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692
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484
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All reviews across the road south wing train station large hotel hotel restaurants busy hotel premier floor excellent location aeon mall tour group good size main building day tour japanese restaurant convenient location easy access kansai airport
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Reviewed 4 weeks ago via mobile

We wanted a hotel close to the train station since we had lots of luggage. This hotel is across from the west entrance about a ten minute walk to the shikansen entry. The room was very small for the amount of luggage we had. The TV only had Japanese language channels. Nice amenities including pjs. Price was almost $300 US which seemed awfully steep.
We are at the cafe which was good but nothing special.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Frank H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2019

We stayed in this hotel for 4 nights as part of our Japan Tour with Riviera Holidays. The Hotel, was just opposite the train station, close bus station & the AEON shopping Mall – all very convenient. We were told that Kyoto, although no longer the Capital, is so popular for tourists that hotel rooms tend to be smaller than elsewhere. This was certainly true in our case. There was too little space to put either of our cases on the provided case rack, had to use an armchair & coffee table. There were 2 restaurants available for breakfast but, despite the usual queues, we never had to wait long. The food & choice were both good. As in most hotels, dinners were expensive but there was plenty of choice nearby – even a Food Court in the Aeon Mall.
As an extra novelty, kimonos were available in Reception area, to try on & take photos.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank HappyWalker09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

We stayed in the Sakura seasong and the hotel was busy. Buss loads of different nationalities inn and out, non stop. So it was crowded. So crowded that they didn’t cope. So it was a 20 min waiting in line for Breakfast, and then it was out of juice, eggs etc. So do not go for included breakfadt, wasted money. The rooms are small, we booked a Premium doubble. It was small and did not look like the pictures online from the premium rooms. The hotel claimed it was a premium.. So I think they ripped us off on that one.
Good location by the rail station.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank VirreVapp_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2019 via mobile

If you arrive by train,better you go to West Exit because nearer to this hotel.
Room is quite big and cushion and bed is ok for me.Easy to sleep.
Many restaurant nearby,just cross the street and go to Kyoto station and you can find many restaurant there.
Hotel can help you to keep your luggage even after checking out process.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank benkus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2019

This was our fourth time staying at the formerly New Miyako - and definitely the last. Had always thought this was a friendly place despite always being busy, but how times have changed. We arrived by train, walked into the lobby at 1.50 and up to the desk to check in only to be told check in didn't open until 2.00 and we couldn't check in until then - really?
So we joined the people sitting around the foyer until on the dot of 2 half a dozen staff took their places behind the desk and it was good to go. I have never had this experience before or since, even if the room is not ready they will check you in and ask you to wait. Check in guy was OK, little English, and not particularly friendly.
We were given a room in the front section, the old wing, which we know from previous visits are smaller, but a request for the south wing room, we were told there were none available.
As expected the room was small, despite being a premium room, but many Japanese hotel rooms are, so it's a fact of life. The room was functional, but very tired with stained curtains and upholstery, and even carpet in the corridor torn in places.
Unlike most of the hotels we stayed in on this trip, the hotel does not have soft closing doors, so you constantly hear doors closing, and plumbing noise from other rooms was also quite noticeable.
The best thing about the hotel is the location so close to the station, the original reason we chose the place, so of course nothing has changed there, and it is so easy to wander across to the station and find excellent food, although with the crowds that Kyoto now seems to have constantly, queuing for a table seems the norm. The Aeon Shopping Centre which is beside the hotel, proved to be a better place to eat as there were considerably less people and still plenty of choices.
The place seemed packed whenever you crossed the foyer, and staff seemed to do anything not to make eye contact and greet you. We found that quite noticeable, and especially missed the doorman who had been there on our previous visits and always had a smile and a chat.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ozteddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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