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All reviews train station great hotel the club lounge frosted glass executive chef open plan corner room convenient location hop on hop separate toilet located right rooms are large covered walkway jr pass breakfast buffet japanese restaurant tourist bus
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Reviewed April 4, 2018

Located next to railway station with a covered walk way is a willer.

All rooms are high up, lobby is on level 6, and views are good from nice rooms.

But happy hour drinks are expensive at 1000 yen and even to swim in the pool is 1500 yen. Unbelievable!

Date of stay: April 2018
Trip type: Traveled as a couple
Thank rama1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hiroshima Hotel, responded to this reviewResponded April 5, 2018

Dear rama1,

Thank you very much for staying with us at Sheraton Hiroshima Hotel.
Also, we appriciate that you have took your time to give us a feedback.
We will continue to improve even harder to meet guest's expectaions and hope you come back in Hiroshima in the future.Looking forward to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2018

It's catered mainly to westerners especially the food. Location can't be beaten. We took the team on the other side of the station for the WW2 sights and the JR Line to go anywhere else (Miyajima and Mazda museum). We had an issue with our reservation but it was quickly solved by Tomomi the Assistant Front Office Manager who delivered very efficient service. As per previous comments, yes it is the first time where we had to pay extra for the use of the pool and it's not cheap but again you pay for excellent facilities - if only changing rooms were 1/2 or even 1/3 of quality and cleanliness anywhere in Europe...

Date of stay: April 2018
Trip type: Traveled with family
Thank ololg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2018 via mobile

We arrived to Hiroshima by Shinkazen train. The hotel is adjunct to train station and it takes only 2-3 minutes to walk in your hotel. The hotel’s location is perfect and you do not need any other transportation if you are going to explore nearby towns by train. The room is well equipped and has everything you may need. The bathroom area seems little bit strange, with separated toilet, shower and washer in the room. The bedding is comfortable. We did not had breakfast in hotel, since there are many spots in train station area where you can try authentic local food. We liked especially okonomiyaki, a Japanese savory pancake, which is considered as local famous food. Overall, if you are going to visit Hiroshima for short trip this would be probably the best hotel. If you have Japan Rail Pass, In addition to Miyajima island, I would highly recommend taking one day trip on Shinkazen for visiting Old town of Kurashiki and Okayama where you would see one if the best parks in Japan with Castle.

Date of stay: March 2018
Trip type: Traveled as a couple
Thank Armenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2018 via mobile

We spent two nights here whilst seeing sights in Hiroshima & Miyajima. Fantastic location by the JR station & loop bus (free with JR pass). The thing that impressed me the most about this hotel was the service. From email communications & a special request for my wife which only this hotel was able to source during our stay, impressed us the most. Although I feel the hotel is in need of modernisation, this didn’t retract from our stay. We had a club room on the 21st floor with AMAZING views of the Shinkansen as they arrived & left Hiroshima station. The club lounge has a decent array of food & beverages & justifies the cost. Overall, would recommend this hotel for exploring Hiroshima & Miyajima. Thank you to all the staff for their amazing service. Especially ‘K’ (sorry I forgot your full name!) for her service at check in & assistance afterwards.

Date of stay: March 2018
Trip type: Traveled as a couple
Thank Jagdip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2018

I recently had the opportunity to visit hiroshima and chose this hotel as i think this chain always have very good hotels.

I am pleased to say the Sheraton in hiroshima was no exception. It has an excellent central location near hiroshima train station and is close to shopping and most of the sight seeing highlights of the city.

The amentiies are very comfotable and i had a corner room which is very spacious and well appointed.

The highlight was the staff who without exception were kind and very helpful and madd for a great stay.

Overall i would recommend this hotel if you are visiting what is a very interesting city.

Date of stay: March 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank pauobr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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