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All reviewsclose to the hotelan overnight stayjapanese businesslong stayshopping streetlots of shopscruise terminalsupermarketconveniencepillowsstationtrainyokohamadryerluggage
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Reviewed September 4, 2017 via mobile

Surprisely bigger size hotel room than others in Japan at this price range. Located on a quiet side street and a supermarket just cross the bridge, handy for an overnight stay in Yokohama. Comfy bed and memeroy form pillows.

Stayed: September 2017, traveled with family
1  Thank whaticare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2017

Our group of 2 couples spent 2 nights here prior to a cruise. We had two standard hotel rooms and found them comfortable and clean. Bathroom was compact but highly functional. Check-in was excellent with English-speaking assistant. Location is away from the harbour but we found it good for walking along river and to shopping streets and old-style covered street market which was very interesting. Buffet breakfast was included and sufficient, although very different to a western-style buffet. At a good price, I'd definitely stay here again next time and recommend to others. We caught a short taxi ride to cruise terminal with our luggage when leaving, and on arrival at Narita/Tokyo used the limousine bus to YCat Station the taxi to hotel.

Room Tip: We asked for high room as may be quieter, and this was provided.
  • Stayed: May 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Tripmode33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ms-yokohama, フロント at HOTEL MYSTAYS Yokohama, responded to this reviewResponded July 23, 2017

Thank you for staying at Hotel Mystays Yokohama. And thank you for writing us a review, we are very glad you enjoyed your stay at our hotel. We are looking forward to meeting you. Thank you.

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Reviewed May 17, 2017 via mobile

We stayed in the 1st night in our Easter break. Given the price per night, we didn't have any expectation at all so no complain!! I couldn't see any cafe nearby so we decided to have the buffet breakfast in the hotel. It is cheaper to purchase the breakfast voucher upon your arrival than at the spot.

Stayed: April 2017, traveled with family
1  Thank Alanandkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ms-yokohama, フロント at HOTEL MYSTAYS Yokohama, responded to this reviewResponded July 23, 2017

Thank you for the great review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon.

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Reviewed March 13, 2017 via mobile

They say that you get the impression of a person within the first couple of seconds.
The stone-cold faces at reception was never a good start.
We stayed as a family of 4 (2 kids, 4 and 7) and also had the in-laws in a separate room.
When we were given our room keys we were sent to different floors.
This, in itself, isn't a bad thing (space from the in-laws is worth twice as much on holidays!) but the reason why became clear.
We were given a smoking room. We don't smoke, and had booked and paid for a non-smoking room.
The staff member didn't believe us and said there were no rooms available for several days.
After we had a chance to settle in to our smelly room, we were able to sort through our email and present the detailed booking to the same staff member.
After they had conferred with their manager, a room magically became available for us.
We did, however, have to spend a night in the smoking room which was more than enough time to make our clothes smell.
The new room was much better than the first.
We didn't have 4 beds like we expected, but I put that down to language barrier as much as anything. We were able to make, what we sold to our 4 year old as, a futon out of excess pillows on our beds and everyone was a winner.
We had breakfast a few days in the hotel out of convenience (lots of shops open late) more than anything. It was the usual sort of hotel breakfast options - sugar and bread loaded. The no sugar and carbs crowd would struggle.
Having said all that, the location was great for us.
Nice and close to train stations which made travelling very simple.
Being next to the river was awesome and made for great morning runs.
There are also parks close to the hotel with one being especially amazing for our kids. We went almost every day and it was certainly a highlight for them.
I wouldn't stay here again. Not so much for the wrong room, lack of cleanliness or staff cheer, but because the travel costs really add up.
When you factor in a family moving around on public transport all day, every day you would be better off investing that money into a more centrally located hotel and less on travel.

Stayed: March 2017, traveled with family
Thank daveinpixels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ms-yokohama, フロント at HOTEL MYSTAYS Yokohama, responded to this reviewResponded July 23, 2017

Thank you for staying at Hotel Mystays Yokohama. And we are greatly appreciated with your comments and evaluation. but we are sorry to bother you. We are looking forward to see you again. Thank you

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Reviewed March 9, 2017 via mobile

We stayed here with two kids (7 and 4). When we arrived they told us that we had three beds, not four, as their policy (as is the case throughout Japan) was that a 4 year old can stay in the same bed as an adult. I think there is a little issue with the word "can" here. They mean "is required" - just a bit lost in translation.
I was prepared to pay for four beds as I have two very tall kids.

They said that there were no available rooms with four beds, so we would have to make do.

We ended up making a futon with the really hard memory foam pillows that they provide and used three yakatas, as linen.

When we arrived in the room, it was a smoking room. I absolutely booked a non smoking room, as I know how inclined the Japanese are to smoke.

They said that they couldn't change the room for two nights. I couldn't argue with them after a long flight, so we just went to bed.

We stayed one night (in the smelliest room - we could barely breathe) and then when I found the booking email stating non-smoking, and a room became magically available. Still only three beds though.

Towels are well used. Toilet paper is very thin. Could be a bit cleaner. Bathroom had a frosted door, which was fine for us, but might not be ideal for work colleagues.

Breakfast was ok, a varied selection, but was the same everyday. Eggs, fish, chicken nuggets (?), fish cakes, rice, miso, salad, yoghurt, tinned fruit, cereal, pancakes, brioche buns, coffee and tea.

Staff in general were not cheery. My children tried to speak Japanese to them and they weren't very receptive, with the exception of the breakfast staff and cleaning staff, who were very sweet.

Location was close to the station but not in the bustling area of yokohama. There are two stations nearby, metro and jr.

There's a great park about 1km down the river.

I don't think we'd stay here again. We'd opt for something a bit closer to yokohama itself.

Stayed: March 2017, traveled with family
1  Thank TheMelbourneHolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ms-yokohama, フロント at HOTEL MYSTAYS Yokohama, responded to this reviewResponded July 23, 2017

Thank you for staying at Hotel Mystay Yokohama. We are really glad that you spend a good time in Japan . However, our hotel facilities poor, deeply apologize that had bother to you. Really repented, we have a feeling of apology. We are looking forward to see you again. Thank you.

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