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All reviews susukino station hotel booking odori park shopping mall the location is perfect stayed in this hotel for nights ramen street twin room short walk clean rooms decent size would stay here again japanese standards nice hotel chitose airport tanukikoji yokocho
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Reviewed January 16, 2019 via mobile

Spent 1 night in Sapporo city and had booked this hotel sight unseen. Took approx 1 hr to get to via taxi from New Chitose airport. Hotel staff were friendly although don’t speak English. It is well placed in Sapporo city on the main street.
A double room was a decent size by japanese standards.

Got the Access network Hokkaido resort liner transfer bus to Niseko from here.

If you have made (and paid for)the hotel booking from an online service, make sure you have the confirmation email on your phone to show the staff to avoid any confusion.

Date of stay: January 2019
Trip type: Traveled solo
Thank dm2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnAir807924, フロント at Sapporo Tokyu REI Hotel, responded to this reviewResponded January 17, 2019

Thank you very much for staying at our hotel.
Please do use it when you come to Sapporo again.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2018 via mobile

This is our first stay at this hotel.
Even though it is a non-smoking room, we can feel the smell of tobacco and other weird smell. My wife complained about a sore throat and swollen eyes when we were in the room for less than 10 minutes. Then she could not even breathe. We told front staff that we could not stay in the room and went outside for fresh air when the temperature outside was under freezing in Sapporo. Even I complained about my wife’s bad health many times, no front staffs provided any help. We could not stand any more and asked front staff to call for an ambulance to take my wife to the hospital. The doctor diagnosed it as an allergic reaction.
We have traveled quite extensively around the world, we haven't had such a horrible experience like this anywhere. If we had not insisted to call an ambulance, my wife would have lost her life at this hotel.

Date of stay: December 2018
Trip type: Traveled with family
Thank yuan9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnAir807924, フロント at Sapporo Tokyu REI Hotel, responded to this reviewResponded December 29, 2018

Thank you very much for staying at Sapporo Tokyu REI Hotel this time.
How about your wife afterwards?
We are sorry that the travel that should have been fun has result like this.
I sincerely pray that your body will get better soon.

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Reviewed December 22, 2018 via mobile

The check in lobby is at level 2, the basement has ample restaurant options and is good for single business traveller. The room is tiny and the bathroom reminds me of a plane’s lavatory. The hotel staff speaks some english. Overall the room is clean. Ok for business stay but I won’t pick this as my choice of holiday stay.

Date of stay: December 2018
Trip type: Traveled on business
Thank andyfong82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnAir807924, フロント at Sapporo Tokyu REI Hotel, responded to this reviewResponded December 23, 2018

Sorry we could not satisfy both the size of the room and the check-in.
We will continue to make every effort to make our customers happy, so please consider our hotel when you come to Sapporo again by all means.

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Reviewed December 12, 2018 via mobile

The staff are friendly and speak quite good english in comparison to other hotels in hokkaido. The room is clean , spacious. There is basically no complain on this restaurant. The location is good where you can find restaurants nearby

Date of stay: December 2018
Trip type: Traveled with family
Thank wong_tigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnAir807924, フロント スタッフ at Sapporo Tokyu REI Hotel, responded to this reviewResponded December 13, 2018

Thank you very much for staying at Sapporo Tokyu REI Hotel this time. I am pleased that you have praised words. Thank you. We are getting endorsement from many repeaters in a convenient location in the middle of Susukino and we will continue our efforts so that we can continue to evaluate on our soft side and hospitality, so please be appreciated. Please stay by all means. We are waiting for you from the same staff.

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Reviewed July 1, 2018

I travelled with my family, followed a tour group from Singapore and stayed in this hotel for 2 nights. The location is perfect, close to Tanukikoji Shopping Arcade (the must visit shopping street in Sapporo!), Susukino Lafiler (a shopping mall) and the famous Ramen Street called Ramen Yokocho and Odori Park. It is also linked to a restaurant mall next door called Restaurant Plaza Sapporo.

Room is very clean, comfortable and complete with bottled water. Free Wifi is available in the room and lobby. Bathroom though small, is still complete with toiletries and electronic bidet. Breakfast served with good variety, I liked the Hokkaido milk bread toast, soft and tasty. Staff service was friendly and prompt. Overall, this is a really a recommended hotel in the heart of Sapporo.

Date of stay: December 2017
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank Mike_Wong75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
札幌東急REIホテル, front at Sapporo Tokyu REI Hotel, responded to this reviewResponded July 5, 2018

Thank you for your staying.
We are glad to hear that your stay was comfortable.
We will make efforts to provide good services to customers.
Thank you.

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