. We could not see the end of the ramp that extends out into the audience. Other than that, the view was quite good. The first play lasted about 80 minutes without intermission. There was a 30 minute intermission between plays. The second play had two intermissions of 10 and 15 minutes respectively. One can eat at one's seat during the intermissions. Restrooms were conveniently located. We enjoyed the entire experience. The color and the choreography were memorable. The movements of the actors were a delight to watch. The last act of the second play was more like an odori than a play, but that too was fun to watch. And we were especially thrilled to see that the star of the second play--who played 7 different characters in the play, sometimes making costume changes in a matter of seconds--was our favorite kabuki actor, who used to host Kabuki Kool on NHK World. The staff was marvelous--there was always someone there to help us if we got confused about where to go. I would highly recommend taking in a whole program for anyone who likes the theater.