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All reviewsfree shuttleexecutive floorthe rivercity hallsubway stationtour groupdirect accesstop floorlarge bathroomwithin walking distancebreakfast buffetbell staffold worldbit datedcomfortable roomsnon smokinghotel restaurants
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Reviewed January 7, 2016

Good location and it seems that the hotel is well known as all of the taxi drivers recognize it. Besides, there were many taxi on standby.
The interior is dated, and I actually prefer modern interior. However, what annoyed me most was that, the hotel did not provide bottled waters. I understand that we can just drink water right from the tap, but I feel that all luxury hotel should provide bottled waters.
They still used key instead of a card and only gave one key, instead of two.

  • Stayed: December 2015, traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank khyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2016

It was our first time in Kyoto, and we chose Kyoto Hotel Okura as our base. Overall, we are happy with our stay. The size of the room was large enough with nice view. The staffs were friendly and helpful. The location is nice and convenient to get to many highlight palaces and shrines by Taxi, and also near shopping centres and restaurants. We will surely stay here again if we will be in Kyoto once again.

  • Stayed: October 2015, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Att V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2016

During the recent visit to Japan we stopped in Kyoto, this hotel offered great size rooms, the concierge service was amazing, as neither of us spoke Japanese.

The hotels position made it ideal for visiting local attractions and restaurant. We visited most of the city by foot and found it beautiful and amazing.

The hotel got into the spirit of Christmas as it lead up to the event.

Room Tip: The hotel offers Free of Charge transfers from the Train Station. Ensure to book ahead to take advantage of this service.
  • Stayed: December 2015, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Golf_Focus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2015 via mobile

Pros:
1) Well located with easy access to shopping and eating establishments
2) The room and bathroom are spacious

Cons:
1) the decor is a little dated
2) need to pay to use gym
3) grouchy concierge . No smiles as if my request for restaurant recommendation is too tiresome for her . Has the impression she doesn't like to serve non-Japanese guests

Stayed: December 2015, traveled with family
3  Thank AnnaC11775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2015

Stayed for 3 Nights. Excellent Experience. The Hotel Staff was very nice right from the folks at the porch to the manager including the room service along with house keeping. Must say they really make your stay memorable. View from the room was also just so amazing. We could see the full moon right outside our window.

  • Stayed: December 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Rishu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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