Great situation in Osaka.. but the staff don’t speak fluent english! So difficult to ask for help or something else! No table setting for breakfast?? French restaurant, but recipes not really french! Above all, they don’t understand the french phasing for dining.. we are supposed to wait everybody’s meal before starting! We don’t start by side meal but entry first, and after main dish with sides at the same time!
Dear Valued Guest,
Thank you very much for taking time to share your experiences.
We are glad to hear that you liked our location, however we sincerely apologize for having made you disappointed by our breakfast and for not having been able to fully meet your expectations.
Your valuable comments are highly appreciated and we will definitely discuss and work on the issue within the team for better guest experiences.
It would be our utmost pleasure to have another chance to serve you upon your next visit to Osaka.
Kind regards,
CROSS HOTEL OSAKA
right in the heart of where the action is....street foods, shopping area and nearby train station which is a must for tourist. room is of decent size and ammenities. will definitely recommend this place.
Dear Values Guest, we are very appreciate thay can recieving the good coment from you.
We are very glad to read that you enjoyed your stay in out hotel.
If you have any chances to visit Osaka, we are looking forward to see you and welcoming you back again in near future.Kind Regards, Cross Hotel Osaka
The room was was gorgeous, especially the bathroom which had an elaborate tub/shower for Japanese-style bathing. Lots of free amenities such as shampoo and soaps, razor, toothbrush, etc. Very comfortable, very conveniently located. Definitely would recommend!
Dear Valued Guest,
Thank you very much for your recent stay with us and for your kind feedback and recommendation. We are delighted to hear that you liked our location, bathing facilities and amenities. We hope to welcome you all back to the hotel in the near future!
Yours sincerely,
CROSS HOTEL OSAKA
Booked this hotel after a friend recommended it for its good location.. indeed conveniently located at the heart of the 'food haven'.. walking distance to all.. accessible to transportation a short walk from the train station coming from the airport..
The hotel is very clean, nice and the staff at the concierge was very helpful..
Dear Valued Guest,
Thank you very much for your recent stay with us and taking your precious time to send us the feedback. We’re so delighted to hear that you are satisfied with our location and staff, nothing can motivate us more than a positive comment about our staff and we will continue our effort to provide the best service to all our guests. We look forward to welcoming you back to the hotel in the near future!
Warm regards,
CROSS HOTEL OSAKA
This hotel was pretty comfortable. It has a nice bed as well as very nice quilts. The bath and soaps are great. The only thing I didn't enjoy was they were renovating the day I came so I guess I was unlucky. The toilet also smelled. There were two rooms rented but both had different quality of service which I also found unfair. The 14th floor room had Nescafe, more amenities, and fancier soaps. The 10th floor room smelled and was good but obviously not the same. I don't really get why it was different but I guess no one would notice if you rent just 1 room on the same floor. I really enjoy coffee and to not get a Nescafe in my room is a disappointment.
Dear Valued Guest, Thank you very much for choosing Cross Hotel Osaka and for taking time to give us your valuable review.
We are very glad to hear that our room`s beds and bath amenities made your stay more comfortable. Along with your comments on the differences between 10th and 14th floor, please kindly be adviced that we now have two types of floor; Comfort Floor(6F~12F),Executive Floor(13F~14F).
The differences between these two floors are mainly amenities including bath and coffee machines as well. After the full renovation of our rooms, two types of floors are renamed to Standard Floor(6F~12F), Cross Floor(13F~14F) with our brand new rooms. We do hope that you have another opportunity to come back and to have a wonderful stay in our new rooms. Kind Regards, Cross Hotel Osaka
