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All reviews free drinks until midnight great location provide free coffee walking street rain shower head daimaru department store an overnight stay late at night short walk bit difficult to find wifi signal is train stop well located hotel bed was comfortable japan trip shopping district
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8 - 13 of 558 reviews
Reviewed November 7, 2018

very nice location in Kobe, shopping and restaurant street just around the corner. You can also walk to the city where many animations are available.
10 min walk from the station.
nice and friendly staff . Rooms are OK

Pity that breakfast is served starting from 7am, would been better earlier.

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Kil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Voyage811422, フロント at Kobe Motomachi Tokyu REI Hotel, responded to this reviewResponded December 3, 2018

Thank you for staying with us at Kobe Motomachi Tokyu REI Hotel.

We are absolutely thankful for the compliments that you made about our location,staff and room.
And we like to say thank you for letting us know where we can improve as a hotel.

We are looking forward to your next coming to Kobe and serving you again in the near future.
Wish you all the best!

KOBE MOTOMACHI TOKYU REI HOTEL
S.HARADA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2018 via mobile

I always stay this hotel when I visit Kobe for business trip. 5 min walk from Motomachi station, a famous department store is just across the street, very convenient location. Room is (very) small, while equipped air cleaner-cum-humidifier, mobile charger, “high-grade” hair dryer, deodorizer... really attentive to my needs. Bed clothes and towels are very clean. The only complaint is the noise of running water in the midnight or early morning. The front desk is on the 2nd floor and check-in is done by machine, might be complicated for non-Japanese.

Date of stay: October 2018
Trip type: Traveled on business
Thank Cup8cake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Voyage811422, Reception at Kobe Motomachi Tokyu REI Hotel, responded to this reviewResponded October 19, 2018

Thank you for staying with us at Kobe Motomachi Tokyu REI Hotel.
We would like to thank you again you complicated our hotel on the location and room facilities.While you staying in our hotel, We guess, you were able to get a real break. We are happy so much.
However, We are so sorry to hear that you had a terrible night and morning. We apologize for the noise of water,and that it made your stay uncomfortable. We will do much better on this part.Your comments are much appreciated for our hotel.
Again, thank you very much for leaving your comments to us and let us know how we can become better. We hope to see you again, and look forward to serving you again!

Kobe Motomachi Tokyu REI Hotel
T.Hayashi

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Reviewed August 13, 2018

Location - closed to JR station and shopping areas. Lots of restaurants are around the corner.

Staff - very nice and helpful.

Room - cosy. It is a bit bigger than most of the hotels in Japan. It is clean and has all the basic amenities.

Surprised - free drinks are available in breakfast area (behind the front desk) from 3 pm to midnight.

I will stay there next time.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mwfwinnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
神戸元町東急REIホテル, reception at Kobe Motomachi Tokyu REI Hotel, responded to this reviewResponded August 19, 2018

Thank you for staying with us at Kobe Motomachi Tokyu REI Hotel.
We are very glad to see review and you had a great time here.We keep providing good service to spend a nice stay for all the guest.
We greatly appreciate comments and looking forward to serving you again.

Kobe Motomachi Tokyu REI Hotel
Reception Hayashi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2018

A good location - you can walk to many shops, shopping centre and the bus stop for the city tour bus (loops from Kobe Station). The room itself was very clean and comfortable. The shower was also nice and it has all the amneties that you need. They even have facial products for you to try for free that can be taken from the lobby. On top of that, I love how they encourage visitors to play a part in saving the environment with its Green coins. Overall, my husband and i really had a pleasant stay.

Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank hamizah i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
神戸元町東急REIホテル, reception at Kobe Motomachi Tokyu REI Hotel, responded to this reviewResponded July 16, 2018

Dear hmzhh

Thank you for staying with us at Kobe Motomachi TOKYU REI Hotel and sharing your review.
We are really glad that you seem satisfied our service and room's facilities. Moreover, We really appreciate you cooperated with us to use the Green coin. We will report to accommodation department that the guest praise about it.
Again, Thank you very much for leaving your comments to us and let us know how you feel.
We are looking forward to serving you again in the near future.

Kobe Motomachi Tokyu REI Hotel
Hayashi

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Reviewed July 3, 2018 via mobile

酒店位置十分方便,不論是自駕或自由行。
步行街就左旁邊,美食選擇多。
大堂,房間新穎,富有時尚感。
房間窗戶可以打開,秋冬到訪唔會比暖氣焗死

Hotel is quite new and close to JR station. Car parking is the opposite side of the hotel.
Hotel lobby not on the ground floor, however it's easy to find it. Staff is polite and helpful, free soft drinks is available from 3pm until midnight.
Hotel provided a useful map and it is close to walking street.

Date of stay: July 2018
Trip type: Traveled as a couple
Thank sarahhO3771MM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
神戸元町東急REIホテル, フロント at Kobe Motomachi Tokyu REI Hotel, responded to this reviewResponded July 4, 2018
Google Translation

尊敬的sarahhO3771MM
您好!
非常感谢您选择下榻神户元町东急REI酒店,并对酒店位置及周边设施进行了详尽的点评。也很荣幸您能喜欢我们的房间。
您的满意是我们不懈的追求,我们将再接再励,为您提供更优质的服务,祝您生活愉快!期待您的再次光临!


神户元町东急REI酒店
前台 金晶晶


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