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Reviewed August 9, 2012

First time go to Tokyo for my wedding party, we stayed at Four season Hotel. Great location, friendly staff, beautiful room and the please was clean.

Hotel prebooked all our restaurants beforehand which was really helpful - great concierge service. Team at the hotel are all really helpful and go out of their way to make your stay a perfect one. Look forward to come back again

  • Stayed: June 2012, traveled as a couple
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1  Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

Traveling with two kids in Tokyo is just asking for punishment, but coming to the Four Seasons has been a sanctuary in a sea of the big city. The hotel is next to the Tokyo Station, and offers an amazing serviceaof pickup and dropoff of luggage right on the platform--just call ahead and tell them what train and car number and they'll meet you there. Awesome. Room was prepped for kids--padding on coffee table corners, special cookies for the kids, coloring books, and kid sized bathrobes. Really a great option for families visiting Tokyo.

Room Tip: If you like trains, ask for a room with a view of the train tracks. Bullet trains every 90 seconds or so.
  • Stayed: August 2012, traveled with family
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2  Thank penguinsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

Great location; right by Tokyo station - we loved the platform meet and greet - just called from the train on the way in and all went very smoothly. Bought JR Pass and used lots during the few days we were there - good trains to most places from the nearby station. Hotel prebooked all our restaurants beforehand which was really helpful - great concierge service. Team at the hotel are all really helpful and go out of their way to make your stay a perfect one. Would definitely go back and cannot recommend highly enough.

  • Stayed: July 2012, traveled with family
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1  Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

In the last year, I have twice come to Tokyo for business and both times I stayed at the Four Seasons Marunouchi (make sure you get the right one -- not the other Four Seasons). The extrmely high standards of this hotel proved consistent over the year. The rooms are large, comfortable, thoughtfully laid out, and seem to have everything one might reasonably be expected to need. If you think of something else you want, just call the staff. They simply will not fail to do what you need. Among other things, they have wrapped gifts for me, walked with me to Tokyo station to show me the way to express trains, helped me explain my desired to location to cab drivers, corrected internet trouble, and arranged last minute meeting space.

You may find cheaper hotels, but you will not find a business hotel that is more convenient to Marunouchi center and that is so reliable and consistently committed to excellent service.

  • Stayed: July 2012, traveled on business
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1  Thank EyesToTheSky A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

The staff was very friendly and knowledgeable. They went out of their way to help us.
Can't find a better hotel than Four Seasons Tokyo

they made our 31 wedding anniversary so memorable, since it's also our first visit to Japan. We will surely go back there again in our next visit.

Room Tip: welcome greeting from the Tokyo station was very helpful. and it's free! corner suite 407 was amazing! but you can hear the trains going by. It did not bother our sleep, though.
  • Stayed: July 2012, traveled as a couple
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Thank mrsxandro2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this reviewResponded July 19, 2012

Dear mrsxandro2,

I am glad that you enjoyed your stay with us and that we were able to make your anniversary so special. The staff and I send you and your husband our best wished.

Best Regards

Daniel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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