The location is good(you can walk to Kobe port tower), overall staffs are very good, welcoming and trying to give good experience.
But, after checkout, my son had carsickness from short trip to the city and want to have some minutes of calmdown before another ride to airport. Then, all of sudden one of the staff came close and never asking why nor what happened to the child, told us "he should not sleep in the lobby"which is very disappointing and blew off all good memories in Kobe.
I think they still need to learn what real politness means. As far as I know the class of the facilty comes from how much you care about a person.More
- Free Wifi
- Breakfast included