So I am arriving with my family for a brief visit and there were numerous and multiple restaurant and travel arrangements to be made and the concierge service was superb in handling my multiple requests. I think the legendary Peninsula service has hit its epitome with the Tokyo branch! They had clear English speaking emails and phone calls at every stage and were always so helpful that it really makes foreign luxury travel a breeze!
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This is your destination. With family-friendly conditions and kind staff this is the place to stay in Tokyo.The rooms have interesting architecture, containing different pieces of art, and lots of things for people who love attention to details. You will even find a laundry “elevator” and a nail dryer in your walk-in closet and vanity.There are many things to explore in the whole hotel, like stores, the spa, different restaurants and a Rolls-Royce parked out side the hotel.When you come in the staff will always greet you by your name and are gracious. The hotel is also very conveniently located for Ginza shopping, visiting the imperial palace and practically everything in downtown Tokyo. I think my favorite part was the kind service and the artwork in the hotel. If you do come here I wish you a pleasant stay.
Dear miakovac,
Thank you very much for your recent stay and for sharing your experience with us. We are grateful to read that you enjoyed the rooms, location, facilities and services of our hotel.
We look forward to seeing you again in the future!
Yours sincerely,
Sonja Vodusek
General Manager
Nice sized rooms--we had a small sitting area, a good-sized closet with separate sides and a large bathroom with 2 sinks (on opposite sides of the room so you did not crowd each other). The first floor of the hotel has The Lobby Restaurant which is open for most of the day---they also serve afternoon tea. There is also the Peter Bar & Restaurant upstairs that has gorgeous views---great for city light views at night, as well as sunset views--in addition, you get an ideal view of the Imperial Palace Grounds---they also serve buffet breakfast there every morning. There is also a good Chinese Restaurant--Hei Fung Terrace. The location is close to upscale shopping and restaurants as well as to the train station. We found the concierge desk quite helpful. Check out my photos for more details.
Dear adalbert3,
Thank you for your recent stay at The Peninsula Tokyo and for sharing your review with us. It is our great pleasure to learn that you enjoyed your stay. We greatly appreciate your gracious comments on our rooms, location, restaurants and most importantly the service quality of our staff.
We look forward to seeing you again in the future!
Yours sincerely,
Sonja Vodusek
General Manager
Excellent experience, met by hotel manager/staff on arrival who took the time to make us feel special/welcome/walk us through the facilities. Room and service surpassed expectations. We look forward to our return visit. Big thanks to Josep, Fernando and the team.
Dear Mathew L,
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments.
We will look forward to welcoming you back hopefully in the near future!
Yours sincerely,
Sonja Vodusek
General Manager
The room was the nicest I've had in Tokyo by a wide margin. Service, especially at the front, was average. The man who checked me in was uncharacteristically rude for this level of hotel. The dining situation isn't great.
Dear Mose H,
Thank you for taking time to share your feedback about your stay at The Peninsula Tokyo.
It is through comments and messages such as yours that we are able to improve our services and facilities to meet and exceed all of our guests’ expectations. Although I am pleased to hear that you enjoyed your guestroom.
Please rest assured that I will share your comments with our team to continually improve on our guest experience. Again, thank you for sharing your feedback.
We hope to have an opportunity to welcome you back in the future.
Yours sincerely,
Sonja Vodusek
General Manager
Everything about this hotel is perfection. The location is ideal. Close to upscale shopping, many restaurants and the Imperial Palace. The service from the front desk, housekeeping, bell staff was amazing. Far above and beyond. We dined at the Cantonese restaurant one evening and were not disappointed. The meal was divine and worth every penny. The rooms are thoughtfully designed with more than ample bathroom space (amazing soaking tub—complete with lovely bath salts) and a separate dressing area with vanity. Comfy beds and bedding and a sitting area, as well. I can attest to the building’s safety as we experienced an earthquake while we were there (on the 18th floor!). All we felt was a slight sway and the pendant lights began to swing slightly. It was off putting and it took us a moment to realize what was happening, but it was over as quickly as it began and there was no damage. I suppose local people are used to it. I would highly recommend this hotel and will be rebooking in my next trip to Tokyo.
Dear winborne4,
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments.
We will look forward to welcoming you back in the near future!
Yours sincerely,
Sonja Vodusek
General Manager
