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Reviewed May 29, 2019

The staff of this small hotel were very helpful and enthusiastic. When we arrived very late at a raining night, and the taxi driver had a problem to find the correct spot, a staff walked out of the hotel from the narrow ally and guided the taxi driver to the correct spot. When we celebrated my daughter's birthday, the hotel offered free soft drink together with the cake we pre-ordered.

Even though its a very small hotel located in a quiet small ally, it has a extraordinary service level. It's a good place to stay if you wish to experience a Japanese style of hospitality in Kyoto.

Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Margychinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE_JUNEI_HOTEL, マネージャー at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this reviewResponded June 3, 2019

Dear Our valued guests,

Thank you very much for choosing THE JUNEI HOTEL Kyoto during your upcoming stay in Kyoto and for your daughter's birthday. We were glad that you have arrived at hotel safely, and we are pleased to hear that you enjoyed the cake as well as soft drink.
We also appreciate your positive comment regarding our service, which is hospitality in Japan.

We wish to see you again during your next visit in Kyoto. Until then, we wish you a safe travel and wonderful time wherever that may lead you.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2019

I booked this place with the hopes of being able to recharge and be in a nice environment. That’s exactly what it was. It’s in a great part of town that isn’t overwhelming, but also not too remote.

I really enjoyed this stay.

Date of stay: May 2019
Trip type: Traveled solo
Review collected in partnership with this hotel
1  Thank Climber24149361290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE_JUNEI_HOTEL, マネージャー at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this reviewResponded May 25, 2019

Dear Valued Guest,

Thank you very much for choosing THE JUNEI HOTEL for your upcoming stay in Kyoto.

We would like to extend our heartfelt gratitude for your positive comment.
We are glad to hear you have recharged and enjoyed the stay at your second home, JUNEI. We hope you have safe back to your country.

You can experience wonderful scenery and natural all seasons in Kyoto. We are really looking forward to seeing you again for your next visit in Kyoto.

Warmest Regards,

Paco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019

A superb hotel! Exceptional staff, especially Yuko. I was partaking in a conference as a chairperson and The Junei Hotel was just what I needed after a busy day. The room was exceptionally clean, spacious, luxurious; the bath: just impressive! Traditional Japanese style combined with modern luxury. The staff always went an extra mile to make the stay in Kyoto a memorable experience! A bow to all the staff of The Junei Hotel!

Date of stay: May 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Ricardo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE_JUNEI_HOTEL, お客様担当マネージャー at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this reviewResponded May 20, 2019

Dear Mr. Ricardo,

Thank you very much for choosing THE JUNEI HOTEL Kyoto during your recent trip in Kyoto.

After the busy days for the conference, I am glad to hear that you felt relax at THE JUNEI. We really appreciate your positive comments regarding the room, bath, facility. More than that, we would like to send you our heartfelt gratitude for the feedback regarding our service and staff member.

We really look forward to seeing you again for your future in Kyoto. Until then, we hope you a continuous success wherever that may lead you.

Warmest Regards,

Yuko

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Reviewed May 12, 2019

The hotel was a peaceful retreat! The bathtub was everything I wanted it to be and the amenities/products were very luxurious. It is also in a really great location and we easily learned the bus system (bus 12 got us everywhere), but taxis were also quickly provided when we asked.

Four staff members greeted us when we arrived and made sure to answer all of our questions about the room. On our last night, a very helpful staff member went the extra mile to write us detailed instructions for the train in English and Japanese – it made our experience getting home so much easier.

So much of a vacation can hinge upon where you stay I had a good feeling about this place from the photos and name, and am so glad I followed it. If I ever make it back to Kyoto, I hope to stay here again.

Room tip: The hairdryer had a concentrator nozzle! (Not sure this is a tip, but I was thrilled!)
Date of stay: April 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank Connector00445918176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE_JUNEI_HOTEL, マネージャー at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this reviewResponded May 14, 2019

Dear Our valued Guests,

Thank you very much for choosing THE JUNEI HOTEL Kyoto Imperial Palace West during your recent visit in Kyoto. We hope you had a wonderful time in Kyoto.

We would like to send our heartfelt gratitude to you for feeling our hotel "peaceful retreat" just like your second home.
We also appreciate your great compliment regarding our room, bathtub and our staffs.

We really look forward to seeing you again for your future visit in Kyoto.
Please feel free to contact us for any special requests to make your trip unforgettable and memorable again.

Warmest Regards,

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Reviewed April 15, 2019

My daughter and I had a wonderful time staying at Junei Hotel. The rooms were clean, quiet and the bath was out of this world! It was such an easy place to relax.The location was near Nijo Castle Ana the bus stop was less than a minute’a walk from where we were staying so it was easy to get around.
What made the stay here exceptional was the staff. They were friendly and helpful and catered to our every need. They went out of their way to help us and all the little extra things they did for us such as making origami cranes using paper with our countries’ flags on it to just sharing their local knowledge, made our visit here just that extra bit special.

Date of stay: March 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank allison b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE_JUNEI_HOTEL, マネージャー at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this reviewResponded April 17, 2019

Dear Our valued Guests, Ms. Allison,

Thank you very much for staying at THE JUNEI HOTEL Kyoto Imperial Palace West.

We were very much pleased to welcome you and your cute daughter during your recent visit in Kyoto.
We really appreciate your feedback and we would like to send our heartfelt gratitude for your great compliment regarding our room as well as our service.

We are also happy to hear that you liked crane with your country's flag.

We look forward to seeing you again for your future visit in Kyoto. Until then, we wish you have a safe travel wherever that may lead you.

Warmest Regards,

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