This hotel is close to perfection. We went to Tokyo for a 5 night City break, and it wouldn't have been as good as it was without the service from the FS. Communication before we arrived was excellent and really helpful. We upgraded to a suite when we arrived, as we had our two kids with us. We were not disappointed - 800 sq ft, 2 bathrooms, 3D tvs, great views etc. Personalised welcomes packs and cookies arrived for the kids an hour after check in. We found Tokyo a bit difficult to get around, but if you enquire at concierge, you will be escorted to the train station and put on the right train for the place you want to go to!
The best example for me ( and there were many over the short break) was on check out. It was early morning, and I was arranging transfers while my wife and children were getting the last few things from the room. I asked if there was a bakery on the way to the platform as we had skipped breakfast (it was 6.30 am). When I collected my family and came back down, the guy at reception had arranged for a selection of pastries and drinks to be handed to us for our journey.
If we went back, I would stay no where other than here.
If there was one criticism, breakfast is expensive (but nice),More
- Free Wifi