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All reviewsthe club loungeshopping mallramen stadiumhakata stationsushimain lobbyrain showercity complexbars and restaurantshotel is locatedjapanese standardsfood and beveragethoroughly enjoyed our staybig bathroomwalk aroundservice staffnon smoking floor
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Reviewed October 11, 2017

Overall service was good except that guy mentioned above and the failure of upgrade. I am sure that everything would have been much different if I was not a foreign customer. The hotel itself was ok especially the spa on 4th floor.

  • Stayed: October 2017, traveled solo
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Review collected in partnership with Hyatt Hotels
Thank AnAsianCustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded October 12, 2017

Dear AnAsianCustomer,
Thank you very much for having chosen to stay at Grand Hyatt Fukuoka and taking your time to write your feedback. We are very sorry to learn that we were not able to offer you services which commensurate with your expectation. We truly value your reply and will do our utmost to improve our customer service. Again thank you very much and we are looking forward to welcoming you back to our hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2017

We flew into fukuoka on a direct flight and checked in. Staff were pleasant and attentive. Condition of the hotel was nice and convenient to a huge shopping mall. Club food was OK for breakfast (didn't have time to check lunch/dinner)

  • Stayed: September 2017, traveled with friends
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Review collected in partnership with Hyatt Hotels
Thank 70laynew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded October 2, 2017

Dear 70laynew,
Thank you very much for your recent stay and valuable feedback. We hope you will have time to enjoy our restaurant when you visit us next time. Looking forward to welcoming you back to Fukuoka in the near future!

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Reviewed September 27, 2017 via mobile

Visiting friends in Fukuoka and stayed in a club level room. Comfy king with modern bathroom. The breakfast was ok..scrambled eggs, bacon/sausage, potato, steamed veggies, pasteries/bread, fruits. I'd stay here again.

Stayed: September 2017, traveled as a couple
Thank LW811055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded September 28, 2017

Dear Lh W,
Thank you very much for having chosen to stay at Grand Hyatt Fukuoka! We truly value your feedback and look forward to welcoming you back to our hotel when you visit Fukuoka next time!

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Reviewed September 22, 2017

This hotel is the perfection in service and comfort. Of all the hotels I have travelled in the world this would have to be the best. The service is impeccable and in the best location. The welcome from arrival to departure was outstanding.

  • Stayed: September 2017, traveled with family
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Review collected in partnership with Hyatt Hotels
Thank Roz O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded September 24, 2017

Dear Roz O,
Thank you very much for your recent stay and taking your time to write a feedback! We hope that your future visits to Grand Hyatt Fukuoka will be also under memorable circumstances and we are looking forward to welcoming you back to our hotel in the near future!

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Reviewed September 20, 2017

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded September 21, 2017

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