Arrived on time for our appointment but felt overwhelmed and lost as customers kept pouring in and they kept serving those furisode customers (higher-end package) and we felt insignificant and adrift without much direction. We wasted a lot of time standing around and waiting for our turn and not knowing when we would be served since there's no systematic queue set up.
The dressing, makeup and hairdo felt rushed hence quality is of course debatable.The kimono we picked is nice but we were so lost how to pick the right belt and staff was too busy to be interrupted for help. I wasn't even asked or shown pictures of hairstyles to pick from. Staff just decide on her own and begin tying up my hair once I sat down at the makeup area after dressing up. To be fair, she did at least asked what hair accessories I wanted. Oh, I almost forgot their bags are very limited and most was damaged and faulty. I had to settled for a damaged one.
Overall, I think it's overpriced and the experience is rather stressful instead of fun and interesting as I was hoping it would be. Not blaming the staff as they are really too busy and understaffed to handle such large crowd. So they did their best to cope in the situation I guess. More