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All reviewssubway stationexcellent locationfront desk and conciergewalking distancejapanese breakfastthe hotel offersjapanese setall day diningthe general managerenjoyable stayroom was spaciousjapanese hospitalityelegant hotelnakasu kawabatastayed for nightsimpeccable servicestar hotel
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22 - 27 of 733 reviews
Reviewed October 1, 2017

easy to reach by subway.Rates reasonable .Breakfast spread good and exceptional food. Took care of our Yamato forwarded luggage at check-in.
English well spoken by staff .Staff helped with restaurant bookings both in the hotel and outside hotel.
Helped with interpretation of Amazon order.

  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank petaling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルオークラ福岡2017, 支配人 at Hotel Okura Fukuoka, responded to this reviewResponded October 2, 2017

Thank you for your staying and taking the time to share your kind review with us.
All our staffs are really happy to hear your high satisfaction about the location,the breakfast and our helpful service.We will keep Japanese "OMOTENASHI(kindness)" service and your comfortable staying next time too.
We do hope that we are able to serve you again and your coming back to Fukuoka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2017

Beautiful hotel with impeccable service. All of the staff that we encountered was friendly and helpful. Great location near shopping and restaurants. The breakfast buffet was fabulous! It has a big selection of western and Japanese foods. My daughter and I were in Japan for 2.5 weeks and stayed at several hotels (in various cities in Japan) during our visit. Hotel Okura Fukuoka was by far our favorite. We stayed for 4 nights. Although the hotel does not offer an airport shuttle, the hotel staff arranged for a (taxi) driver to be waiting for us outside of baggage claim. The driver was holding a card with our last name on it, so it was easy to find him. We had to pay for the ride, including tolls, and it was well worth it to know that everything was arranged for us to get to the hotel after our long flight.

  • Stayed: July 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank mamalulutoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルオークラ福岡2017, 支配人 at Hotel Okura Fukuoka, responded to this reviewResponded August 7, 2017

Thank you for your staying and taking the time to share your kind review with us.
All our staffs are really happy to hear your high satisfaction about the location,the breakfast and especially your compliment on our "OMOTENASHI(friendly and helpful)service.We will keep Japanese kindness service and your comfortable staying next time.
We do hope that we are able to serve you again and your coming back to Fukuoka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

stay at this hotel for 2 night, we booked for a non-smoking room but when we got there they said all non-smoking was full so we had to stayed at the smoking room for the first night, i was very disappointed with the room, carpet was very dirty, furniture was dated, sound proof was poor, we can hear people walking pass, poor english staff, we asked house keeper for a fruit knife, they rang back twice because they didn't understand us, but it took them 40min to bring the knife to our room. As for a 5 star international hotel i expected better, definitely will not staying here again.

  • Stayed: July 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
2  Thank foodlover12016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルオークラ福岡2017, 支配人 at Hotel Okura Fukuoka, responded to this reviewResponded July 24, 2017

Thank you for your staying and taking the time to share your kind review with us.
We feel very sorry that we did not meet your expectations about overall your staying. I deeply apologize that,especialy we could not arrange your non-smoking room.
We make more effort implementing our service motto “ Kindness” to all our staffs as the 5 star hotel.
We do hope that we are able to serve you again and your coming back to Fukuoka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2017

I have become a great fan of the Hotel Okura chain, and joined New Harmony frequent guest program last year. The Fukuoka property is exactly as I hoped: excellent service, comfortable rooms, convenience and centrality. My room was large and let in morning sunlight, with great views of the cultural center and canal walkways. The breakfast buffet was included in my member's rate package. The breakfast worked very well for me (although I took some time learning the layout) and got me ready for busy days.

  • Stayed: June 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Barrett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルオークラ福岡2017, 支配人 at Hotel Okura Fukuoka, responded to this reviewResponded July 17, 2017

Thank you for your staying and taking the time to share your kind review with us.
All our staffs are happy to hear your very high satisfaction about views of the room,location,and overall your staying.We will keep Japanese "OMOTENASHI(kindness)" service especially for "One Harmony"members.
We do hope that we are able to serve you again and your coming back to Fukuoka with your family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017

Nice clean hotel with several restaurants. Staff very friendly. Has a small gym and a nice swimming pool. My only complaint is that the swimming pool does not open until 10:00 am and the gym at 11:00 am - but easy to run around the city if you need to get out earlier.

Stayed: July 2017
Thank G. Petur N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルオークラ福岡2017, 支配人 at Hotel Okura Fukuoka, responded to this reviewResponded July 11, 2017

Thank you for your staying and taking the time to share your kind review with us.
All our staffs are happy to hear your high satisfaction about the location,the room cleanliness and our friendly service.We will keep Japanese kindness service and your comfortable staying.
We do hope that we are able to serve you again and your coming back to Fukuoka.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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