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Reviewed March 17, 2019 via mobile

the reception perdonnel are very accommodating and courteous..the housekeeping crew were attentive to our amenity needs..the room facility is complete and well cleaned..the location of the hotel is near to train station and other restaurants..shopping street is just walking distance...definitely worth to comeback & stay when we are in Yokohama part of Japan.

Date of stay: December 2018
Trip type: Traveled with family
Thank bongedano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohamakannai, Frontdesk  at HOTEL MYSTAYS Yokohama Kannai, responded to this reviewResponded March 25, 2019

Thank you very much for staying at Hotel Mystays Yokohama Kannai.

We are very glad to receive your nice review.

As you mentioned, our location is very convenient. Popular tourist attractions such as Chinatown, Minato Mirai area are walking distance. Also, there are 3 different trains stations (Yokohama City Municipal Subway Blue Line Kannai station, JR Keihin Tohoku Line Kannai station, and Minato Mirai Line Bashamichi station) are nearby, so those transportation can bring you to other attractive places like Kamakura, Tokyo area, and so on.

We will be more than happy to welcome you again here in Hotel Mystays Yokohama Kannai in near future!

Thank you very much.

Best Regards,

Aiko Kushiro
Hotel Mystays Yokohama Kannai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2019

The hotel was clean and comfortable to stay for two days! Everything was well-equipped and the bathroom was bigger than expected. The bed and pillow were comfy. Also it was easy to reach convenient stores (Lawson and 7-eleven), cafes, and MacDonald's within a few minutes on foot from the hotel! The subway station (Kannai) is just in front of the hotel across the street. Quiet environment and just about 10 to 20 minutes to reach Aka Renga (Red Brick Warehouse) and Landmark Tower area. Hope I can come back and stay here again when I get a chance to visit Yokohama in the future!
요코하마에서 묵기 깨끗한, 그리고 가격도 적절한 호텔이었습니다. 아카렌가나 랜드마크타워, 지하철역 등 모두 걸어서 갈 수 있는 거리에 있으며, 바샤미치 거리가 호텔 바로 옆에 있습니다.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank JenniferJiwonM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohamakannai, フロント オフィス マネージャー at HOTEL MYSTAYS Yokohama Kannai, responded to this reviewResponded February 12, 2019

Dear Guest,  Thank you for staying at Hotel Mystays Yokohama Kannai and we appreciate you spending your time to provide feedback. Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the Yokohama area in the future, we sincerely hope that you will consider our hotel for your stay. Sincerely,
Hotel Mystays Yokohama Kannai Ogata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2019

Before I start, this hotel is what it is and this is not meant to be derogatory in any way. It is basic hotel, with no amenities such as pool, spa etc in it but we knew that before we booked it. The rooms are clean and functional and served their purpose. Breakfast could be a bit trying for westerners. The staff are extremely polite and helpful, with things like getting taxis and translations etc. The reason I say its average is because it is an average hotel and it does not reflect on the staff or imply that we had a crap time. We were on a budget and it served its purpose. I would recommend it to travels on a budget who are staying in Yokohama.

Date of stay: October 2018
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohamakannai, フロント at HOTEL MYSTAYS Yokohama Kannai, responded to this reviewResponded February 10, 2019

Dear Guest,

Thank you very much for staying at Hotel Mystays Yokohama Kannai.

Also, Thank you very much for your kind and thoughtful review.

We are located in the city center as a budget hotel, so we are afraid that we do not offer facilities such as swimming pool, spa, gym, and so on. However, here is very convenient location for business and travel. There are 3 train stations (Yokohama City Subway Blue Line Kannai station, JR Keihin tohoku Line Kannai Station, and Minato Mirai Line Bashamichi station) are nearby, many restaurants and convenience stores around, and tourist attractions such as Chinatown, Minato Mirai area are walking distance.

We will be more than happy to welcome you if you would have another opportunity to visit Yokohama again.

Thank you very much.

