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Reviews (236)
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Reviewed June 29, 2016

Hotel was an easy walk to the central shopping area in Kobe as well as close to Rail Station and city loop Tourist tram/Bus. Breakfast was tasty and had good variety of food. Room was very quite and not small.

  • Stayed: June 2016, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Barryw52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2016 via mobile

If you by any reason stay in Kobe this hotel is a good alternative. We came to Kobe because of the beef. We had like 10-15 minutes of walk to the Sannomiya Station where all the Kobe Beef teppan places were located. So, if you are in Kobe for business and travel alone I would recommend something closer to the station. If you are a family, I don't really think that Kobe has so much to offer that you can't find in Osaka, Kyoto or Tokyo. But, the hotel is good:)

Stayed: June 2016, traveled with family
Thank Pontus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2016

Located not far away from Sannomiya station, this hotel was good and clean. But like another budget hotel in Japan, the room size is tiny and small, especially if you brought big luggage. the staff was very helpful. The meal at the restaurant are fair for tourist like us, but we can not linger long there, because the seat are limited and we should give chance to another guest.

  • Stayed: April 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mirza64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2016

It was a Sunday night and there were few guests around, so it was nice and quiet. The room rate for a twin room was very attractive compare to other hotels we stayed this trip which were mostly double room. The room comes with a small coffee table and 2 sofa chairs, a closet and still have ample space for 2 luggage. The bathroom was very clean and equipped with Grohe fittings. Wifi signal was strong and fast. The front desk staffs have good command of English at both check in and check out compare to another Sunroute location we stayed in.

Although the location is quite central it is too far to walk if you have luggage, especially the road pavement around the hotel are quite rough. The Port Liner station is just round the corner and only one stop away from the train station, but it is elevated so it is better to take the bus if you have luggage. The bus is 2 to 3 stops away depending on which Sannomiya train station you are going to.

We encountered 2 minor hiccups during our stay. Firstly one of the beds was probably placed in the wrong orientation as there was a metal bracket protruding out at the corner, so it is very easy to kick on it especially if you get up in the dark at night. I resorted to putting a waste basket at the corner to avoid kicking on it again! So do look out for similar situation when you check in.

Secondly, 2 of the coin operated dryers on the 6th and 10th floor were not functioning. After putting coin after coin for more than an hour the cloths were still wet because the dryers don't seem to be generating enough heats, so I have to switch to the 3rd dryer and spent another hour to dry the cloths in 2 separate load past midnight, thats no fun when you are on vacation!

Have reported these incidents to the front desk when I checked out, the staff was apologetic and noted down the details and I hope they got these fixed!

Otherwise it was a lovely room for a short stay in Kobe.

  • Stayed: April 2016, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Billy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2016 via mobile

This hotel is located close to the train station. There's a 7-11 store almost next door for any emergency items. The room, though tiny by western standards is huge compared to the other hotels in Japan. The bathroom is spotlessly clean and shies unlike any other place. Running Hot water. Complimentary toiletries. Automatic toilet with warmed seat.

Stayed: January 2016, traveled on business
Thank deep03275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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