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All reviews great breakfast buffet harbor view king check out top floor terrace bar amazing hotel high end shops kobe beef spacious rooms mini bar a wonderful stay loved this hotel within walking distance visiting kobe sannomiya station dining options business trip
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Reviewed May 4, 2019

Well located hotel in Kobe very close to many attractions including the harbor. Nicely decorated rooms. Breakfast buffet is very nice as well. Service is simply excellent. Michiru Kikkawa located in the first floor really stood out with excellent service at arrival and departure. Highly recommend this hotel for anyone visiting Kobe.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank dadoc001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 2 weeks ago

Dear dadoc001,

We are always honored to receive a stamp of recommendation from our guests. We are very happy to hear that you enjoyed your stay with us and were able to enjoy Kobe properly. We will make sure to relay your kind words to Ms. Michiru as Im sure she will be moved to hear them. Thank you again and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2019 via mobile

A beautiful hotel with everything you could wish for. From a lovely entrance, stunning views from the bar area, fantastic breakfast buffet and not to forget the toiletries which were beautifully presented in a drawer. The room itself was so comfortable I did not want to leave. A separate bathroom and toilet (with heated seat), the list goes on. I guess the only thing I found annoying was the lighting was a tad too dark but considering everything else was perfect this was just a minor thing. I would definitely recommend this establishment to anyone wanting a luxurious hotel for their stay.

Date of stay: April 2019
Trip type: Traveled with friends
Thank Annwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded April 23, 2019

Dear Annwal,

Thank you for sharing your experience with us and the TripAdvisor community. We are extremely pleased to hear that you enjoyed your stay with us and also strongly agree that heated seats are the way to go. I would also like to thank you for your honesty in regards to our room lighting. This is a point of discussion and we are looking for ways to shine a little light on the situation while keeping the calm and relaxing atmosphere everyone loves.
We thank you for your recommendation and look forward to your next visit!

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Reviewed April 8, 2019 via mobile

I couldn’t imagine a better stay in Kobe. From the service to the location to the food, everything was great. The Tepanyakai restaurant was amazing with a great view, the bar and bartenders were fantastic, and the room was very luxurious and spacious after coming from Tokyo. Don’t even second guess it, just book it.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank theodoreb85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, お客様担当マネージャー at Oriental Hotel, responded to this reviewResponded April 29, 2019

Dear thoedoreb85,

We love your last phrase so much, we might end up stealing it (borrowing it)!

Thank you for your glowing review as we are thrilled to hear that your stay was truly "amazing".

We hope that you find the time to visit us again in the future and we promise to do our best to one-up your last stay.

Have a great day!

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Reviewed March 23, 2019

I recommend this hotel!!This hotel is very clean. The things most like is amenity set!! It's very cool design. And also good location.The room is very relaxable, very quiet. This hotel was worth the price.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cristinamar655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded March 26, 2019

Dear Cristinamar655,

Thank you for your kind words and review of our property here on TripAdvisor.
We are extremely pleased to hear that you enjoyed your stay with us and that it left a lasting expression. We will continue to do our very best to ensure that your next stay is just as good as your first!

Thank you again for your comment and we look forward to your next visit.

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Reviewed February 16, 2019

The hotel is good ... with an efficient staff, clean and spacious room.
The breakfast seating is a little odd, but if that is the only issue .. it was really compensated by the rest!

For the KOBE-restaurant see separate review

Date of stay: February 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Auke1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded February 18, 2019

Dear Auke1960,

Thank you for taking the time to review us here on TripAdvisor.

As always, we are very pleased to hear that one of our guests were able to leave with a smile on their face.
After all, that is what we strive for!

We will take a look at our breakfast seating to see if we can improve in anyway, thank you for your input!

On behalf of everyone here at Oriental Hotel, thank you for your visit and we look forward to having the opportunity to serve you again in the future.

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