Best Regards,

Kushiro
Hotel Mystays Yokohama Kannai

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Reviewed January 25, 2019 via mobile

1週間程前、15時チェクインの際、まだ早い時間だったにも関わらず、エレベーター(乗る度に音声アナウンスが流れる)の前のお部屋を案内されたので、部屋に入らないまま、フロントに直行しエレベーターの近くでないお部屋とリクエストしたところ、同じフロントの方から違う部屋のキーを渡され 行ってみると、今度はエレベーターの隣のお部屋だったので(部屋に入らないまま)その旨、女性のフロントの方へ伝えると、その日は空きがあったのか若干グレードアップされたお部屋に変えて頂き、大変感謝しておりました。今回又、度々利用する機会があり、案内されたダブルのお部屋にチェックインされました。直ぐにインフルも流行っているので、洗面所で手を洗い、タオルを取ろうと手を伸ばしたところ、タオルの下のトイレの壁部分にウォシュレットのハネのような、茶色の細かいハネが付着していて、トイレと壁の間が狭く圧迫感のあるタイプの部屋だったので、そのシミに洋服がくっつきそうだったので、フロントに電話すると、同タイプの違う部屋を案内されました。狭い部屋のせいか、深夜は、隣のチェックインの方が部屋でドスンと大きな音で目が覚め、朝は、おそらく掃除の方のドスンという音で目が覚めました。今回の評価は星一つか二つですが、以前までは、何回も宿泊していて、掃除も完璧でフロントのスタッフも親切で、居心地の良い、4か5の星位の良いホテルとの評価でしてので、総評してこの評価です。がっかりしました。
About a week ago, 15 o'clock when I was in cheek-in, I was guided through the room in front of the elevator (elevator voice announcement was noisy), so I went straight to the front without entering the room when I requested a room not near the elevator, I got a key of a different room from the same male front desk staff and I went and it was next to the elevator... so i told the female front desk staff...She was kind. I was very thankful to change to a slightly upgraded room.There was also opportunity to stay this hotel frequently this time, and I checked in the room. As soon i enterd the room washing hands in the washroom and stretching my hands to get the towels, I noticed many small brown stains on the wall of the toilet under the towel like a washlette's spit. Because the space between the toilet and the wall was narrow, clothes seemed to toch the wall, so I called the front desk, I was guided the different room of the same narrow type room.., Because of a small room, In the midnight, i woke up by the the next door loud noise. And in the morning i woke up by the cleaning sounds coming from the other room. I was disappointed... The front staffs(woman) were kind though...

Date of stay: January 2019
Trip type: Traveled solo
Thank Phoota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tour675013, フロント オフィス マネージャー at HOTEL MYSTAYS Yokohama Kannai, responded to this reviewResponded February 2, 2019
Google Translation

この度は、ホテルマイステイズ横浜関内へご宿泊頂きまして、誠にありがとうございます。
壁の汚れに関しましてご不快な思いをさせてしまい、申し訳ございません。
スタッフ一丸となり、清掃、点検を強化して参ります。
また、お部屋に関しましてもご不便をお掛けし申し訳ございません。
お部屋タイプおまかせのプランでございますと、クイーンルームやツインルームになる場合もございますが、今回ご利用頂きましたお部屋は、スタンダードダブルルームでございました。
朝の大きな音に関しまして、清掃スタッフやリネン業者へ確認し、改善に努めて参ります。
大変貴重なご意見を賜り、私共に改善に機会を与えてくださいましたこと、感謝致します。
ありがとうございました。

ホテルマイステイズ横浜関内 戸田

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Reviewed January 6, 2019 via mobile

We stayed here for one night on New Year’s Eve. The hotel is 20min on foot from both, Chinatown and Minato Mirai, so its location is great.
The staff is friendly and polite. The hotel itself is new and clean, the rooms are nice. We chose the queen double room, which is perfect for a couple to stay. We had a 8yo with us, so the bed was a bit too small for 3 of us. More precisely, the room is a Japanese size queen room.
Carpark and breakfast are available for extra charge.
We had a decent stay here, we might come back in the future.

Date of stay: December 2018
Trip type: Traveled with family
Thank eur0peankiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohamakannai, フロント オフィス マネージャー at HOTEL MYSTAYS Yokohama Kannai, responded to this reviewResponded February 3, 2019

Thank you for your reservation.
I am sorry that the reply was delayed.
We are glad to hear you say that the staff is friendly and polite.
I think so too, that it is convenient for sightseeing.
The parking lot is limited in size, so reservation is necessary in advance.
The breakfast can be purchased for an adult 1,380 yen (1,580 yen for the morning) and 780 yen for elementary school students.
We make happy when you came to Japan again, you consider our hotel.

Best regards,

Hotel Mystays Yokohama-Kannai
Toda

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