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Reviewed March 22, 2019

I have to admit that I only go to Tokyo once or twice per year on business so I am not an expert. But I don't plan on staying anywhere else. Beautiful hotel and convenient to the financial district. Its directly across from the Imperial palace with great sidewalks for walking and running. Lots of restaurant choices at the hotel but all very pricey. If you head down into the tunnels, there are more affordable options. Staff is incredibly attentive. Lots of shopping and dining options within walking distance as well.

Date of stay: December 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank A5025COedwardg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2019 via mobile

Every aspect of The Palace Hotel is exemplary, from the beautiful and superbly maintained public spaces ( enhanced by wonderful art and floral displays)
to the spacious, comfortable,luxurious bedrooms and bathrooms (housekeeping of those rooms is exceptional) The buffet breakfast is outstanding and the restaurants are of a very high standard.
The staff are efficient, friendly and charming with a polished attention to detail.Nothing is too much trouble and they have a genuinely caring attitude,which is to be admired.
Looking forward to returning next year and would highly recommend the hotel to fellow travellers.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank splaydog
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2019

room location food all top notch particular praise to the very helpful staff who spoke a decent level of english very rare in japan the crown french restaurants could teach a few 3* Michelin restaurants in Paris a thing or too

Room tip: high floor overlooking imperial palace
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Michael G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2019 via mobile

Loved staying at the Palace Hotel. The service was excellent. Definitely take advantage of the concierge for restaurant and tour bookings. Highly recommend the brunch buffet at least once during your stay. The location is very convenient because many train lines available via Tokyo station. Also quick taxi ride to Haneda airport.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Kelly B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2019

Next to Imperial Palace & Gardens. (need to preregister for palace; gardens are free & no registration is necessary). Short walk for main Tokyo railway station as well as multiple subway lines. Large rooms; nice balcony with automatic shears and drapes. Bathroom has separate shower/tub room (huge), toilet room (naturally with Japanese style toilet- heated toilet seat with built in bidet) and central room with sink. Closet is small; moderate drawer space. Room has bar soap, shower gel, shampoo, conditioner, lotion, mouthwash, comb, hair brush, cotton swabs & pads, emery board, razor, toothbrush, shower cap, hairbands, facial tissue, sewing kit, shoe mitt & polish, teapot, coffee maker, ironing board, iron, fabric freshener, mini-frig; Blu-ray player, room safe, shoe-trees; scale; Fluffy robes and pajamas. Moderate sized exercise room with nice lap pool. Room is quiet only noise was rare emergency vehicle siren. Same plugs as US but only 100 V – things will work, but may not be perfect – damage is possible – better to use dual voltage or converter. Lots of outlets. Bedside USB charging ports. During the day the room was nice & bright, but at night it is somewhat on the darker side (could use brighter lights, the bathroom is nice and bright, but rest of room is dark – especially desk & sitting area. Reading lights at bed are okay. Bathroom lights are on dimmer which makes for a great night light without interfering with darkness of room for sleep. Central AC/heat. Great breakfast buffet – both western and Japanese foods. Some of lightest, fluffiest pancakes I’ve ever had – I eventually started ordering them daily! Daily paper delivered to room. Twice daily room service. Overall the service at this hotel was second to none.

Date of stay: November 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MilwaukeeCraig
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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